JEGS

Each time I have ordered from JEGS the orders are slow to ship, customer service want answer the phone, the techs are smart mouths how these people are still in business is beyond me, this was the last 2 orders so not jus one bad experience

Don't ever buy a motor from this company when it goes wrong they don't help you fix it they send you to another company ATK which sucks with less than 10,000 miles on my motor the rear main seal leaks and the head gaskets went now they expect me to pay a mechanic shop to have the thing fixed and then they say they'll reimburse me which I can't afford to do so until I can afford to do that I'm screwed 2300 for a motor that sucks

I spent a half an hour on the phone with a jegs technician and I was very concerned specifically about my back space of the rims I was purchasing $522 later my rims do not fit and they don't give a f&$& and my money is gone I have $702 invested 150 that is from the tire shop that is nonrefundable and they won't give me my fu$$ ing money back

I ordered a exhaust pipe from Jegs only reason I got it they said be here in 4 days it's day five and it's still 30 minutes from Delaware at a FedEx office and I live on the other side of the United States now this is going to take a week or more to get here terrible service

Ordered a remanufactured motor from Jegs for $5,000 shipping was fast, but the headache started from there, the motor shot codes right away and they won't take it back, I took it to 3 mechanics and eventually Dodge to figure out that camshaft and lifters are bad... Which means bad motor. I contacted the manufacturers (ATK) and they might be even worse than Jegs! My car has now at in a shop for almost 2 months and nothing has been done... I've wasted my hard earned money and countless hours emailing and calling both of them! DO NOT ORDER ANYTHING FROM THEM OR ATK!

I was ordering headlights and it said they would ship May 3. In the confirmation email it said it would ship June 30. So, I emailed them called them and chatted to let them know I wanted to cancel that order because it wasn't shipping when they told me. 4 days go by and the order still was not canceled. So, every day I would chat with them to see if it had been canceled and finally on the 7th day they cancelled it. I waited 4 more days and checked my bank still no refund. I tried chatting with them and chat wasnt available. I tried calling and every number would just ring with no automated system picking up. Called the store itself and it gave a busy signal. Called the corporate number and got a fast busy signal. That went on for 3 days. Finally my refund went in my bank account but still was never able to get ahold of anyone and talk to them so I dont know if they shut down or what.

Order some running boards for my truck already waited almost 2 1/2 wks nothing showed up now its 03/30/21 called them and FedEx they just gave me the run around lie after lie but they got $366 dollars and they mad at me because i dont want running boards after waiting and the lies. I'm happy i didnt spend anymore money and the guy was trying to get me to buy something else. Dont never order from this place i will never give them my money ever again i should have looked at the reviews first before i delt with this company i just want my money back. I order 2 set of running boards from 2 different companies i received my order on time and when they said it would be here it was here. Here are the other running boards i order on the 19th came from the same area i received them on friday.As you can see i haven't put them on my truck but since. I dont want the running boards from Jegs i will send them back and would like a refund.

This was my first time dealing with jegs I'd purchased a 500+ dollar hood for my Chevy truck I ordered it off of Amazon wish that is where jegs It's also selling their products with a hood was dented I called jegs they said since I ordered it off of Amazon they could not do know kind of a refund A partial refund for the dents That just goes to show you what customer service is anymore The hood was very late getting here anyway and then I tried to reach them I was an hour and a half reaching customer service be careful of who you deal with

Call 3 times finely talk to customer representative track the package then FedEx calls to tell me they lost the pack
Now I have to wait till FedEx and jegs to do investigation to receive my money back order the same stuff threw a different company receive it today be having trouble
With jegs last year an half time to move on

I had the worst online purchasing experience ever dealing with this company! Even though I purchased through PayPal, they still wanted my personal information, and even when I verified it over a conference call with my bank, they still gave me a hard time and wouldn't release my order to PayPal. Then, after I complained, they sent the authorization through anyway and held over $5,000 of my money up for more than one week before finally releasing it! I think the reps there are going rogue and they are trying to get as much information as possible from an online purchaser in order to commit fraud and steal money from your account at a later date. After I tried to escalate it to a higher persona in their company, I received no follow-up from a supervisor or manager so apparently, this type of behavior is normal and condoned. The reviews on their website have obviously been written by their own people or are not really authentic. Do yourself a favor and stay away from this company and spread the word to your friends and anyone purchasing parts for their automobile.

I bought two intake manifolds for my 1996-2002 Chevy 5.7 Vortec brand new engines, both intakes let water get threw them into the oil in the engines, I contacted JEDS and they refused to warranty them al tho there is a year warranty on them and I only had them for three months, water got in the engines the very first time the engines were ran. We thought it may be the gaskets so we installed a better gasket than what came with intakes and they still leaked. Save your money and go with a company that will warranty their products like Edelbrock, Their intakes are made in the USA, not China and are a lot better quality.

I bought a set of 60" side pipes for my van which were delivered in a timely manner to my address in Australia! However components were missing!
When speaking to a representative on messenger as I am on the other side of the world I asked if those parts could be pulled from a different length set as they are the same part code, they said they were not and would not help. Upon showing them evidence that the parts are interchangeable they said they would pull on parts and send them but have not said when.
I have been waiting over a month and still have no correspondence or idea when or if I will see these parts,
Now it appears they have have blocked me on messenger, do not return emails or answer phone calls so have no way of knowing what's going on and looks likely will have to purchase these items through Summit and pay additional freight to Australia again, what was supposed to be a $600 exercise is now looking like costing me over a $1000
Will never use this company again and would recommend buyers stay away from these shocks, most unprofessional company I have ever dealt with

Problem with orders and customers service will not pick up the phone 45 minutes finally hung up.
They don't send shipping invoices inside the box anymore.

Do not buy anything I don't care if there selling toilet paper Do not buy terrible service terrible shipping not worth the hassle and the BS if u do receive what u ordered it will probably be damaged there is no care taken in shipping or service if I could give a zero I would I purchased an insulation pad for my hood came in damaged box with oil all over it I tried to refuse delivery because of damage from FedEx was told couldn't had to contact the seller this will probably be claimed under insurance but they got my money YOU HAVE BEEN WARNED DO NOT BUY I purchased from Amazon but there the seller JEGS

I am a new customer to your site and was shopping for two items. The first item was pretty straight forward and you seemed to have what I needed. The second item isn't available through you. I had left my item in the cart as I was searching for somewhere that I could order both items at once.

I received multiple marketing emails about items still in my cart and to "Activate my Offer" to save up to $100. I read the fine print and it looks like my purchase should qualify for $20 off based on how much I'm spending. I decided to go ahead and order the item I found through you and work on the other one separately. I clicked activate offer and it just took me to my cart with a banner that said use promo code "Garage". However, when I applied it to my order it said this item doesn't qualify. There was no reason, it isn't on sale currently and I wasn't trying to use any other coupons. I called in to customer service and basically got told the same thing.

I find this very frustrating especially because of the daily emails with a picture of the product I want saying "YOU STILL HAVE TIME TO BUY, Your cart is waiting. Complete your order now and save up to $100!" I have included a picture of the email I received below. There is nothing in the body of the email that describes any limitations. If you are going to send a potential customer daily emails offering a discount on the item in their cart, you should honor it.

I hope this makes its to someone who is invested in the customer experience and can assist your marketing team in more honest offers/emails.

Do not every buy anything from this company the customer service is non existent and you will never get the thins you ordered without 17 phone calls i hate this place.