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Jeulia Reviews Summary
Jeulia has a rating of 3.1 stars from 6,628 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Jeulia most frequently mention beautiful ring, many compliments and great quality. Jeulia ranks 4th among Custom Jewelry sites.
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My husband got me the blue sapphire center stone with white sapphires around and a wedding band center. Its dreamy. I love it.
I ordered a ring with bright blue stones in a size 6.5. The ring arrived with dull grayish stones.
I requested a refund. I received a quick response via email, but not with what I wanted to hear. Because I ordered a half-size, it was considered "custom", and they would only offer me an exchange.
Couple issues here:
1 - no where on the order page or check out process, was I alerted that this was a custom product. If I'd known, I would have ordered what they consider a standard size.
2 - The ring is not as pictured. I should not be penalized due to their misrepresentation of the ring. Their customer service was completely inflexible and unable to understand that I did not receive the ring I ordered, regardless of what size they sent.
I do not recommend this business. I am giving 2-stars, because their customer service responded quickly (albeit ineffectively) and I did receive the ring quickly. Too bad the ring did not look like the pictures.
I am very disappointed because I haven't received my order yet and i paid extra to get it back quicker. I will not used this site again.
Hi KASHEENE - We understand your frustration and really appreciate your patience. We’re doing our best to make sure customers receive their items as quickly as possible. Regrettably, despite our best efforts delays may still occur due to issues with the shipping company. We have contacted the shipping company and knew that this delay was due to a transportation accident and we will keep you informed if there is an update. Because we really feel bad about the situation, we have sent you an email to provide a discount as our way of saying sorry.
It did not look like it did in facebook. I wanted to surprise my fiance with a ring that we could use until he could afford one. His favorite color is blue. I don't believe in returns so I didn't return it. But just very sad. Feeling blue!
Hi Carlotta - We’re truly sorry you’ve had a poor experience with our product, especially because of its special meaning. Our goal here is to give you the best shopping experience, we will do everything we can to resolve this issue until you are completely satisfied. So please submit a support request to our Customer Satisfaction Team, along with pictures of the ring you received, we will verify the problem and help you resolve this issue asap.
Paid double because of shipping didn't have a chance to cancel before order was placed didn't show shipping until after order was submitted never again
Hi Catherine - We're really sorry about the bad experience and we understand your frustration. Please understand that we only offer free shipping when the order is over $45, but the amount of your order is $28 that would charge you the shipping fee. We want you to be completely happy with your shopping experience, it would have been helpful if you had contacted us directly to let us know there was a problem. Nonetheless, as a token of goodwill, we would like to offer you store credit on a future order with us. Please feel free to contact us if you wish to opt for the discount on your next order. We hope we were able to explain. Again, apologies for any inconvenience.
The ring I purchased is smaller than I thought it would be, otherwise very pretty. Would look better on someone with smaller hands, I wear a size 9.
Hi Madonna - We're sorry our product fell short of your expectation. We want our customers to have a great shopping experience, so could you please contact our Customer Satisfaction Team and submit a support request, and we will do our best to provide you with a satisfactory solution. Thanks.
Additional fees that were not communicated had to be paid to receive the order. Do not order from them!
Hi PJ - We are so sorry for the unhappy experience happened on you. Since we don't know your order number, we have no idea about the additional fee you mentioned. We hope that we could explain, could you please tell us your order number so that I can check the details for you? Anyway, we will try our best to improve our service and I believe that your questions will be finally resolved. If you have any other questions or suggestions, please feel free to mail us at service@jeulia.com.
Service is very good, but you must do all communicating by written chat. Would like to be able to "talk" to someone when written chat gets difficult.
Beautiful products. Can't complain. Will definitely purchase more in the near future! Even got a free necklace out of the deal!
The images presented are most inviting and attractive. The ring I purchased a 3 stone 2 carat ring, looks like it may be a nice gift for a 16 year old, not so much an adult woman. Fortunate for me I have a young granddaughter who will be thrilled.
Buyer beware.
I like their service & they work grate whith you, i didn't have no problem at all. Im hoping furder on to make more shoping...
We purchased my wedding set off of Jeulia and we couldn't be happier the only reason I gave 4 instead of five stars was my shipping took alot longer than what I had paid for but once talking to customer service they located it and got it to me in two days! They were easy to work with and were very nice and helpful. I would recommend paying the extra for 1-4 day shipping because it's worth it! Will definitely purchase from them again.
Paid for 1-4 business day shipping and because of a holiday there I recieved my product after 2 weeks. Not acceptable in my eyes
Hi Brian - We are very sorry for the delay. I can see that the order was shipped out on 2rd, Oct and you received it on 9th, Oct. Please be assured that we are doing all we can to ensure you receive your orders on time but sometimes there are just some situations that are beyond our control due to the shipping company. We are also taking steps to work on our communications with our customers to make sure that this does not happen in the future. Because we really feel bad about the situation, we have sent you an email to provide store credit as our way of saying sorry.
I received my rings and was very happy with the way they look. I only had them for a week and one of the stones already fell out.
Hi Jeannine - I’m sorry for your bad experience with our product. We carefully inspect all products before shipping, unfortunately, a few defective pieces may sometimes be overlooked. But don’t worry, our goal is to make sure you have a great shopping experience. Please rest assured that one of our customer services will be in contact with you urgently to help you resolve this issue.
The price is great & when I FINALLY received the ring, it is beautiful. Although it doesn't fit so now torn if I should send it back & wait for replacement or just take to jeweler to have it sized. I am very disappointed that I paid the $20 extra for 1-4 day shipping and received it 9 days later. I guess since it was being shipped from China, there is a holiday called "National Day"? The company should state that the shipping would be delayed when I placed my order.
Hi Frank - We're terribly sorry that you didn't receive your order on time, your feedback is important to us! We understand that we have let you down on this occasion and apologize for this. As a compensation, we have offered you a discount on a future order with us and exchanged the ring you received for another size without any additional cost. We sincerely hope that this resolves the issue and does not hamper our relationship with you. We hope you will order from us again in the future and allow us to better serve you.
Livraison rapide, bijou d'une impeccable beauté. Plus beau même qu'à l'écran. La petite boîte est également très élégante. Pour notre mariage on ne changera pas de joalier.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Kirsten - Thanks for taking time to share your experience. I’m really sorry our product fell short of your expectation. Please understand that we state on our website that special order items such as those with custom sizes and colors cannot be returned.(Custom sizes are anything smaller or larger than the following sizes: Women’s Sizes: 5, 6, 7, 8, 9 Men’s Sizes: 6, 7, 8, 9, 10), you can find this information on our website here: http://www.jeulia.com/30-day-return-policy.html. While we cannot accept the return of the ring, we still want to do everything possible to make sure you’re happy. Soon our colleague will contact you soon via email and discuss this order further, we hope that we can find a positive solution to this issue.