JEGS

As I type this review I have been on hold for 2 hours and counting, I wanted to return some parts I had to prepay 10.47 +tax to return each item, then when I clicked to print return label, the return label would not come up to print, they dontse d a copy to your mail leaving no choice but to call and wait on endless hole, never again will I order from jegs this is straight bull$#*!, I've wasted 2 +hours of my life and gave no clue if they are even going to answer my call!

Ordered a vacuum modulator on Tue May 4th. Supposed to be here May 10th according to Jegs. Now looked at Fedex and they say delivery May 14th! TEN DAYS. The freight was just about as much as the product.
Amazon to the rescue! Done with you, Jegs. And I been a customer a long time. Amazon forever now. FedEx tracking no. **************. For verifications.

I literally wouldn't even give them one star. I ordered a product from them, check order status one day later, and the product is on back order. Their policy specifically states the customer would be notified if a product is on back order so they have the option to cancel the order, etc. I was not notified. I then tried to call them several times waiting on hold for over an hour, sometimes two hours at a time, to try to cancel my order and no one ever answers. I proceed to call back trying to get ANYONE on the phone whether it be Accounting, HR, etc. and literally NO ONE WHATSOEVER would pick up a phone. There's no other way to contact them or cancel an order. This is an absolute $#*! SHOW of a business!

Sent the trans back to Jegs and got one from Auto Value on 03/21/2022 and will install this am. It took 3 business days (not counting Saturday and Sunday) to get it, should have gone to Auto Value in the first place GRrrr! Lesson learned the hard way! FYI the torque converter was supposed to ship on 3/30/2022 if I can believe them after 3 empty shipping promises?

I have been a customer of Jegs for many years without issues. Now i order parts and my delivery date has come and gone. The problem i have is maybe Jegs needs to find another shipping service that can deliver the products when promised without delay or issue. I see Amazon trucks everywhere delivering products and dont seem to have issues like this, if things dont change or Jegs chooses not to change or fix their dilliema i will just simply start to order parts from amazon. This is very sad that a company like Jegs is letting their buisiness faulter

I ordered an almost $600 exhaust for my car and its been over 3 weeks with absolutely no contact being made to me as to where my part is. I've tried every single way possible to get in touch with a representative and the phone lines don't work and I've yet to receive an email back. NEVER BUY FROM THIS COMPANY YOU WILL REGRET IT! If i could do zero stars best believe I would

I placed order for instock headers over a week ago and still have not even received shipping info. Still says processing. Ive tryed to call for 3 days phone just rings once hangsup, Ive tryed to email 20 times always a failure theyre website wont send email thru. Cant get ahold of anyone this is ridiculous.

I ordered with this company in the beginning of the month and my parts were supposed to be shipped by the 15th. Over 5 of my parts were delayed at least two weeks which meant I would be unable to see my family for Christmas. The parts that did come, two of them were severely damaged from the factory and had to be returned. However, the replacement parts although I was told were in stock ended up being backordered. To add insult to injury, I found a company (summit racing) that was able to get me my parts before christmas so I could do my repairs and see my family, but JEGS told me they would not get the money back into my account for 48 hours so they are essentially victimizing me a 3rd time by not letting me have my money so I can order the parts from someone who isn't dishonest like them...

Took 60 days and after I asked them they said the order is still on the backorder and not received from the vendor. I requested a deadline they gave me 29th of November and as well didn't get delivered. I requested my money back and never again to order from them

I Ordered a transmission April 10 2021. Made the order online, website didn't say back order or anything of that nature. After some time had passed I spoke to several reps regarding the status ( I have names & dates) I received the back order runaround. Mean while on there website showed 1 in stock yet I'm still waiting. Finally I had to deal with supervisor on May 27 2021 to my transmission. He emailed New confirmation & hopefully I receive it soon. I WILL NEVER USE THEM AGAIN!

They will purport to "sell" you PRODUCTS THEY DON'T HAVE and leave you waiting for A MONTH while they are so-called "processing" your order! The make ordering products (they may or may not get to you...sometime, eventually, maybe) EASY all over their website but to cancel it there one and only one way. WAIT FOREVER for them to pick up the phone! I've just learned the hard way...DON'T DO BUSINESS WITH THESE SCAMMERS!

I purchased a set of (incorrect) piston rings based on their websites incorrect fitment info. JEGS wont make good on an exchange for the correct rings. They said 30 days had past since the purchase date, so they couldn't do anything. The reason 30 days had past was because I was waiting for backordered parts (due to supply chain issues) and could not send the engine to the machine shop.
The incorrect rings cause a 10 gram imbalance issue and the rotating assembly had to be rebalanced. I can't fault the machine shop for charging me more because its their labor invested. I didn't ask for the extra money it cost to rebalance the rotating assembly, just swap out for the correct piston rings. JEGS customer service rep just said "sorry 30 days have gone by since the purchase". This will definitely affect my decision on where to buy parts in the future.

Ordered a Carburetor in Nov 22. The carb was not installed until January. The carb was defective and dumped fuel onto the intake. Return was initiated before the 60 day return policy was expired, Jegs charged am 104.00 for restocking a defective product. When I called to talk to them the customer service representative was very nice but wasn't allowed to correct the issue. I was told that it is Jegs policy to charge customer restock fee for defective parts. Jegs is a company with theft of their customers money set as a policy. Do not do business with Jegs

I have ordered a lot of stuff for my mustang, only two places I go is American Muscle and Jegs. The parts are always right and not they take care of it immediately.

Worst ever customer service 28 minute hold just to get to a CSR then another 5 minutes to get to a tech that didnt know the diffrent parts of a wheel. We were eventually cut off (i think) so a 30 minute phone call turned into zeropurchased wheel sets.

I placed an order of 4 small things and a set of taillights. The small items arrived quickly. I ordered the taillights on 10-14. It is 12-09 today and I still have not received the taillights and finally cancelled the order. On the first call we were told the expected 10-28 arrival date was a mistake and it was actually 11-28. On the second call we were told it would be 11-30. The third call consisted of then telling us the lights had shipped out that day and would be by me soon. Today we called once again and we're told the lights never shipped out. I have had a cracked taillight for 2 months and I run a detailing business. Having a cracked, faded light on a detailing vehicle is an eyesore and I e been running the risk of a ticket. Not very happy.

I ordered my part on Jan 21 2022, and was assured I would received my part, although other com. Had said it would be a few months, six week's this has been going on. I have talked to Tim, Ben, one other person who I did not get the Name, and Cheryl who I was told was a supervisor, All who informed me that my part was in the warehouse and would be shipped that Friday 'today a week Later after being on hold for 38 min. I ask for a manager, I talked to Pierri was his name, who I felt was eager to cancel my order, all he had to say was Sorry, I should have not been told my part was in the warehouse. Through this whole prosses. I never received a phone call or Email, I did all the follow up Myself, I have listen to untold min. Of how good the customer service is on the phone service, I personally don't think they really Care.

If I could give 0 stars I would. Will never order from this place again. Worst process and customer service I have ever experienced. From ordering (4) caps and only being sent 3 because that's all they had in stock (even though it said 12 online)... then being told my payment declined because you had only charged me for the 3 parts sent and then charged a separate transaction for the 1 sent later. After all this BS it took over 2 weeks to get my parts. Well only reason I ordered from here is because its was supposed to be same day or next day shipping and it was a time sensitive matter. Soon as I got them I sent them back in the same way they were sent to me as requested, 1 part in one box and the other 3 parts in the same box. I then only get refunded for 1 of the 4 parts? Have been fighting with them for hours on the phone. It has now been 3 months and I still do not have my full refund. I have my shipping label for proof of my return. AWFUL COMPANY... not my fault your guys don't know how to scan in returns properly. Figure it out. Never doing business with them again

When customers are ordering online - your website should let them know if the product is on backorder prior to your company accepting payment for product. Your company has had over 2000.00 of mine since August 2022. While I understand that backordered product is not your company's fault, you should advise the consumer that product is on back order before the order is placed rather than letting them know after the transaction is completed, especially for company's that purchase from you to resale. I have a customer that has been waiting for these parts that were ordered, that I couldn't advise were on backorder in the beginning because I was not given a heads up before transaction was completed.

Brad, and Paul are 5 Star salesmen, I received my ATK Remanufactured long Block in 8 days,, and all other shipments 3, & 5 days after placing and paying for order. My only problem is follow up was less than stellar lots of being on hold, trying to get actural ETA for scheduling. Motor will be getting installed next week. Just got to be thankful for that, for so many others do not have it in stock or is on months out backlog. Knowing 8 days from midwest to Oregon is not that long for LTL shipment to be delivered in the uproar that is facing this county today. For they will have this customer for life. Thank again Jeg's you delivered when so many else could not. 4/8 22 Sincerely Jon, Roseburg, Oregon