I rank them 1 but that is too much the dress is worth $0
I purchased a dress from Izi Company
First they advertised they take American Express & they do not "false advertising"
It took them almost 2 months to receive the delivery and that is because I keep asking them when I was going to get the dress
The excitement of getting the dress ended when I received the dress that looks nothing to what the company advertised online what a ripoff that was.
The dress is HIDEOUS, The quality of the fabric is very chip, It is very poor manufacturer not to say the least.
I was offer by Izi company refund of $5 them they rise the refund to $14 & the final offer I received was that they will refund me $20 take it or leave it & discount of 20% on my next purchase.

The dress doesn't not have a label, type of fabric etc. I don't even know what size it is.

The top part which is one of the thing I like of the picture that it is advertised online it does not have form or shape.!
I consider myself small size but
The waistline of the dress fits below my waistline.
It is obvious that the manufacturer does not follow the size chart that the company advertised or the measurement are completely wrong!

What I should have done them was to cancel the order and I probably would have loss some money, but now what do I have a dress that I will never going wear, I wasted money and I have a bitter feeling for the whole experience that should have been fun because it is one of the most important days of my life.

IZI Company plays with people trust, feeling, money by advertising something that they just can not deliver.
The company has very poor customer service.

A lesson learned I will never ever buy anything from this company I will only buy from a company that has a name recognition. Because at the end there is not accountability on their part

Every time I think of this experience it upset me more and more!
My Advertise to anyone DO NOT BUY ANYTHING FROM IZI COMPANY

The IZI DRESS site is shut down, they have changed their domain. Don't be fooled!

These people are scam artists

My dress looks like a trash bag. Literally.

I wish I had come to this site first! I am stunned by how closely my negative experience with this company is to the many other negative reviews on this site! I also failed to read this company's ridiculous return policy! I ordered a dress for my son's wedding. I was uncomfortable about ordering online, especially since it was an unknown company and I was spending about $155, but I thought the royal blue taffeta dress with a matching jacket would be perfect for my son's fall wedding at San Francisco's city hall. It took a few weeks to arrive, and the charge went through to IZIDRESSES.COM in London, Great Britain. Alas, when the dress arrived, shipped from Suzhou, China, I was immediately concerned. First, the quality of the dress was poor. It just looks cheap, and, like others, if I had seen it on the store rack, I never would have bothered to try it on. The hem is bubbly. I ordered a Size 8, but it fits like a Size 4 Petite. The dress on the tall model came knee length, but this dress comes well above the knee. The beading at the waistline looks cheap, cheap, cheap. It is made with cheap beads, which are already falling off, and it's placed crooked above the waistline. The beading is fake diamond-like beads and sequins, and ugly PINK gems. Yuck, this pink beading on a royal blue dress?! There are three button-loops on the jacket; however, the third loop is obviously cut much smaller than the other loops, and the button won't even slide in. Oh, did I yet mention that the dress has two small stains or discolorations? There is so much wrong with the dress. It is "hideous" (funny, because that is how I described it to the company, and then I came here and found multiple posts that described the product received the same way) and I will NEVER wear it. Even if it fit correctly, which it doesn't, I would never wear it. So I called the company, and a woman with broken English said I would need to send an email with photos. So I sent an email with photos. I received a response (again in broken English) that the photos had been sent to the manufacturer. Today, I received the following response:

"Dear customer,

Our factory checked the pictures. For the stain place, it can be
Washed, and for the button, they didn't find any problem for it. And
For your dress, it's knee length, you didn't have special request for
The length, so we just make the length according to the standard
Length. And for taffeta fabric, it will be wrinkled easily, it need
Iron before wearing. And for color, our factory checked the pictures
Before shipping, they can confirm there is no problem about the color,
So hope you can keep the dress and take it to your local tailor's shop
To do some adjustment, then it will fit you well.

Best regards."

I did not spend $155 for a substandard quality dress, so that I could wash and iron it, and spend money on a tailor for alterations.

UPDATE: I received another email from the company, after I contacted the credit card company and requested the China company send me a DHL pre-paid shipping label, and they said I needed to return it at my expense, and suggested instead "sell it on ebay" or "give it as a gift to a family member." LMAO! Right, I wouldn't ever wear the dress myself, but I should give it as a gift. In addition to contacting the credit card company (which gave me a provisional credit for the amount paid, plus the international visa fee), I plan to contact as many government agencies as I can think to contact, to see what can be done to protect North American consumers. I also found a Facebook page for Izzidresses Victims. My dress looks pretty good compared to some of the ridiculous dresses that others have received.

FORGET ABOUT THIS SITE HORRIBLE WITH NO CONSIDERATION FOR THE QUALITY AND NO RETURN NO REFUND

No I wouldn't recommend it.

PLEASE DON'T ORDER ANYTHING FROM THIS WEBSITE. PLEASE DON'T BE FOOL BY THE PICTURES. DRESSES LOOK NOTHING LIKE PICTURES IN PERSON.

THE SAYING "YOU GET WHAT YOU PAY FOR" REALLY APPLIES FOR THIS WEBSITE. DON'T EXPECT MUCH WHEN YOU ARE PAYING 100-300$ FOR A WEDDING DRESS.

I ORDERED A WEDDING DRESS FROM THIS WEBSITE AND EXTREMELY REGRETFUL I DID IT. THE MATERIAL IS EXTREMELY CHEAP LOOKING IN PERSON. THE SEWING SKILL IS EXTREMELY POOR. IF YOU ARE OK OF LOOKING CHEAP ON YOUR WEDDING DAY OR ANY SPECIAL OCCASIONS, THEN PLEASE ORDER, OTHERWISE PLEASE STAY STEER AWAY FROM THIS WEBSITE.

PLEASE ALSO READ THEIR RETURN POLICY. ONCE YOU ORDERED THE DRESS, IT IS EXTREMELY HARD TO RETURN THE DRESS.

Return Policy

Before returning items to us, please read and follow the instructions below. You can also call our International Customer Service Department, where one of our customer sales representatives will be glad to help you.

Please make sure that you understand our return policy and ensure that all criteria are met before physically sending any items back to us.

Izidress.com reserves the right to charge a handling fee on all returned products.

General Returns

All returns must let our customer support know within 24 hours from the time you receive the package. We only accept products in their original condition. In particular, be sure of the item sending back in correct condition(size, details). Refund will be denied for wrong size after we receive and check.And you also need to pay 50% total amount of order as a restocking fee (for example, if you order item value is $100, the refund is $50), and the shipping cost you paid before will not be refunded.

1. All returns must be within 3 days of when the shipment was dropped off from the carrier.

2. We check each item before we send it out, we can ensure the color and the size are the correct, if you find the size or the color is wrong, please contact us. After confirming with us, return it back to us.

3. If the dress has any major quality problem, please let our customer support know within 24 hours from the time you receive the dress, we will solve the problems for you as soon as possible.

Attention:

1. IZIDRESS only accepts a partial or complete refund for the item that has problem due to our carelessness. That means we cannot warrant a refund if the problem of the item is not caused by IZIDRESS.

2. Defective, damaged or mis-shipped items are eligible for a full refund. When requesting your refund, please be ready to provide Customer Service with photographs clearly showing the problem with the items. If you believe your items were damaged during shipping, Customer Service will need photographs showing the damaged packaging as well as "Proof of Damage" documentation from your delivery carrier in order to process your refund.

3. We will exchange your product if the purchased product does not match the color you ordered (percieved color differences due to your computer monitor display will not be exhanged).

4. Please be aware that due to the nature of the handwork required, the finished gown may vary approximately 1" ~ 3" in either direction of specified measurements.

5. If your dress size differs from the specifications of your order by more than 1 ~ 3 inch, we encourage you to find a local tailor to make adjustments, and we will gladly reimburse you for up to 100% of the product price in tailoring costs. If you choose this option, please remember to request a receipt from your tailor as a copy of it must be provided when requesting reimbursement.

6. Please understand that dresses that do not fit properly but in accordance with the specifications you ordered cannot be returned or exchanged. You can go to a local tailor or a professional seamstress to have the dress re-sized at your own cost: Please note that if your order specifications differ too greatly from the final sizing request, re-sizing may not be possible.

7. Full refund herein does not inclcude the shipping and handling cost.

8. Please note that we cannot process any products that are returned without our prior knowledge. If you wish to return the item, you will need to contact customer service via Help Center.

9. We will not afford the shipping cost of the return package and related custom duty. So, please return it back via your local Post Office and choose the economic shipping method.

I purchased a dress from izidress.com. A day after I purchased the dress, I looked up reviews about their website, saw that they were all negative, panicked, and tried talking with customer service to cancel my order. They told me that my dress was in the process of being made and was almost finished and that they could not cancel my order, and that if I canceled my order, then I would only get a quarter of what I paid, back. They were very rude. So, curious, a few days later, I chatted customer service about the dress and they told me that they were waiting for the dress to be made and were gathering the materials in the warehouse. I assume I was being lied to somewhere along the way. Upon receiving the dress, the package was torn and damaged on one end. However, when I got the dress out of the package, it was not damaged, and it was inside out to ensure that nothing would be ruined on the outside of the dress or fall off. The dress looked beautiful in the picture, and I saw in the policy that the dresses looked "5% different" than they did in the actual picture. I received my dress in the mail not too long ago, and even though it was beautiful, it looked cheaply made and the color was extremely off. There were rhinestones falling off in the back of the dress and It looked nothing like the picture, but like a cheap knock off. I was still happy with the appearance of the dress, so I wore it to the event. The material on the dress was not sewn right and looked bunched up on the back when I laced it up. The customer service was horrible and they were extremely rude to me. Even though I was and wasn't satisfied with my purchase, I will never purchase a dress from this website again. It is good if you are looking for a dress that you want for cheap, but the website is definitely too good to be true. It looks almost as if they steal pictures of the dresses off of the designer website and then put their logo over the pictures and say they will make the dress for you, just like the picture, but for much cheaper. I will stick to the designer websites and stores. Make sure you order the dress a couple sizes bigger, too. I am normally a US size 8 and I had to order a US size 12 in order for it to fit correctly. From now on, the dress will sit in my closet, and will most likely never be worn again. It was a waste of time and money. Buyer beware.

You can not get through to the *******307 phone number-I did a live chat today and here is the transcript: This is after 39 minutes of waiting and finally she hung up on me: STAY AWAY FROM THIS COMPANY

Shelley Support Operator

4:49 pm Shelley Hello Selena. How may I help you?
4:49 pm SELENA I HAVE NOT RECEIVED MY DRESS AND WOULD LIKE TO CANCEL THE ORDER
4:50 pm THE ORDER #E************** I'D ALSO LIKE TO KNOW YOUR EXACT ADDRESS ALSO FOR REPORTING PURPOSES
4:52 pm ShelleySorry, your order number is incorrect
4:53 pm SELENA E************** THIS IS THE OTHER NUMBER ON THE EMAIL
4:54 pm ShelleyOK, hold on please. I'll check for you
4:56 pm Your order is still in it's normal tailoring status.
We're still prepare it for you
4:56 pm SELENA I HAD TO BUY ANOTHER DRESS-I WAS TOLD IT WAS GOING TO BE HERE BY WEDNESDAY AND IT'S NOT THEY CAN KEEP IT
I STILL NEED YOUR ADDRESS AND PHONE NUMBER
THE PHONE NUMBER ON THE WEBSITE IS NOT CORRECT
5:00 pm HELLO
5:02 pm ShelleyI can't understand capital letters
5:02 pm SELENA Cancel the order
If you can't
5:03 pm I would advise you to notify your supervisor of that
What is your address and phone number
5:05 pm ShelleyOk, we can cancel your order, here is our cancellation policy http://www.izidresses.com/cancel-order.html
5:05 pm SELENA I still need an address and phone number please
5:06 pm Shelleyaddress?
5:07 pm SELENA yes where is your store located-or your manufacturing office-
5:08 pm the website only gives cancellation policy for wedding dresses we need the policy for prom dresses
5:09 pm ShelleyIt's the same
It's for all the dresses, not only wedding dresses
5:09 pm SELENA for legality purposes it's not. We need an address of your business and a phone number that a person is going to answer
5:10 pm Shelley We're located in Hongkong
5:11 pm Your order is still in it's tailoring time, if you insist on cancelling it, we can only refund you 50% according to our policy
If you still want to cancel it, please let me know, I'll help you with it.
5:11 pm SELENA okay then the other half will be in court. And yes I do want to cancel. We were told it would be here on Wednesday and it is not
ShelleyWe're located in Hongkong
5:14 pm it looks as though your web ID is coming up in Montreal Canada
5:16 pm Shelley We couldn't tell you it would be there on Wednesday
5:17 pm SELENA I called a week ago and yes I was told by Wednesday. What is your phone number to your supervisor
5:18 pm SELENA you work for someone and I need to have the supervisor's phone number.
5:19 pm If you want to cancel the order, we can only refund you 50%. Sorry, I can't help you more.
5:19 pm I need a phone number to call into
5:21 pm the number on the website constantly is ringing without any one answering until it is cut off by the phone provider
5:23 pm the order is to be cancelled immediately. And I am again asking for a number to call and address in Hong Kong that you say you are located at
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