JEGSReviews 408

Item says ships in 24 hours I ordered on a Sunday and called jegs three times on Tuesday had still not been shipped. Was told I would receive a call back when the supplier was reached since jegs does not stock this item. I never received a call. After I had to call again I was told it ships within 24 hours only if ordered on a business day and before 5. This means if you order on a Friday after 5 your item won't ship until Tuesday the following week 4 days later. Poor customer service and very deceiving hopefully once product is received it will be worth the BS

I bought an engine and what started to be a fiasco finally turned into a better situation. I will admit that I was getting wary about the whole thing and then a couple of special support people stepped in and made things work. Nancy C and Bob G they made it work and got the answers I needed as well as a couple of credits I will be running my engine this week a lot so now I wait for my core deposit back. ATK is the one to take care of that. So as of now we are on good terms. Rev Rob

I ordered some rotors, brake pads, and calipers from this company back at the beginning of October. Upon placing the order I was told that some items were backordered and that they would ship within the next week.

When that day came, I received another email stating that the items were still backordered. They kept pushing the date back after this, so I ended up calling them. They unapologetically told me that they didn't have a shipping date as the "container hasn't left overseas", so I asked them to cancel the order.

I never got the refund for the order (nor any confirmation emails), so I called back asking for updates. The rep told me that it was already canceled and that I should receive the refund the next business day if I haven't already.

Low and behold, I was shipped a part of the order that next week. I called again asking why I received this package, and they told me it wasn't their fault (it was the manufacturer who shipped it to me). I demanded that they send a pick up the order as I couldn't lug around a (destroyed) box full of rotors and brakes. They told me that FedEx would pick it up the next day.

I waited around that entire day, and nobody came. So I called yet again asking why no one was there. She ended telling me that the order was not canceled, only converted to another order... WHAT?!

She told me that she would actually cancel the order and I would get a real confirmation.
I FINALLY received the refund credit for everything except the shipment that they sent me after a few days, to which I had to call them another time to get a re-pickup attempt.

This whole process was like pulling teeth, and never once during the plethora of calls did they ever apologize or seem sympathetic for wasting a large portion of my time. They just relayed the information in a matter-of-fact tone and asked if there was anything else I had questions about.

Do yourself a favor and AVOID THIS RETAILER AT ALL COSTS! The headache and lack of organization in this company is not worth dealing with. This has been one of the worst online purchase experiences I've had.

I ordered with this company in the beginning of the month and my parts were supposed to be shipped by the 15th. Over 5 of my parts were delayed at least two weeks which meant I would be unable to see my family for Christmas. The parts that did come, two of them were severely damaged from the factory and had to be returned. However, the replacement parts although I was told were in stock ended up being backordered. To add insult to injury, I found a company (summit racing) that was able to get me my parts before christmas so I could do my repairs and see my family, but JEGS told me they would not get the money back into my account for 48 hours so they are essentially victimizing me a 3rd time by not letting me have my money so I can order the parts from someone who isn't dishonest like them...

Ordered a flywheel from these guys and doesnt fit the car even though their fitment guide says it will fit (Stock car thank you very much). So like any normal person i call and ask what they can do about it, i get this customer representative that is just not happy with the world and just wont work with me at all. They refuse to pay me back for return shipping even though it was their own fault the part didnt fit. This is the worst experience i have ever had with a car parts company. Talk about not valuing their own customers.

I've had pretty good experiences with these guys. Ordered several different items on several occasions, most of the time the stuff arrives in 2 days, sometimes back ordered or you get a holiday thrown in there and its over a week, it all depends. Called them for a question and you get courteous, knowledgeable people right her in America.
I have several items to send back (all my fault) and this will be the real test, even though I have to pay for shipping almost all my items I buy over the 100 free shipping limit anyway, so no big deal.
I have no reasons not to buy from Jegs.

Jeg's refused to honor their "Guarantee Lowest Price Match" even after identifying 2 retailers that sell the same item for a normal price of $64.28.

The price match policy is as follow: "The price match guarantee does not apply to refurbished, closed, or close out sales. JEGS reserve the right to determine the eligibility of all price matched items."

Located a Lund ******* Genesis Roll-Up Tonneau Cover on Amazon advertised for $64.28 with free shipping however it would be approx. 30 days to ship.

Found it at Walmart for the same price ($64.28) but it was out of stock. Continued searching and found it at Jeg's. Noticed Jegs had a "guarantee lowest price match policy".

Ordered the item and provided Jegs's will the websites as instructed to verify the price which they did. However they would not honor the price and informed me to order it from Amazon.

The informed me:
1. The price listed was a mistake. I called Amazon and verified the
Price was correct.
2. The price was much less then most sellers so it was outdated. Again
I verified with Amazon and the price was correct.
3. Jeg's stated they couldn't confirm the price even though they were
Provided the link to both websites with the advertised price.
4. Stated the price of the competitors is to good to be true.
5. Stated Walmart is out of stock so they couldn't verify the price. They
Could on Amazon.

The main reason i originally didn't order from Amazon and place the order with Jeg's was because Jeg's was able to ship quicker and the "Lowest Price Guarantee Price Match".

In conclusion all the stipulations for the "Price Match" were met. Don't advertise it if your not going to honor it.

I ordered the door lock buttons for my 4 door F150. I paid for 4 lock buttons in total but only got 2 about a week later. I called and explained that I ordered and paid for 4 of them and only got 2. I waited patiently for another 2 weeks and still did not get the door buttons for the other two doors in my truck. I called again and explained what happened and was told they would ship them out. Now 3 weeks after that second phone call I still have not gotten my door lock buttons. I am done being patient and decided to leave this review of my honest experience with Jegs. Never again will I order from them. The problem is now I can not find any vendor that has the same version of my door lock buttons. I will have to order all 4 door lock buttons again to get some that match.

Update: I did finally get the other half of my order and an apology with an explanation. After getting the apology and my door locks I decided to change my 1 star rating to a 3 star rating because sometimes things can happen in business. I do feel that they care and they did follow through and made sure I got what I paid for.

(Place an order by 11 ships same day) OUTRIGHT LIE. Placed an order Sunday night the 6th, first of all i never received any invoices or Tracking numbers and 2 of 3 of the Parts were left at my door with NO notification or Tracking Numbers sent at all. 2 Day's later the 8th i had to call and ask for the last part still missing.The part was suppose to be ordered Sunday the 6th, they said they placed the order from another vendor, when i called back on the 8th telling them i never received any invoices or tracking number's only to find out the part from the so called other vender was never ordered so she did it and sent me the invoice's and tracking number for the order and the last part on the 8th, after i already had 2 of the 3 parts. (The last part was not ordered until i called back for the tracking numbers and invoices on the 8th) it's now the 10th, and it turns out it was ordered 2 day's late from Classic Industries all the way across the Country and is still sitting in Anaheim California not going to be here until the 17th. Placed the order on the 6th still waiting for the last part not due until the 17th. Tell me is that ships overnight to you? Will be the last time i do anything with Jeg's. 2 of 3 part's delivered before any invoices or tracking numbers, last part ordered 2 day's late when i finally got the invoices and tracking number for the missing part is when i found out i had to wait until the 17th to get the last part. (Good luck when you order anything from Jegs and they tell you they can get it from another Vendor.) Parts before invoices or tracking numbers so you never see where or what the date is you will receive the part from the other vender.