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Jeulia Reviews Summary
Jeulia has a rating of 3.1 stars from 6,628 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Jeulia most frequently mention beautiful ring, many compliments and great quality. Jeulia ranks 4th among Custom Jewelry sites.
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I'm so impressed with my ring, very sparkling, it came on time, I even got good compliments.
Will definitely order again.
I have been looking for a heart shaped ring for quite awhile now and could not afford or find any that I really liked. This ring is absolutely perfect for me.
I received my rings, loved them but would have been happier had the 3 rings stayed together. I could not get anyone around here to do it. I contacted Jeulia, agreed to pay for it, and sent them back. They only had them a few days and I got them back just like I wanted. They did a beautiful job and I am totally thrilled with my new wedding set. Thank you Jodie
Everything was perfect and it was very fast delivery and the ring was good quality. I will buy from here again and I have told friends about it and would recommend to anyone'
The picture of the ring made it look expensive, but when I got the ring it did not look that way at all, keeping it but wont' order from them again. Ring was way too much money for what I got.
Not sure the name but I love it it came fast in mail great presentation. The ring fit perfect and its one of my go to ring all the time.
Usually fake sapphires still test sapphire. This tested glass. Disappointed is an understatement. It is stamped sterling so that is good, but I wanted something more than glass.
Hi Rachael - I’m sorry for your bad experience with our product. Actually, the stones we use are lab created gemstones, not glass. We carefully inspect all products before shipping, unfortunately, a few defective pieces may sometimes be overlooked. But don’t worry, our goal is to make sure you have a great shopping experience. So please submit a support request to our Customer Satisfaction Team so that we can help you resolve this issue.
Everything I buy from Julia has been top quality and beautiful. I am very pleased with my last selection.
I was very happy with how fast I got my ring, and how beautiful it was. This is the second ring I've gotten, and I have been extremely pleased with both.
Just know if you order a size that is not a whole size they consider it custom and you cannot return for your money back.
Hi Kathy - I’m really sorry about the bad experience and I understand your frustration. Please understand that as the 30 days return policy, we clearly state on our website that the special order items such as those with custom sizes and colors cannot be returned. (Custom sizes are all of other sizes except the following: Women’s Sizes: 5, 6, 7, 8, 9 Men’s Sizes: 6, 7, 8, 9, 10). While we cannot accept the return of the ring, we still want to do everything possible to make sure you’re happy. Soon our colleague will contact you via email and we will do our best to provide you with a satisfactory solution.
I had a ring lose a gem and they said to send it back for a repair. I don't want to pay for returning it to China at my expense, when I did not cause the gem to fall out. I only had it on a few times and just bought it about a month ago. Not happy. When I emailed customer service, they kept wanting to make me keep it instead of seeing a picture and refunding me my money or pay return shipping.
Hi Collen - I’m sorry for your bad experience with our product. Please note that we guarantee our products against any manufacturing defects for one year. In the rare event, the item has a defect, it's free to repair it and you just need to return it to our office in California, USA. Per our records, we have offered you that you can return the ring for exchange instead of making you keep it. Rest assured that our customer service will be in contact with you urgently to discuss your experience further. If you have any questions, please let us know.
Love me ring it was my birthday present and it turned out perfect. It fits perfectly. It was a surprise from my husband. He did a really good.
Got my first piece of jewelry from Jeulia and I'm absolutely pleased. The shine and workmanship is beautiful got in four days will be making another purchase soon
I tried to return this ring but my internet wasnt working most of the time so I couldnt send the picture of the item before they would approve it. I finally was able to text. I was told that particular ring was not returnable. It was not a special order, and the tags were still on it. When it was ordered it said there was a 30 day return policy. I kept it and sold it to a friend at a discount. Will never buy another item from this seller.
Hi Diane - I’m so sorry for your bad experience, and I know what happened was disappointing. We want nothing more than to help you resolve this issue. But please understand that we clearly state on our website that the special order items such as those with custom sizes and colors cannot be returned. (Custom sizes are all of other sizes except the following: Women’s Sizes: 5, 6, 7, 8, 9 Men’s Sizes: 6, 7, 8, 9, 10), you can find this information on our website here: http://www.jeulia.com/30-day-return-policy.html. While we cannot accept the return of the ring, we still want to do everything possible to make sure you’re happy. Soon our colleague will contact you via email and discuss this order further, we hope that we can find a positive solution to this issue.
LOVE the rings. They are beautiful. I've only had them a week. I plan on wearing them like I would normal jewelry and see how they hold up. I am looking to get my engagement/wedding rings from Jeulia. So far so good.
Can you tell me what the metal is made of?
I am so very pleased with my ring... it is very pretty... it is very sturdy and I will definitely be getting more rings in my future
Thank you for your quality, workmanship and attention to detail! I have shopped Jeulia more than once... and dropped hints to my husband where to buy my gifts... I am a COMPLETELY SATISFIED customer! I wear my rings with pride! They are beautiful and I am complimented regularly! Nobody knows they are not platinum and diamond rings! And I am not one to tell! Thank you Jeulia for my beautiful rings... I will continue to be a valued customer! Thank you for providing me with beautiful, quality rings that I can afford to buy! Colleen Kandler-Chapman
The rings were even better in person and they were a perfect fit. I cant wait to purchase more. The way they sparkle in the light is breathtaking.
The second ring I ordered was poor quality. The stone look dense and not as vibrant. It was off centered. Not happy with the second ring at all.
Hi Mark, thanks for taking time to share your experience and really sorry that our product was not to your complete satisfaction. We carefully inspect all products before shipping, unfortunately, a few defective pieces may sometimes be overlooked. But don't worry, our goal is to exceed our customer's expectations during each shopping. Per our records, I am glad that our customer service was helpful and have helped you process the exchange. Now the new ring is in transit to your address, you will receive it in 1-2 days, please kindly wait. If you have any other questions or suggestions, please don't hesitate to tell us.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Teresa - We are truly saddened to have disappointed you. Please be assured that we will do our best to resolve the issue. One of our customer representatives has reached out to you via email and assist you in this matter. Thank you so much for your feedback. This is valuable so that we can improve our product even future. We hope you will not lose faith in our services. Thanks.