IWOOTReviews 51

This entity is a total scam and don't even deserve one star of a rating but I am forced to rate for this review to be published. You give them your money and your parcel never arrives. When you follow up, you get the same responses with no positive way forward in resolving the matter. There is no contact telephone number and when you request one, there is no response. I requested a refund and had to answer a bunch of questions with information they already have. I am so disappointed and disgusted. Today, I picked up so many negative reviews from people with the same issue as myself, if only I saw this before I paid them. This entity should be investigated.

Purchased over $1100 in merchandise. It was shipped from the UK to the US but was incredibly poorly packaged with very little packing material included in the box (the box was so thin it could easily be torn by hand). When I received the package and noticed the exterior damage I opened it immediately and documented the couple of damaged items inside (out of 12 total) and contacted the merchant to see what we could do (eg. A small partial refund or replacements in better condition shipped). They offered a 45% partial refund of the total purchase price which was really surprising but gladly accepted. But then when I saw only the shipping charge returned I contacted them again and they immediately changed their story and have tried to alter what was originally agreed to in writing. And they have done their best to bamboozle PayPal as well into supporting them. Stay FAR away from this merchant!

I bought three items, only one was delivered. The other two never arrived it has now been two months and still nothing even though on their website it said 4-5 working days.The cs said that I can't get my money back as it has been dispatched. It is a scam website

I ordered a Nasa hat an T shirt then found it almost 70% cheaper about ten minutes after i ordered on Friday 8th July. Immediately I tried to cancel. No way to do that online. I contacted customer service and they said "unfortunately between the time I ordered and the time i wanted to cancel my parcel had left the warehouse" which was after ten minutes Friday evening at 16.42. All day Saturday 9th I spoke with numerous departments online and still unable to cancel. 7 days later still no parcel, I contacted customer service "a delay in processing meant your parcel did not go out" I asked to cancel and they sent it anyway. I refused the parcel and now its lost and my refund not available. Do yourselves a favour and avoid dealers who lie and cheat customers. We don't need this type of seller.

I refuse to buy anything from a site that requires you accept all their cookies and or create an account

Ordered gift before Christmas day but item didn't arrive. Waited and waited and although they debited my credit card (they state they don't take payment until point of sale) nothing arrived for over 2 months. Requested refund and still waiting

Abysmal. If I could give negative stars I would. Ordered some presents well before Christmas - didn't need them until today 30th and have chased daily to be to this morning they are ALL out of stock.
What a load of pathetic crap!
Avoid!

Immediately cancel your card! Call your bank / credit card and let them know the charge is fraud. I purchased from these guys and luckily saw these reviews and canceled my card before they charged it. Close one!

I would honestly like to know where all these bad reviews are from! People really just want to moan for nothing don't they?! Smooth sale, delivery, even contacted them after seeing reviews and customer service was brilliant, ignore the negative, honest to god, people are moaning for nothing or probably the smallest thing! Totally worth it. Don't be deterred by the negative. Good site!

I ordered a blanket and two other items as part of a 3 for 20 deal. The delivery was a week late but that didn't bother me. They sent me the two smaller items and told me that the blanket (which was the main reason I ordered; it was a big discount and in retrospect it feels like it was meant as a "bait" article) wasn't available at the moment. For months I kept asking where the blanket was (they had already taken the money off my account) and they kept telling me they would send it eventually and I should be patient. After almost half a year, they said the blanket was available again but they needed me to transfer them ~35 pounds to receive it. When I complained and said it was already paid for, they simply cancelled my order. I never got my money back and they keep saying I never paid, although I send them PROOF that the money was taken off my account.
There's no phone number to call and you can't reply to their emails. Every time I email them, I get a very unhelpful standard response and there's no way to just reply and have a continuous conversation. You need to send a message from their website each time + keep getting a different customer service person who doesn't know what's going on.

The customer service is simply horrible and doesn't care.

I purchased two sets of shot glasses from IWOOT before looking at reviews. Even after seeing such poor reviews, I decided to keep my order, and I was not disappointed. My items came well-packaged and were delivered in a timely manner. My only complaint is that, even though the sets I ordered were the same, they came in two separate packages. Other than that, all was fine.

"Very poor service. I bought a product that included a free gift but it did not arrive. When I enquired I was told that it hadn't been added to the basket (no clear signage to do that) and they would not be sending it out. Very disappointing customer service

I can't even contact them, their site won't let me create an account. I have no doubt that I will never receive the item I ordered. But I'm sure I'll be charged for it.

Still waiting for my order to be fulfilled that I ordered in December! Constantly says it is being processed. Dreadful customer service on autopilot auto repeat. The whole experience is incredibly frustrating.

I ordered a print from IWOOT as a gift. It came in very flimsy packaging. When the package was opened several weeks later, we found the print was bent and had a hole in it. We were unable to get a refund or exchange. We will not shop here again.

They took around 10 more dollars out of my bank account than what was supposed to be charged. I emailed them 4 different times with no response. Then I found them on instagram and sent them a private message, I again, never got a response. Then, I left a comment on one of their instagram photos so that maybe they would answer me. I looked the next day and my comment was deleted, so I know they saw it and just ignored it. I would give a 0 star rating if I could. They stole from me and didn't even respond back to me. I just can't believe a company would be this way. It's criminal to steal, even if it is only 10 dollars, and to not even try to help a costumer and just ignore them. DON'T ORDER FRO IWOOT!

I placed my first order through IWOOT website for my kid's Christmas gift on 12/14/2020, but until now (01/12/2021) I still not received my order, the tracking number shows this package has been holding since 12/16/2020. I try to contact their customer, but they reply they can't do anything even cancel my order, I can get my refund only I return the package, but the question is since I didn't receive my order how I can return it? They choose the delivery company and now the package lost why I should be responsible for that? IWOOT so sucks, keep away from this company.