I did not read the reviews and order a dress for my granddaughter's wedding. First, they do not have the dress made so it takes more than 30 days to deliver. I did not take my own measurements because I usually fit the same size. The dress did not fit and their refund policy depends on the reason for the return, they will only refund the 50% and one has to pay the shipping back to Hong Kong.
The confection of the dress was incredible good, right color, no complaints on this. So if you are sure of your measurements, they work really well.
I ordered a dress for my mother in law for my wedding, it did not come close to fitting, I spent $177.98 and they offered me $5.00 refund and 20% discount. This company deliveres horrible cheap clothing.
They sent a dress that wasn't finished then offered me $5 to go get it finished. I had to go out and buy another dress for my daughter the day before her dance. I sent them pictures of the dress and they said they would then give me $10 to fix and I could resale it online. Are you kidding me? They're a scam and should be shut down!
Quality of my dress was awful. 3" longer on one sleeve and one side. Missing rhinestones and broken thread in another area so lost several. Customer service sucked and because I had already had a seamstress fix it and didn't have photos I was $#*! out of luck basically, per customer service. Lesson learned.
The dresses I ordered are the worse knockoffs I have ever seen in my life! Do not order from this site. It costs so much money to return the items to China, that it's not worth returning to get a refund.
Ordered two evening gown dresses from Izi Dressale and the dresses did not look anything like the picture on their site. The material of the fabric is very cheap, the detail is terrible and the sizes are not accurate!
They are difficult to reach and they suggested selling it at a resale shop. They will not return the dresses for a full refund and they want you to take pictures of the items to send to them as proof, but they would not do anything about it. They would only refund 50% of the total paid and the customer has to pay for the shipping from the U.S. to China.
They wanted me to reconsider in keeping the dresses because if I returned them, the package might get lost in the international mail. Which meant lose money and no dresses after all. This is a scam, please do not order from this site!
Do NOT buy from them! I would just like to caution anyone seeking prom or formal wear from IZIdresssale.
I am dealing with, wrong dress sent, not as ordered, poor quality, did not fit, arrived day of prom and now they will not let me return it. I was overcharged an unexplained $46.00 and the best they have done so far is to offer a refund of $69.99 on receipt of dress but have given me no refund address. They charged me $213.98 total. BUYER BEWARE. One added note. I paid extra for expedited shipping of 3-6 days, ordered on the 8th of April. Received on the 28th of April, 20 days.
DO NOT ever order anything from this company. They are a TOTAL rip off. The dress they show you on the website is NOT the dress you will receive. They blame it all on their factory when they are the ones show should be approving it before it is sent to you. My dress looked nothing like the picture on the website. The cost of my dress was $149.98. When I contacted them to let them know that they didn't send the dress that I ordered, they said I could send it back but they would only give me 50% and if I don't send the dress back they offered me $17.00. Go elsewhere to get your dress other than here.
I ordered a dress and wanted to exchange the dress for a larger size and color. The color was nothing like the swatch and the size did not work even after measuring myself.
I've sent several emails and can not find a phone number any where for these people.
The dress I ordered, was not to my measurements. I had ordered my Wedding dress in plenty of time I thought.
1 first mistake
2. Dress were not my measurements.
3. The dress arrived the day before my wedding.
4 had to go to My nearest store a buy a dress off the rack.
5. No return address instructions were in the bag with the dress.
6.The reply was for me to take the dress to a resale shop and try to sell it.
I will burn it before I will take it to a resale shop.
They are a company I will never recommend to anyone and I will never purchases anything else.
Don't, don't, don't ever order from them and tell all your friends not to order from them.
They keep your money and you get a pill of stuff you can't use.
The dresses are cheap! If you try to return them make sure you request a notification when they receive it. You can file a dispute with your credit card company but if you dont have proof they received it you may not get your credit back. I didnt.
Read reviews after ordering my dress, too late to cancel. Dress cannot be worn. The only word I can find to describe it is odd. It is a very odd dress, not like the photo of what I was supposed to get. They have not responded to my email. I guess I will be turning it into a Halloween costume somehow. $170.00 Halloween costume. Yikes.
I ordered a dress from IziDresses and paid extra to have it tailor made. The dress arrived earlier than promised and it fit perfectly. Here's the problem - I ordered a dress in a watermelon color and the dress I received was ORANGE! It wasn't even close. I sent a picture of the dress and the swatch of watermelon color to the company to show clearly the difference. They could only respond by repeating over and over and over that they made the dress to my order specifications and would not make good on their product. The dress was supposed to be for my son's wedding. Orange is not a good look for the mother of the groom who's wedding is navy, white and maroon and a near Christmas wedding!
I got my dress. $191 Trouble paying for dress via AM Vogue, they sent it to my email to pay to IZI dress-should have known! Took over a month to get. POOR, POOR quality. Appears to have moth holes in it. No contact or address for this company. Offered me $5 and 20% off next dress to keep. Long story short many correspondence via email. Told me very expensive to ship back and usually get lost and I should keep and sell to 2nd hand store for my money back, offer then went to $10. Per AM Vogue They offer 50% back + I pay return ship. I asked for return address anyway. They refused to give it to me. Offer is for me to take $15 and 20% off next order. I have turned them in to BBB any other ideas?
This was the worst online experience I've had in all my years of purchasing online. This company is it willing to stand behind their product they sell. I received a dress that was spotted, the wrong color, poor sewn ribbon on the jacket and strings hanging from the seams. I attempted to negotiate an exchange and finally keyed in on a refund to be offered a $10 refund for a $170 purchase. Will not use this company again.
I ordered what looked to be a beautiful tea length chiffon dress in the size recommended for my measurements. Imagine my surprise when I received a separate charge for an International Exchange rate. The dress arrived from The People's Republic of China, three sizes too small, with puckered seams, loose stitching, crooked darts, really bad arm seams eith exposed threads, etc. It looked like it was made by a 10 year old! I was offered $20 and told to sell as there is a no return policy! Take down this site!
Dont order. Dress wont arrive on time, they call it "tailoring" which is another word for "making the dress" even if you pay for Fedex. Dress was 2 sizes smaller, I ordered 1 size larger. Cant return it, because it will cost more. Buy local, never again!
No Stars at all! This is typical Chinese crap-It came from the Peoples Republic of China. Under sized -asked for size 12-got a size 4, very poor quality, dress does not look anything like picture! Cant reach them by phone, no return label in box- $180.00 postage to return if I pay. Do not waste your time or money!
I ordered a dress for my son's wedding. Obviously an important purchase. The dress arrived within a reasonable period of time. Quality of the workmanship is terrible, with puckered seams, snags in the chiffon. They discourage returns by charging a $50.00 restocking fee, even for defective merchandise. I have been through several rounds with my seamstress trying to make corrections to this dress, including ordering more material from Izidresses at an outrageous price, and bottom line is, I won't be wearing it to my son's wedding. Their fashions are very pretty, they have a huge selection, and "the price is right," but don't let that suck you in. My seamstress related that in the spring of the year, she is inundated with prom, wedding and formal dresses from such sites because of the poor workmanship.
Warning - extreme caution. You can not return the bad product they ship to you. The dress I ordered in a standard size exactly according to their size chart does not fit at all - it is about 3 sizes too big. The top has along acted cups that may fit someone with a FF size, who has breasts growing right under their shoulders. I am a D and there are gaps over 1". Since they will not take it back even after I provided pictures confirming my measurements exactly, I will have to either spend a lot of money trying to alter this dress or end up throwing it away. Worst customer service - you are not saving money here, you are throwing your money away. Wish I would have given it to a charity instead.
Answer: I WOULD NEVER ORDER FROM THEM. TRUST ME. I GOT STUCK WITH A DRESS I COULD NOT WEAR AND COULD NOT RETURN. ORDER FROM A LOCAL STORE INSTEAD.
Answer: Sadly, it's just a home address in China. That's what they will give you. I was only able to get the address after I submitted a claim to my credit card to reverse the charges. I created a claim with photos and my order and the super rude emails that they were sending to me. Your best option is to have your credit card company retract payment from them. I shipped my bad garment to the China address just so I could feel I did my part, but they never responded that they received it. I did NOT buy tracking / it was too expensive so I sent it honestly to them and I am sure they got it. Hope this helps :)
Answer: Yes I do. Only because I saved the shipping bag otherwise any contact with them is the other website and virtually impossible I'm not home but as soon as I can retrieve the bag I will respond
IziDresses has a rating of 1.9 stars from 533 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with IziDresses most frequently mention customer service, return policy and credit card. IziDresses ranks 265th among Wedding Dresses sites.