JEGS

I ordered a Chevy 350 motor on January 22nd of 2022 and was given a delivery date of march 22nd. On May 18th I called to c why my motor was 8 weeks late. They told me they were a little behind I might have my motor by August. That's 7 month not the 2 month I was quoted. They take your money, never inform u that there is a delay and blame it on someone else. Jegs has been in business for decades. For them to say they don't know what they're suppliers r capable of insults my integrity. I believe I was duked knowing all along if they told me it would take 7 months to get a 350 motor I would have gone in a different direction. They take you money and don't produce the product.

I ordered this sandblast cabinet in october, they sent half of it, they said the other half wouldn't ship until july! It's july, I cannot get a hold of anyone, they keep saying last name, zip code invalid! I called and sat on hold for a half an hour, I just gave up! Don't order from these guys, it is a scam! I spent over $300 on a half of a cabinet, I can't use!

Trying to order a throttle body adapter for my 2016 mustang GT this is the throttle body about adapter that will allow me to install a GT350 throttle body on a GT. For whatever reason they will not ship this to California. The $#*!head I talked to on the phone suggested I ship it to Nevada. I replied with what's it going to do sprout legs and walk over to the Bay area after that what kind of $#*! is this. The part is going on in a vehicle that is only used at the track anyway I don't understand what the $#*!in issue is... smog? Well the car doesn't have cats as it is and in pretty sure you don't smog track cars. Thanks for nothing jegs.

Two months ago I gave them $288.88 for 2 rims, they couldn't fill my order, now I've been trying get my money back for a month and still haven't got a dime back every time I call I get one lie after the next. RIP OFF'S

Ordered a 4L60E transmission for a 2002 Silverado. Ordered it then had to drive an hour and a half to go pick it up from the shipping places because it'd be another week or so before they could maybe deliver it. Then once we got the transmission in and programmed it only had first and second gear. Called the customer service for a return and got hung up on twice, then they said they'd send us exchange paperwork and hung up again. Now I'm in the phone with them to get the shipping tag to send back and have been on hold for over an hour and a half.

We were given a shipping day on parts that were allegedly in "stock". Shipping day comes around and now the items are "backordered" - no shipping date provided. Trying to cancel the order is a joke. They use CANCEL and RETURNS as if they were the same. The website has no function to cancel an order. I'd give this zero stars if I could.

I ordered a $6k transmission with a $600 core return on it. The transmission was ordered through another company for half price (undisclosed) and now over a year later I still have not received my core money. They have confirmed they received the core and sent the funds but I still have seen nothing. Their customer service team leaves you on hold for over 30 minutes just to come back and say "I don't know what to tell you". NEVER BUY FROM JEGS

Chrome alternator peeling 5months old was told they would send me another one to send old one back in new box waited a week and a half still no new alternator called then was told i have to send the old one back first before they send me the new one or i could buy another one now my car has to sit while i wait for all the parts exchanges what a big inconvenience probly the last time i buy anything from jegs back to summit racing.

I ordered aeromotive fuel pressure regulator, part number 027-*******. During purchase, it was advertised that the 100psi aeromotive fuel pressure gauge was supposed to come with it. Well, I received the order and there was no fuel pressure gauge. I called asking for it but the lady said there was no such ad. She puts me on hold to go remove the ad. Then she comes back to me to tell me I need to find the ad and forward it to their email. Do not make an order based on free add ons.

Satisfaction guaranteed, thank you for maintaining your number one first place quality attitude with pleasing customers.
Your experience may be different, it depends on how your aura is insync with the hard work of a family business or not... THANK YOU AGAIN!

I was happy when my order showed up. The exhaust on my truck is falling off and desperately need some help.
The first box showed up on my porch with all the pipes. No hardware? I wasn't sure so I waited for the rest to show up. As to my surprise headers were good all the parts came that went with the headers. Mufflers just what I was looking for, still no hardware such as clamps and hangers.
I made a call to Jegs told them the order was incomplete. They said we will make it right. Three weeks now still no hardware. Saturday is coming up i will install my new pipes with out them. Just have to make my own hangers. Lesson might be is to find out what is being shipped in your order how many boxes and what is in each box.
I am happy to have jegs products sent to me the parts I ordered, but packing of the pipes might need some adjustment. Heavy products may need handles for the shipper easy movement.

I ordered a engine from jegs on july 16 2022 it was to be shipped on sept. 4th 2022 it is january 26th 2023
And still no engine my biggest porblem with them is it was supposed to be in stock now they say it will be shipped in march I am one mad customer 8 months is way to long do not buy from them

I bought a radiator cover for my chevelle I paid 47 dollars they site said it would fit my car but when I got it it was to small I had to buy a purchase label from them online to send it back it was like 13$ so I ended up spending like 60$ in all they refunded me just 12$ don't buy parts here they're scammers and you can't never get them on the phone

I ordered a set of springs and the website said it would ship in a few days and would take a few days in shipping. A month passed, I called Jegs, they said the manufacturer hadn't shipped them. I called the manufacturer and was told that they hadn't made that part since 2017. I got back in touch with jegs, told them what I knew and they directed me to another department to see about getting the parts from another source. Ordered them and waited a week and called jegs again and they told me that the parts are unavailable. It has taken almost 2 months for them to say they cannot get the parts. They wasted my time and I will not order anything from them ever again.

Horrible customer service. I ordered shocks for my truck and they have now sent me the wrong item twice. The first order they sent me 4 front shocks, I had called them to get the part numbers before ordering but they still charged me to return the items. The second order has the correct part number on the packing list but the shocks are not for my truck at all, after calling the manufacturer I found out Jegs sent me shocks for a car. I called today to return them and was told I would have to pay gain to return them. I have since called the manufacturer back and asked them to exchange to shocks for me. Jegs policy is to make their customers pay for Jeags mistakes. I have asked to speak to a supervisor and have been on hold for 20mins now, the customer service rep refused to give me their name so I can't even fill out Jegs' internal review system. Horrible company that scams their customers. Stay far away from them, this isn't the Jegs we grew up with.

I ordered Fram rails for my 1978 camaro and they both came in damaged,the first call took the 30 minutes to talk to someone and they told us they'd send new ones.The one that came in was damaged worse then the first one and they couldn't send them as a pair like the original order and they will not pick up the call.

When you talk to there (professionals) and they get you the wrong stuff you will have to pay for the shipping again. To get the right stuff or the missing stuff. What I was told was he didn't order the stuff so he didn't miss anything. How professional but if i wanted the stuff i would have to pay shipping again. If it was in the box the 1 st time i wouldn't have to pay shipping two times. Lets just say to make my day better i just payed shipping again i was getting no where with will you know!

Purchased a product and called 3 times and got the run around. Employees keep saying product is in the warehouse and shipping today. Material never shipped
No one can communicate where the product is so I hopefully cancelled the product
I will NEVER buy anything from Jegs again.