C M.

Purchased over $1100 in merchandise. It was shipped from the UK to the US but was incredibly poorly packaged with very little packing material included in the box (the box was so thin it could easily be torn by hand). When I received the package and noticed the exterior damage I opened it immediately and documented the couple of damaged items inside (out of 12 total) and contacted the merchant to see what we could do (eg. A small partial refund or replacements in better condition shipped). They offered a 45% partial refund of the total purchase price which was really surprising but gladly accepted. But then when I saw only the shipping charge returned I contacted them again and they immediately changed their story and have tried to alter what was originally agreed to in writing. And they have done their best to bamboozle PayPal as well into supporting them. Stay FAR away from this merchant!