JEGS

I ORDERED AN ENGINE 6 MONTHS AGO, THEY SENT ME A TRACKING NUMBER THAT WAS INCORRECT. I SPOKE TO THEM 4 TIMES IN JUNE ALONE AND WAS NEVER GIVEN AN ANSWER UNTIL TODAY JULY 22ND! MY ENGINE FELL OFF THE TRUCK IN MAY AND CRACKED THE BLOCK & THEY NEVER EVEN CONTACTED ME TO TELL ME. NOW ATK IS WAITING FOR A REBUILDABLE CORE WITH NO ESTIMATED TIME FRAME. 6 F'ING MONTHS DOWN THE DRAIN. I CANCELLED THE ORDER, I WILL NEVER USE JEGS FOR ANYTHING AGAIN

Multiple returns for the same parts, scam me out of return shipments, scam me out incorrect returns/parts... Just a mess... Do not order from this company or be ready for a nightmare

There is no cancel order, no easy way to return. Tge customer service is horrible I was on hold for a hour to be told I would have to call back tomorrow. To be told they can not cancel the order. So I called the next day, was told the order was canceled and shipping was stopped. Few days later, guess what was on my doorstep? The wrong part, I have over 4 hours into just trying to cancel a part I ordered by accident. Amazon and any other site you can simply hit the cancel button. If I could give jegs a negative rating I would give them -5 stars. I will never use them for anything ever again. This whole experience with this company has been nothing but HORRIBLE. I hope this review saves at least one person from the same experience I have had and am still dealing with. Tip, don't bother calling use the message option. Also do not believe the this fits your car, it will say that for stuff that clearly does not. They do not value there customers at all, there conduct in business is proof. What a horrible company and experience. There like a fly trap, they claim everything good. But in reality do not care are willing to try to sell you the wrong part and then make it almost impossible to return. I hope one day everyone knows not to do business with them and they no longer can do this to people anymore.

Ordered a radiator and said it was in stock. I waited a month and no radiator. I called them and they told me it would be 3 months before I get the radiator. Place is going down hill fast

They say it's in stock then you order it's not in-stock so you cancel order within a hour ask for a return on credit card then they bill it and send it anyhow 3 days later

I run a small shop and order parts from multiple vendors weekly. Every time I place an order from Jegs there is issues with shipping. Save yourself the headache and order from Summit.

I ordered a intake manifold, mounting bolts and an cable adapter. They cancelled the intake and sent the other 2 items that are useless with the f... Intake! Never again...NEVER!

I ordered a part. Got charged for 2 of the same thing. Received 2 of the same thing, then because of their mistakes I had to pay to ship it back, now I am having issues getting my refund... DO NOT BUY FROM JEGS, YOU WILL REGRET IT!

It took over 7 calls and 5 hrs to try and find my purchase, and its still not resolved! They sent the package to fed ex without my address! Still trying to get it resolved.

Originally purchased this unit a month ago. Charger came quickly and packaged fairly decent. Unfortunately upon testing, the timer and amp meter did not work, and it was only putting out 8 volts. I Contacted customer service and after an hour on the phone, I finally got them to agree to an exchange, and I was not going to pay for return shipping, because they sent me a defective charger. I promptly sent it back to them the following day. A week later, I had not heard anything about the replacement unit. I called them again, and the rep that I spoke to the 2nd time was very pleasant and informed me that he would escalate my exchange, beings it was received and was there almost a week already. He put the order in and it was received in 3 days. I'm very impressed. Excited to get my 2nd unit, I unpacked it and tested it immediately. Voltage output, check. 13+ volts.
Timer functions, check. It actually ticked, and counted down. Amp meter...ughhh.
Not functioning properly. Needle barely moved. Checking with my Fluke, it was putting out slightly less amperage than the unit was claimed to produce. Not arguing, since 2 out of the 3 worked this time. It's not worth the hassle of sending it back a 2nd time. Next time, I will buy a name brand charger.
Thanks jegs for instilling a crap load of confidence in your brand and company!

What are the transmission took a long time to get. Sold me a Boss Hog torque converter sold me a Jegs torque two torque converters no transmission I ordered it TCI transmission. So I finally get the transmission about the guy TCI told me if I didn't have a TCI torque converter they did not have a warranty send a pickup order for the Jegs torque converter no problem order did TCI torque converter by the time they came in already had the Boss Hog in it needless to say Transmissions messed up no warranty surprise surprise surprise. I'm not telling you what to buy or who to buy it from but I learned my lesson good luck

Bait and switch
Can not review the product yet due to the bait and switch this organization is representing/offering the customers. I ordered on Feb 27th said would ship 3/1 3/1 came so checked the site said if order today will ship 3/6 then called the following day said would ship 3/13 on the site still no information from JEGS. Called again on 3/10 informed me they would not ship estimated 3/27 however just for fun checked the site and says available ships today on the website while on the phone with representatives she informed me would call manufacturer and return my call and email nothing so called back today 3/13 since product still shows availability and ships today still inform me will not ship until estimated 3/27 JEGS you will continue to drive your own set goals down the drain with this bait and switch tactic this is people's fun and you taking from that the people will take from you and that is retention growth and word of mouth. Best of luck after this purchase there will no longer be a JEGS sticker nor purchased product from this organization shipping to my residence. Ps I'm just the little guy so this means nothing to the big box stores. Just know the little guys pay for the roof of a lot of your employees

I did a mistake when I order at jegs, I discover after I pay that I had selected the part it was for wrong car.
I write to them as soon as I discover, and I call them in the morning to try to stop the order, no answer for the phone I call 10 times, and no answer for the mail I sent 4 mail, So I am stuck with a part I don't need

Jeg's would not sell a set of SOS DUI-******* coils stating not approved by the EPA in NY State. Not true as noted by the manufacture therefore had to ordered from another supplier at a much higher price with not issue in selling in NY State.
It appears the real reason Jeg's would not sell the coils is their price was not current.

I've ordered twice from Jegs. (Shouldn't it be "Jeg's"?)

Order #1 - They charged me the wrong sales tax - more than double what it should be. It is super easy to verify someone's correct tax; all you need is their address. This is the only business I know of that can't get it right. After two phone calls trying to take care of it, in which both individuals told me they couldn't fix it but knew who could, nothing has happened, and it's been more than a week.

Order #2 - I ordered a Jegs-brand automatic transmission on November 29th. The order confirmation said the estimated ship date was January 1st. With two days to go (December 29th), they send me a new estimated ship date - April 5th! The 3 people I spoke to about it weren't rude, but neither were they helpful; nobody could explain how in the space of one month the delivery date slipped four months, or why they didn't tell me sooner. Nor did they do anything at all to make it right; "sorry" is all I got. Sorry, indeed.

I've done business with their competitor, Summit Racing, for over 30 years, and Summit on their worst day is better than Jegs, based on my two experiences. There won't be a third.