• Jeulia

Jeulia

Overview

Jeulia has a rating of 2.78 stars from 6,626 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Jeulia most frequently mention customer service, tracking number, and return policy problems. Jeulia ranks 3rd among Custom Jewelry sites.

  • Service
    269
  • Value
    256
  • Shipping
    269
  • Returns
    163
  • Quality
    252

Proactively asks for customer feedback

This company responds to reviews on average within 15 days

Positive reviews (last 12 months): 5%
Positive
1
Neutral
0
Negative
19
563
See all photos

What reviewers want you to know

Positive highlights

  • My old engagement ring broke in half so I was in search for a new one.
  • I am so stoked by how beautiful my 2nd wedding ring set is.

Critical highlights

  • Their customer service has limited West Coast hours and they all speak very broken Chinese English.
  • I didn't want store credit I wanted my $15.10 back.
How would you rate Jeulia?
Top Positive Review

“I absolutely love the ring”

Mary F.
3/13/23

Great vendor. Awesome customer service. I absolutely love the ring. It was worth the wait. Will definitely buy from again.

Top Critical Review

“Just another junk from China”

Emi S.
2/14/24

I was sucked into purchasing some rings from this website on Feb 1st, 2024. It came in smaller than my actual ring size. I've been trying to get them to process the refund and it has been a major pain! They are trying to delay it so it reaches the 30-day return policy. The product looks cheap like kids' fake jewelry. Be very wary of this made-in-China junk! They will run away once they get your money! The return policy is just a gimmick!

Reviews (6,626)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (717) engagement ring (221) wedding ring (210) wedding band (152) store credit (50) phone number (48) ring today (49) return policy (82) center stone (48)
Thumbnail of user emis17
1 review
1 helpful vote
February 14th, 2024

I was sucked into purchasing some rings from this website on Feb 1st, 2024. It came in smaller than my actual ring size. I've been trying to get them to process the refund and it has been a major pain! They are trying to delay it so it reaches the 30-day return policy. The product looks cheap like kids' fake jewelry. Be very wary of this made-in-China junk! They will run away once they get your money! The return policy is just a gimmick!

Service
Value
Shipping
Returns
Quality
Thumbnail of user jeuliaj
Jeulia J. – Jeulia Rep

We understand your frustration and are sorry for the experience. Due to the surge in orders and emails/messages, there is a delay in our reply. Please do now worry, we offer a 30-day return policy: https://www.jeulia.com/delivery-shipping.html. We will definitely help customers process their refund. Please kindly let us know your order number so we can help you solve these issues.

Thumbnail of user lees1132
1 review
1 helpful vote
January 9th, 2024

Bought two rings as Christmas presents, as you can see in photos both gemstones were twisted/off centre so I sent them back for an exchange. They are now lost somewhere in the US and jeulia won't send out replacements or refund me so now I am £300 down and all I can claim back is £50 through royal mail. Stay clear of this company

Products used:
Jewellery

Service
Value
Shipping
Returns
Quality
Thumbnail of user jeuliaj
Jeulia J. – Jeulia Rep

We are truly sorry to hear about the issues you have encountered with your ring and the unfortunate loss of your package by the chosen logistics company. We understand your frustration and apologize for any inconvenience caused.

In situations like this, the logistics company is responsible for compensating for the lost package. However, as our valued customer, we would like to offer alternative solutions to help resolve this matter. Unfortunately, since we do not have your order information here, we kindly suggest reaching out to our customer service team via email at service@jeulia.com. They will be able to assist you further and provide personalized support based on your specific situation.

Thumbnail of user timh1561
1 review
1 helpful vote
January 6th, 2024

Ordered, and it has been almost 2 weeks, and still in processing, I get it it's "hand made" but if you have a website advertising rings, they should already be in stock and made already, their customer service copy and pasted their responses, every email is the same generic it take 6-12 days to process, almost 2 week just to process what kind of jewelery it is. So if you dont like to wait forever go with a company based in the US where they have their ordering down and doesn't advertise jewelry that isn't even made yet, I'm never ordering from this place again!

Thumbnail of user jeuliaj
Jeulia J. – Jeulia Rep

Truly sorry for your long time waiting. The delivery time = processing time(will be shown on our website https://www.jeulia.com/ after you choose the ring size or item amount) + shipping time (depends on the shipping method and your location. Please view more details at https://www.jeulia.com/delivery-shipping.html) We sincerely apologize for the delay in processing and delivering your package. During the holiday season, we experienced an increase in orders, which resulted in a shortage of manpower. As a result, we were unable to meet our usual delivery timelines, and your package was delayed. We understand how frustrating this must be for you, and we deeply regret any inconvenience caused. Please email our customer service at service@jeulia.com for help, and we would like to offer some compensation. Hope for your understanding.

Thumbnail of user gabrielleb186
1 review
1 helpful vote
December 26th, 2023

I have written to company 4 times for an address to ship my rings to to exchange for smaller rings and still haven't received a reply.Its now past the 30 days and am worried they will scam me and tell me I'm past the time for returns not happy at all with service

Tip for consumers:
Terrible customer service for exchange

Products used:
Two skull rings

Service
Value
Shipping
Returns
Quality
Thumbnail of user jeuliaj
Jeulia J. – Jeulia Rep

We apologize for the delay in responding to your email regarding the size exchange. There could be two reasons why you haven't received a reply:
1. During the peak season, we experienced a shortage of manpower, which resulted in a delay in responding to emails. We sincerely apologize for any inconvenience caused by this delay.
2. We recommend checking your spam or junk email folder to ensure that our response hasn't been filtered there unintentionally.
Please rest assured that we are committed to assisting you with the size exchange. We have no intention of refusing your request. Regarding our 30-day exchange policy, it means that as long as you contact us for the first time within 30 days of receiving the product, we can assist you with the exchange. You are still within the eligible timeframe, so there is no need to worry.
If you are unable to locate our email response, we suggest reaching out to us via Facebook or Instagram (FB/INS) for further assistance. Our social media team will be happy to help.

Thumbnail of user felecial6
1 review
3 helpful votes
March 14th, 2019

The stitches on the mouth and side were shown to be black mine are silver. The ring is nice but the black missing takes away from the beauty.

Thumbnail of user jeuliaj
Jeulia J. – Jeulia Rep

Thank you for your feedback, felecia land! While I am saddened you are unhappy with the item, I want to point out my policies specify I offer to refund if unsatisfied for any reason. Also, there is one picture showing a side view, I am sorry if you may have overlooked it.

Thumbnail of user maryf2787
1 review
2 helpful votes
March 13th, 2023

Great vendor. Awesome customer service. I absolutely love the ring. It was worth the wait. Will definitely buy from again.

Tip for consumers:
Takes a little long to ship but it’s worth the wait

Products used:
Jewelry

Service
Value
Shipping
Returns
Quality
Thumbnail of user lisaw587
1 review
0 helpful votes
April 27th, 2019

Love this ring. It's absolutely beautiful. Only thing is, it snags on EVERYTHING! I contacted the customer service and originally thought I had been ignored but it was only a misunderstanding. They're replacing the ring for me. Would definitely recommend

Thumbnail of user jeremymbrown1.jb
1 review
1 helpful vote
March 2nd, 2024

I ordered my wife a new wedding band set. Well I ordered the incorrect size and when I realized my mistake I ordered the correct size. I received both sets so I followed the return directions to a tee and jeulia already received my unopened untouched return and still have not returned my money yet? I have tried emailing the company and they can't even respond to that. I mean they are really unfair and ridiculous. I wouldn't purchase a dog collar from them let alone anything else..

Products used:
Wedding band set

Service
Value
Shipping
Returns
Quality
Thumbnail of user jeuliaj
Jeulia J. – Jeulia Rep

We understand your frustration and are sorry for the experience. Due to the surge in orders and emails/messages, there is a delay in our reply. Please do now worry, we offer a 30-day return policy: https://www.jeulia.com/delivery-shipping.html. We will definitely help customers process their refund. Please kindly let us know your order number so we can help you solve these issues.

Thumbnail of user cj288
1 review
8 helpful votes
February 7th, 2021

UPDATE 2:. It is March 18th, my ring has finally arrived and it is absolutely gorgeous and the fit is perfect. I ordered it on January 14th 2021 so it took a while to come in but each time I contacted them they were swift to reply and help me. I cannot say I will order from them again because of the wait time but the ring is amazing. It does not feel cheap. I will leave a final update after I wear it for a while to let you all know how it does through wear and tear. I could not get the best picture of it, I bought the engagement ring with a wedding band to go inside of it.

UPDATE: it is currently 2/20/2021 over a month since I have ordered 1 ring, it was not a specialized order, didn't need an engraving or anything. I've contacted customer support multiple times and just keep getting told "give it a few more days". I am getting more and more disappointed. I have spent almost $200 and have absolutely nothing to show for it. Again, please read all reviews, make sure they are real. I unfortunately did not.

I ordered 1 ring almost 1 month ago now and it's still in the processing phase. I contacted them about it when it was after 14 days (their site says 7-9 process days) and they said they will put my order on a priority list but it didn't make a difference. I wanted to wait to leave a review until I got the ring but by the looks of it, it isn't ever coming. I'm feel so sad that I wasted this money on a ring when I could've bought one from an actual reputable seller. Please read ALL reviews before buying :( if ever receive it I will leave an update review on my honest opinion but so far I'm not too happy

Thumbnail of user jeuliaj
Jeulia J. – Jeulia Rep

We apologize for all the inconvenience caused to you. Could you please offer us your order number or the name/email used to place the order? We are experiencing unprecedented volume increases and limited employee availability due to the impacts of COVID-19. We appreciate your patience.

Thumbnail of user leighc98
1 review
4 helpful votes
February 22nd, 2021
Verified purchase

I bought the Starry Night ring. It caught my eye because I love the painting by Van Gogh and this ring captures the beauty of that painting. It is dainty, very shiny and elegant. I also ordered a simple pair of diamond look 6 prong stud earrings that I have to keep separate from my real ones because I cannot tell them apart! I will be buying from Jeulia again. They make quality jewelry.

Products used:
Jewelry

Service
Value
Shipping
Quality
Thumbnail of user jasonj1348
1 review
2 helpful votes
December 19th, 2023

Paid 25$ for express shipping then even after 4 days they didn't bother shipping anything.

Company is a scam.

Tip for consumers:
Scam site. Doesn’t send products.

Products used:
A ring they didn’t send after it was paid for and express shipping was paid for.

Service
Value
Shipping
Returns
Quality
Thumbnail of user jeuliaj
Jeulia J. – Jeulia Rep

Hello Jason. We would like to express our gratitude for your feedback, and we sincerely apologize for any inconvenience caused. We understand your concern regarding the delivery time of your order. Please allow us to clarify that the delivery time consists of two components: the processing time (typically 7-9 working days) and the shipping time (4-6 working days). While opting for express shipping can shorten the shipping time, it does not affect the processing time. We kindly request your understanding in this matter. If you have any further questions or concerns, please feel free to reach out to us at service@Jeulia.com. We are committed to doing everything possible to ensure your satisfaction. Thank you for your understanding.

Thumbnail of user navidb3
1 review
0 helpful votes
November 20th, 2023

Their products look good, but costumer service is not good at all. For a ring I purchased from them I offered to pay for fixing it (as they are familiar with their own product better than anyone else), but they totally refused as the guaranty time was passed. I didn't ask for free I offered to pay, still I was refused.

Thumbnail of user jeuliaj
Jeulia J. – Jeulia Rep

Hello, thank you for your feedback, and hope for your understanding in this matter. We would like to inform you that we offer a complimentary one-year warranty service for our products. Typically, if an issue arises outside of this warranty period, we usually recommend placing a new order. This is because the customer has to send the item back to us for repair and the repair cost is slightly higher. We sincerely apologize for any misunderstandings or dissatisfaction you may have experienced. To address this matter, we kindly request you to reach out to our customer service team at service@jeulia.com. They will make every effort to provide you with a satisfactory solution. Thank you for your understanding and cooperation.

Thumbnail of user lsonnietibia
1 review
1 helpful vote
January 13th, 2024

Just wondering when I will receive my order I ordered on November 30th it's now January 13th care to ever send it to me?

Service
Value
Shipping
Returns
Quality
Thumbnail of user jeuliaj
Jeulia J. – Jeulia Rep

Thanks for your message. We tried the name you left here to find the order but without any luck. The delivery time = processing time(will be shown on our website https://www.jeulia.com/ after you choose the ring size or item amount) + shipping time (depends on the shipping method and your location. Please view more details at https://www.jeulia.com/delivery-shipping.html). Could you please kindly email our customer service at service@jeulia.com or contact us via FB/INS then offer your order number for their checking? They will help you check the order status as soon as possible.

Thumbnail of user sharonb889
1 review
3 helpful votes
May 4th, 2020

I ordered a number of rings from them in a short period of time. I am not happy with 3 of them and sent a picture of them seeking help. Instead of trying to help, they responded that I obviously removed the tags and therefore the rings were not returnable. I then replied with a picture showing the tags are CLEARLY still on the rings and asked how to resolve. They have since refused to reply - I warned I will be submitting this to my credit card company asking for a FULL CREDIT since they refuse to answer me. One of the worst problems is that they tell you a stupid way to measure your fingers and then they send you ring sizes based on Chinese sizes. The 2 I'm keeping do not fit on the fingers I planned for them. This company SUCKS!

Tip for consumers:
DO NOT BUY FROM THESE PEOPLE. THEY ARE NOT HONEST. READ THE ANSWERS TO REVIEWS ABOVE AND SEE THEY CHEAT PEOPLE. THE WEDDING RING WAS THE WORST ONE THOUGH.

Products used:
I’ve kept 2 rings and am a little (not much) satisfied. I still have the other 2 I need assistance on to return and get something else. The other I just need a different size.

Service
Value
Shipping
Returns
Quality
Thumbnail of user jeuliaj
Jeulia J. – Jeulia Rep

Hi Sharon, we are truly sorry for any inconvenience that may have caused. After checking, yes there is some misunderstanding between us. The first photos you sent to us could not show the ring tag, so our customer service thought the tag was removed. Sorry about this and please accept our sincere apology. For the three rings, two of them could be surely refunded, only the other one could not because it is our final sale ones, which could not be returned, exchange or resizing as stated clearly on our website. Hope for your kind understanding. And the latest email between us is from us to you, asking your option on the return and exchange. Please kindly reply and work with our customer service. We will surely try every means we could to help. Thanks in advance.
P. S our ring size is standard US size, and we suggest customer to choose their regular size. Because there might be a mistake because of measurement ways etc.

Thumbnail of user leatac
1 review
2 helpful votes
August 13th, 2020

It takes patience and trust! I received my pieces that I thought got lost in the mail. Jeulia made sure it reached me. L, and they did. Beautiful pieces added to my account!

Thumbnail of user eileenj10
1 review
0 helpful votes
February 10th, 2018
Verified purchase

The sizes on this site seem to run a tiny bit large, and since they do not allow returns on anything but whole sizes, I had to buy a second one of the same design. I would have happily paid for return postage, and left the tag attached, but no go. The ring is lovely and sparkles like the real thing without the cloudliness of some fakes. It looks perfect next to my real diamond band.

Thumbnail of user aaronblake1812
1 review
1 helpful vote
February 10th, 2024

The phone number provided on the website is no good. All you get is a message stating this line is currently off and to send a message through the website! I've sent 5 messages with ZERO response!

Products used:
Rings

Service
Thumbnail of user jeuliaj
Jeulia J. – Jeulia Rep

We understand your frustration and are sorry for the experience. Due to the surge in orders and emails/messages, there is a delay in our reply. And because of the high volume of requests, some calls may be missed due to busyness. Could you please kindly let us know the name and email you used to place the order? We will try our best to help you solve these issues as soon as possible. Thank you.

Thumbnail of user soniam91
1 review
1 helpful vote
January 29th, 2019

I did not receive the discount of spending 100 dollars or more it said fifteen percent off will you honor it

Thumbnail of user jeuliaj
Jeulia J. – Jeulia Rep

Hi Sonia - Please know that the discount will never automatically apply to an order, you have to apply the code and use the credits in your shopping cart. We want our customers to have a great shopping experience, so please submit a support request to our Customer Satisfaction Team, we will help you adjust the payment.

Thumbnail of user jerihudson125
1 review
3 helpful votes
May 19th, 2023

Ai bought a ring that was not customized and they will not refund my money. Only offer store credit after deducting a 35% restocking fee. It us well within 30 days and the ring is factory pristine with the tag.

Products used:
I didn't use this ring at all.

Service
Value
Shipping
Returns
Quality
Thumbnail of user jeuliaj
Jeulia J. – Jeulia Rep

Hi, thanks for the feedback. Could you please offer us your order number or the name/email you used to place the order? So we can check whether it is customized. We sincerely apologize for any unhappy experience with us. Please contact our customer service at service@jeulia.com, we will try the best to provide you a satisfactory solution. Thank you for your understanding.

Thumbnail of user sharonb1246
1 review
7 helpful votes
December 5th, 2020

I wrote a scathing review to the terrible experiences I'd had with them. In reply, they blamed 95% on ME! BLAME IT ON THE CUSTOMER - THAT WILL DEFINITELY BRING THEM BACK! (NEVER AGAIN!). This company is MOSTLY SCAM with a VERY THIN VENEER OF REAL - enough to try and keep an air of respectability. STEER CLEAR OF THESE PHONIES!

Thumbnail of user jeuliaj
Jeulia J. – Jeulia Rep

Hi. We are truly sorry if we have any inappropriate words or behavior. Could you please offer us your order number or the name/email you used to place the order? So we can find your order and assist you better. Our customer service is always trying our best to serve you, thank you.

Thumbnail of user dlatl
1 review
0 helpful votes
February 18th, 2024

Did not like the ring in person. Did not wear it or remove the tags. The return policy is a joke. Customer service will do everything to prevent a return.

Service
Value
Shipping
Returns
Quality
Thumbnail of user jeuliaj
Jeulia J. – Jeulia Rep

We understand your frustration and are sorry for the experience. Due to the surge in orders and emails/messages, there is a delay in our reply. Please do now worry, we offer a 30-day return policy: https://www.jeulia.com/delivery-shipping.html. We will definitely help customers process their refund. Please kindly let us know your order number so we can help you solve these issues.

Thumbnail of user saraha1011
1 review
5 helpful votes
October 30th, 2020

In an effort to save time, I decided to order 2 of the same ring - in 2 sizes thinking I would keep the one that fit and return the other since they advertise a 30 day refund. I wrongly asssumed it would be easier that way rather than exchanging and waiting. The return process has been frustrating at best. Their customer service has been awful - they continuously try to get me to to just accept a "store credit" rather than receceive the refund amount I am due. I have now stated, in writing SEVEN times that I am NOT interested in any kind of credit and the "team" emails me again today offering additional funds if I take a credit. Which, even with the additional funds, does not equal what I paid. The ring I ordered was $129.00. They offered me a refund of $68.75 but state they will give me an additional$13.75 if I accepted a store credit instead. That is still $46.50 missing from the original cost. Even though the ring I kept has had no issues so far, I absolutely regret ever using this company. If not refunded in full by the end of tomorrow, I will be proceeding with a charge back from my bank. Save yourself frustration, find somewhere else.

Thumbnail of user jeuliaj
Jeulia J. – Jeulia Rep

Hi. We are truly sorry for your bad experience. Could you please kindly give us your Order No.so we could better help you? Yes, we offer the 30-Day Return & Exchange service, and we would like to help you if you want to return one of the rings if it complies with our policy https://www.jeulia.com/30-day-return-policy.html. We don't mean to force you to accept the store credit. It is a kind suggestion as here are more benefits if you choose a refund via store credit. After realizing that you don't want the store credit, we agreed to refund back to your original account. As for the refund amount, we should clarify that if you have used the coupon codes valid for 2 or more items, you cannot enjoy it when you return one of the items and only keep another one. Besides, as stated in our Return Policy, since the return is because you do not want the item, not because of any quality problem or wrong item sent, the refund will be the amount after deducting the shipping fee from us to you. The above reasons may explain why the refund is $68.75 instead of $129.00. Please provide us your order number so that we can make an accurate calculation. There is a kind reminder that we don't suggest multiple pieces to be purchased for comparison. Comparison purchasing is purchasing multiple products with the intent of keeping one and returning the remainder. Thank you for your understanding. Please kindly contact our customer service at service@jeulia.com for further assistance.

Thumbnail of user ab4574
2 reviews
0 helpful votes
July 12th, 2017
Verified purchase

I requested a rush on my order and received my ring within 3 days! Customer service was great! Ring is very pretty however it is larger than I thought and the size of the stones makes it appear glass-like certain ways you look at it. May return it for smaller stone ring. I will attach a picture on Jeulia website for all to give their opinion.
Great experience with company! Would purchase again from Jeulia.

Thumbnail of user cianep
1 review
2 helpful votes
July 20th, 2020

I placed an order in May.
It Was meant to be a Beautiful Gift to Grandma for her 80th Birthday.
However,
I have Not received my order.
Had continued to seek support via email through Jeulia and kept receiving the same email.
Once I asked for a refund I stopped receiving emails back.
Extremely annoyed, disappointed and can not believe the level of unprofessionalism.

Thumbnail of user jeuliaj
Jeulia J. – Jeulia Rep

Hi, could you please give us your Order No. So we could help you better. We tried to find the order with your name but failed. Our emails are replied within 12-24 hours, please continue to work with our customer service to get the issue solved. If you really did not receive the order, we will surely try every means we could to help. Thanks in advance.

Thumbnail of user alisons180
1 review
1 helpful vote
July 13th, 2020

DO NOT ORDER FROM THIS COMPANY. I CUT OFF THE RING TAG NOT THINKING IT WAS A BIG DEAL AND THEY WOULDN'T LET ME RETURN THE RING! They said I could exchange, but no return was possible. All I did was try on the ring and decided I didn't like it. Let my mistake be a warning you.

Thumbnail of user jeuliaj
Jeulia J. – Jeulia Rep

Hi, sorry for any inconvenience that may have caused. According to our return policy, items without size tag is non-refundable because it could not be sold again. The reason it could be exchanged is that we will remake the ring with its material. If for exchange, we could shoulder the fee of this part, but for return, we won't. Hope for your kind understanding. Besides, we have sent a product instruction with the ring to you, it clearly stated " Read before removing the jewelry tag".

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From the business

Affordable luxury Jewelry for Everyone.

Business History

Jeulia is here to deliver quality and affordable jewelry that is unique and authentic. Every beautiful piece is designed and handcrafted in-house then shipped directly to you. We take great pride in our craftsmanship and utilize environmentally conscious materials so that you can feel confident in your purchase. We have thousands of breathtaking designs that run the gamut from timeless and traditional to modern and bold. We are confident that you will find many designs to fall in love with.
Our advanced design studio headquartered in Hong Kong creates a range of contemporary and bespoke styles for our customers all over the world. We deliver excellent quality at an affordable price by designing and creating all of our jewelry in-house, cutting out the middleman and slashing markups. From the hearts of our designers to the hands of our craftsmen, the end results is sharing our passion of unique and sustainable jewelry with our customers.
We are a customer-centric company and so earning your trust is our number one priority. Jeulia proudly offers a one-year warranty against any manufacturing defects on all of our jewelry. We also offer a 30-day money back guarantee should you be dissatisfied with your purchase.

Company Representative

Thumbnail of user jeuliaj
Jeulia J.
Affordable Designer Rings for Lovers.
Typically responds within 15 days

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