On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Jeulia Reviews Summary
Jeulia has a rating of 3.1 stars from 6,628 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Jeulia most frequently mention beautiful ring, many compliments and great quality. Jeulia ranks 4th among Custom Jewelry sites.
We monitor reviews for authenticity
This is my third ring I bought from Julia! My first ring didn't hold up well. A few of the stones came out, but my last ring has held up very well. I always get compliments on it. Jeulia's delivery time is very efficient and their rings are beautiful! Thank You for producing excellent rings at affordable prices.
This past friday my boyfriend propsed to me with a gorgeous ring. I am totally in love with it. And for over 3 karats the price was amazing
I have bought several beautiful pieces from jeulia and I have not been disappointed at all. They send it in the nicest boxes too! I intend to buy again. Thanks Jeulia!
I ordered this ring for my wife and she loved it. Great quality and fast shipping. Definitely will be ordering from these guys again in the future!
Did not like and wanted to return but wasnt able too because have to ship back out of USA for more than I paid for the ring
I've ordered a number of rings and am generally very pleased. However, this week I have been embroiled in returning one that I didn't like in person as well as in their photo. I properly left the tag on, did not wear it at all, packaged it appropriately, asked for return authorization and then waited days for a response, which came after I sent my email again. They wanted photos to prove the condition and that the tag was on. I provided photos. They gave me the address and told me to inform them of the carrier and tracking for the return. I spent $6.30 on the return. They told me the tracking number was wrong. It was NOT wrong. I sent them all the tracking information from the USPS site. I expect another wait, and also that they will still take away $10 from my refund, if I get it, for the return cost even though I paid. That seems to be what their printed policy is. So, I don't know what to say. The things I have kept have been exquisite and I get many compliments. Just be wary of returns.
Love dealing with Jeulia, great response time and ships fast.
The only thing... one of the bands with stones, lost 4 of the stones:-( after wearing it on the first day after I got it.
Hi Diane - We are truly sorry for the bad experience with our product. We carefully inspect all products before shipping, unfortunately, a few defective pieces may sometimes be overlooked. But don’t worry, our goal is to make sure you have a great shopping experience. Someone from our Customer Satisfaction Team will contact you soon and help you resolve this issue.
I purchased two bands recently. Both are absolutely beautiful and very comfortable. I will, for sure, be buying other styles.
I bought 2 rings from Jeulia and I love them so much! Great quality and I get compliments all the time.
This Jewelry is of good quality that lasts. It looks like the real thing and each piece is unique in its own way. I have 2 rings from Jeulia and am very happy with the product. I get a lot of compliments on both. Thanks
My ring is absolutely gorgeous!( it was a gift) Im so in love with it! N the packaging amazing! I will definitely be purchasing from here!
I only wore my set two days and a stone fell out. The ring was gorgeous and my sister-in-law kept complimenting on how beautiful it was and the shine. Now Ive got to pay to send it back and can only hope it is an entirely new ring and not a repaired one!
Hi Vickie - We are so sorry for the unhappy experience happened to you. Please be assured that we will do our best to resolve the issue until you are completely satisfied. I can see that we have conversed regarding the issue via email and Josephine from our customer service team has offered that we will shoulder the return shipping fee and reshipping fee to replace the product with a new ring, at no additional cost to you. Please return the damaged ring as the instruction then tell us the tracking number via email, we will work quickly to make the exchange and ship back the new ring to you. If you have any other questions or suggestions, please feel free to email us. Thanks.
I am trying to Return a Ring to you With Was not as Shown in your photo online. I have sent 4 emails, along with a photo, requested by your Customer Service. I have yet to get a Return Address or a Return Shipping Prepaid Label. This was not at all pictured as shown. This is one thing, but not to receive a reply is more distressing, especially when I sent you these emails and the photo you require. I will not be ever buying from your company again. I also called my Credit Card Company. I will tell everyone I know about your customer service, just terrible.
Hi Faith - We sincerely apologize for your bad experience of this order. We have many emails waiting for a response so our colleagues may reply to you a bit late, but we won't neglect your requests. I can see that our colleague has offered you the return instruction via email on 21st, Dec, please kindly check it. If you have any other questions or suggestions, please feel free to contact us via email or directly call us at 1-888-219-8158.
This is the best quality ring I've ever seen. I had no interest in purchasing a real diamond, they cost a lot but have no resell value. This ring is so beautiful and has a perfect sparkle.
I ordered and received a ring which was beautiful, but unfortunately, was too small. Jeulia did not have it in a smaller size so I exchanged it for a different ring. Joey (customer service) was amazing with keeping me informed and helping me along the way. Thank you for having such a great person on your staff! I will open it in a few days at Christmas and I am sure it will be gorgeous.
Hesitated before buying because pictures tend to look much better than actual product. Not in this case. Beautiful colors and design. Perfect fit.
I am VERY WELL PLEASED with my ring. I am telling EVERYONE who sees it where I got it! I have also shared your website on Facebook with my friends.
The ring is nice but not as expected. I also had problems with the sizing and after calling customer service and asked his suggestion was not correct. Wish I had order the smaller size. It cost too much to return so be careful on what size your choose.
The white sapphire is beautiful and sparkly!
But the rose gold flower is my favorite... just beautiful. Shipping unexpectedly fast
Everything is perfect. This was my third time shopping. Thanks will be shopping here in the future.
From the business
Affordable luxury Jewelry for Everyone.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Karyn, thanks for your feedback here and we are so sorry to hear that our products fell short of your expectation. We want our customers to have a great shopping experience, so we offer 30 days return policy, you can easily return the product to our office in California. Someone from our Customer Satisfaction Team will contact you soon to and help you return, please kindly check your email box later.