JEGS

My son bought the same item and I sent this back. Jerry claimed they never received it after Rob had just told my they had. Would not issue a credit. Will never order again. Rip people off.
Danrae Babbitt order # C*******

They sent the wrong coils to begin with, then kept me on hold for over an hour to attempt to correct the mistake, they do not hesitate to take your money, they have plenty of staff for that, but to correct a mistake they made, it's impossible

As I'm leaving my review, I see my issue is not original. I was allowed to order a product that I thought was in stock to find out Monday that it was back-ordered with no ETA. That is poor customer service. I like the pricing of the wheels but will be skeptical of ordering anything else that I would need within the upcoming week.
The rep was very polite and told me I would get an email with my refund confirmation which I requested. I will update in the speed of the refund.

Ordered a part on July 10th, 2021 - called them several times and no update - no back order email - no nothing. They kept making empty promises to call me back until finally on July 22,2021 I cancelled the order and like always they are happy to slowly process my refund ( told me it would take 24hrs to cancel the order and start my return - and another 5-10 days for it to process through) I will never do business with them again - complete failure to provide a product they listed as available to ship immediately. If i could i would give them ZERO stars.

Don't shop here… These people are highly incompetent… They sent me the wrong bolt pattern for the wheels that I ordered…after saying sorry while expressing no empathy they dumped me back in the Queue for another 30 minute wait with no one there willing to take ownership of the issue…

JEGS staff provided wrong part number for my order. For a part that was correct, JEGS sent the wrong part. Asking for help, JEGS has been unresponsive. Long hold times and nobody wants to assist. Once I get this corrected will not purchase from them again.

They do not go the extra mile after the sale. I bought a Holly carburetor it had a problem with the electric choke from day one. They sent me replacement part and told me don't worry it has a 1 yr warranty. I tried to get it exchanged for another one just like it. I was told it only had a 90 day warranty and it was past 90 days. I ask if they could help out that I am having to pay the labor for installation, I was told by customer service they do not help customers after warranty ends. SUMMIT RACING took the bad one back and sent me a new one and they didn't sell it originally. Now that's customer service.

I don't know what part of cancel the whole order you don't under stand.i called first and checked with you to see if both of these parts were available and you said yes.i made my self very clear if you couldn't get both parts i wasn't interested in buying them.i called the first time to cancel the order and was on the phone for over a half hour and got hung up on,the second time i called it was 48minutes before i talked to some one.that's straight up bull $#*! and very bad customer service.i will never order nothing from you again.then i read some reviews about your company wow you seem to do this to a lot of people i don't know how you stay in business because you just suck $#*! all together.and now i will also go wright a review about your crappy company and how you treat people lie about your parts

Had a new Jegs motor that I had installed in my 1948 Chevy pickup fail at 1100 miles. Jegs sent a replacement motor, had it installed and the bad motor was sent back to Jegs warranty company. They were supposed to pay $50 per hr. For replacement motor install. Had to call them numerous times(usually put on hold for crazy amount of time)to check on stutus of my warranty claim. After weeks of not hearing anything, was finally able to speak with a person and was told they wouldn't honor the warranty. They claimed excessive fuel damage to 3 cylinders(my mechanic had found bad thrust bearing and busted flywheel). There was never any fuel in the crankcase at any time. Called Jegs and spoke with someone about claim denial. Was told they would look into it and get back with me. That was several weeks ago and now they won't except my calls or return messages left. Very disappointed with Jegs and would never recommend them to anyone.

Yea these people took 400.00 from me and scammed me out of a intellitronix digital instrument cluster. My package said it was delivered however I did not receive it. Called them the next day and they said they would start a trace on the package. I called every other day for a month and a half. They finally said that FedEx did lose my package and that the item was on back order. Finally received it after I purchased one online from Craigslist. I returned the item expecting to receive a refund or credit. I was told to provide my receipt for the on I purchased off Craigslist. Spoke to the manager and he said that you can't purchase the intellitronix digital instrument cluster from private citizens. Well here are several people selling them

Website says available when I orders jack stands in early March. Waiting weeks for shipment or an order update. Then it updates eventually and says they will ship April 15th. Then they never ship, I get no update, check order status and nothing. Now May 17th I can email that says they will ship October 7th. I look on their website and it says "more than 10 available" also, on their amazon page is says "available". These people have a horrible business ethic. I'm waiting to have this order cancelled if they will ever get back to me.

What company hangs the phone up when you are trying to get through? Over and over it hangs up until on average 10 or more times you try it will then put you in a que. If thats not bad enough you wait for 20 minutes or more on every occasion while the annoying JEEEEGGGGSS scream drives you out of your mind. They are by far the worst company to buy parts from, tell you the parts are coming, in stock or give you dates that are
Incorrect just to the your money and make you wait. Call the distributor if you want to know when a part is going to drop ship or be in stock at jegs before you listen to their lies.

Both JEGs and Scat Procar seats Co. Are very bad in getting details on shipping. I've been waiting now over 4 months and I have to call about a seat back order to get any updates. I have been getting the same BS answer every time I call. Both get Zero Stars from me.

I have spent over 10k in parts with Jegs for my '65 mustang build. The new engine and transmission had the wrong size flywheel and clutch and they won't exchange the new parts for the correct ones. Their fault, but I have to pay. $800 additional cost to me for their mistake. Horrible way to treat the customer. Unbelievable. Ben Larson