Jeulia Reviews Summary
Jeulia has a rating of 3.1 stars from 6,628 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Jeulia most frequently mention beautiful ring, many compliments and great quality. Jeulia ranks 4th among Custom Jewelry sites.
Their response is completely false and they know it. I'm referring to my Order #******* Date: May 9,2017 10:14:03 AM CST
I never received the item and to date, have not received a refund. I refused delivery and it was eventually rerouted to a different customer, not returned to China, but instead shipped to Walnut, CA and received by "Jimmy" on 05/22/17 at 11:44.
UPS track#: 1Z1W508R*******245 (confirms this)
They are located in China, so communications are delayed. The online order processed without applying the 30% discount and free shipping, so I immediately requested they cancel my order, and stated it in writing that I did not authorize them to charge my card. Instead, they replied back a day later saying that they could not cancel the order because it had already shipped, yet tracking records show that it was scanned for pickup 2 minutes after sending me the email saying they could not cancel because it had shipped, then it was scanned as picked up another day after that. They insisted I receive the item, assume "responsibility for it" and return it, so that they could charge me shipping to and from and "taxes", totaling who knows how much! I still have not received the item or a refund and am fighting this charge through my credit card company.
I love my ring. I got it less than 2 weeks after ordering. Fits perfectly. The only complaint I have is the engraving. $20 for an engraving under the logo. Is so small, at first I couldn't even see it & was going to email them to say they forgot it. So don't bother with that. Everything else was perfect.
BUYER BEWARE!
The ring was pretty. I wore it a couple of weeks until the setting started rubbing a blister on my pinky finger. I contacted the company for a refund and was going to shop locally. Jeulia would not refund my money because I supposedly removed the size tag. They would exchange it without said size tag. I don't remember it having a size tag. Also they wanted $20 for return shipping. Also the advertised free shipping but charged me $20 shipping. I'm keeping the ring because from the bad reviews I've read, I don't trust them to do what they say.
After two weeks the silver is coming off not very good quality. If I had it to do over I probably would not buy a ring from this place very dissatisfied with the product
Hi, Villiam. We would like to extend to your most sincere apologizes regarding the recent issue. We have a high standard of quality certifying for our product, the material is 100% 925 sterling silver and your purchase should never happen the issue, we’d like to learn more about your specific situation and make it right. One of our customer services will contact you via email, please kindly check your email box later. Thank you.
I had to return a ring due to it being too small. Support services kept me informed every step of the way. The exchange went smoothly and quickly.
Received as a Christmas gift. Such a beautiful ring and prettier in person. I have received many compliments on it.
They do not honor their 30-day Hassle free return policy. I have been trying for more than 30 days to return a ring and now they tell me because it has been more than 30-days they will not honor the return policy. I have had correspondence back and forth where they required I send a picture of the ring I was returning and offered an exchange. Each time I commented that I simply wanted to return the ring and get my money back. They never gave me an address to mail the ring to. This company is a joke.
Hi, Jodi. We would like to apologize for your negative experience regarding the return. After checking further, our customer service representative on Facebook have explained for this issue and offered you the address return, the next step is that we will process the refund once your return package is received. We sincerely hope that this resolves the issue and does not hamper our relationship with you. We hope you will order from us again in the future and allow us to better serve you.
I was able to purchase two rings at different times from Jeulia after a car accident left me pennyless and i saved enough up to buy something for myself with my husbands coaching to buy the rings. I was leary at first since money is tight and read reviews, some bad, some good and took the chance. Well after the first ring was delivered i said ok let me try again for our anniversary my husband purchased another and again they arrived in perfect condition and are brilliant reminders of the love we have for each other! Jeulia was spot on with delivery and items purchased and i would recommend them highly! Thank you Jeulia for giving me back something i ost from the accident, faith and love, xoxo
Order and delivery was very easy. I did pay for express shipping and received the ring as promised. I had to exchange for a smaller size. The exchange process was smooth as well. Even with the exchange, the entire process took about two weeks.
I used the live chat to communicate with them.
Since they are in China, the best time to contact them by chat was 10:00pm EST.
Excellent experience with a beautiful piece of jewelry for my son and his new fiancé. They are young so the price was great!
I purchased a wedding set on 04/13/17 and it was absolutely lovely; however, after I had it for about 3 weeks the band on the rings have lost their rose gold color. Very disappointed they do not retain their color very well.
Hi, Michell. We apologize for not being able to meet your expectations. You have actually provided us with a very valuable feedback so that we can correct and improve the quality of our products. One of our customer representatives will email you to provide you with assistance in this matter until you are completely satisfied. We hope to do more business with you in the near future.
I'm a regular customer of Jeulia rings. They have all been gorgeous! I also love the packaging. It's a small cardboard jewelry box, that is easily used to store jewelry or other odds and ends.My only complaint is how long it takes to receive an order. As long as quality is not comprised, orders should be a little more speedy.
The ring itself is amazing, quality, look and her excitement was perfect. The engraving is very poor I was very disappointed as the engraving was put over top of the Jeulia engraving making it all look very scrambled and nearly impossible to read. Engraving was a complete waste.
I received my ring to-day and it is stunning. I just love it, and the fit is perfect. The way it was packaged was just divine. Thank you so much for your great service and wonderful jewellery. I would have no hesitation in buying further peices from Jeulia. Regards Jo.
I love the rings / jewerly Jeulia makes. Everything is stuning. I loved the packaging the ring came in and of course how fast I got the ring. Can't remember if 1 or 2 days after ordering. However, the return policy is NOT easliy accessible. And because I had to take the tag off the ring to make it fit correctly, that voided me being able to return for a sizing issue or just needed my money back. So now I am having to sell posted on sites.
Horrible Liars! They DO NOT take calls, they provided an un-trackable bogus return address. DO NOT take a chance! Didn't take any action until I disputed the PayPal charge and then STILL provided bogus return info.
Hi, Jeff. We are sorry that you are unsatisfied with your jewelry, your order has been acceptable to be returned for a refund and the address we offered in our emails was always correct, it seemed that your local post office couldn't deliver to the address, as we stated in our emails, please change another shipping carrier. Thanks. Please call us at 1-888-219-8158 directly to let us know if there are any more questions.
Rings are inaccurately sized and quality is sub-standard. The online picture portrayed much larger diamonds than the actual rings. They were barely visible when seen in person. The size was completely off. UPDATE:. Merchant did refund my money. Very professional and ethical
Hi, Patricia. We are extremely sorry that the products were not to your complete satisfaction. As the 30 days return policy, we have offered you refund for the order, the refund has completed on May, 24th. We hope this problem is resolved. Anyway, we work continually to improve the quality of our products. If you have any other questions or suggestions, please feel free to mail us at: service@jeulia.com.
I received the item promptly, packaged beautifully, and TOTALLY disappointed in the product! I have seen bubblegum machine rings that were more display worthy.
Hi, Jean. We are sorry to hear that you did not enjoy your experience with us. We offer 30 days return if you are not satisfied with your order. Per the emails, your request for a refund was approved and the return address was sent to you, you can expect the refund to be completed within 5-7 working days once the return package is received. If there are any other problems, please do not hesitate to let us know.
I was really happy when I got the ring I ordered monday I received it by Friday not bad at all... and the ring was really nice and it fits really good on my finger. I recommend Jeulia to everybody.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi, Ceslie. We are genuinely sorry you didn't have a better experience with your order, please kindly check the 30 days return policy on our website, it indeed shows that the item being returned must have the jewelry tag attached and kindly remind that do not remove this tag until you are certain you want to keep your item and the customer will be responsible for the return shipping cost according to the policy, besides, regarding the shipping fee $20, all order is available to choose free shipping, but we also offer DHL expedited shipping($15.95) and UPS expedited shipping ($20) if this order is urgent, after checking your order, you chose UPS so that charged you $20, hope you can understand. Thank you. Since you were not happy with this order, we are willing to help you exchange for another ring for free, one of our customer services have contacted you again and working towards earning back your business. We hope we can resolve this problem eventually.