IWOOT

November: I ordered three items at the end of November, hoping that they would be with me by Christmas. One item was dispatched and I then received an email over a week later stating that the other two items had not yet been dispatched.

December: I finally received a dispatch email for the remaining two items and the estimated date of arrival was the 21st of December. The two items did not arrive.
January: I got in contact with IWOOT and they kindly offer a refund or replacement items. As the Christmas-themed items were completely useless in January, I requested a refund. I get an email the next day stating: "As you have request a replacement item for (two items) this will be sent from our supplier in the next 48 hours".

I contacted IWOOT again stating that I did not request replacements, but rather, a refund. They then said, "I am sorry to hear that you wanted a refund and not a replacement but we have sent you a replacement out but I have raised this with the relevant department and should get a update in the next 24-48 hours."

Nearly February: I contact IWOOT as have had no update. Items still not received.
Their reply: Items have not even left the warehouse yet, will be being dispatched shortly.
I can't help but think that they are purposely being greatly unhelpful...

I ordered a gift two weeks ago, I needed it to be here in a week and a half as the gift was an Xmas gift for someone I was seeing before Xmas and wouldn't see again till next year about four days before I needed my gift I asked where it was and said if it wasn't here by the Saturday cancel my order, I got a stupid message after I, d sent about six emails thank you for your patience it wil be dispatched within seven days I said this is no good it's too late. I had to go round the shops to buy something else and after telling this thick arseholes for over a week I don't want the gift they have dispatched it so I've told them I won't be accepting it from the delivery man and tell him it needs to go back and I want my money back worst experience I, ve had buying online.