Whatever problems I may have, mostly self-inflicted, it's never too much for the team to handle. Always on time.
Thank you for your excellent support.
As i am a very impatient person and to ask for change to be made twice was not my idea of a joke but thankfully one of you technical guys assisted me to do everything whilst i was online so now all is sorted
I've been waiting for almost a week for my website to be activated. I don't know when it will be activated or if I've done something wrong. There's no clear communication on how long it takes for the website to start functioning.
Didnt bother to response to emails, my service was turned offline, wouldn't assist with resolution. Really, there are plenty of hosts, flabbergasted you get this kind of service in such a competitive market.
Graham M.
Thank you for your review!
We are sorry that you feel our support was not cooperative, stating that we "wouldn't assist with resolution" is completely unfair and here is why:
It's important to note that your server was not offlined for no reason, your server was suspended for violating our Acceptable Use Policy where a complaint was lodged via our abuse center pending your response. Upon replying to the complaint, you failed to remain patient in awaiting a response from our staff to resolve the matter.
Your ticket was automatically closed after you submitted a cancellation for the suspended server.
We always try our utmost best to maintain exceptional after-sales customer service, thus we implore you to initiate a chat with any of our 24/7 Live Chat agents in the future for immediate assistance.
Very easy to create a remote desktop setup on your local PC or Mobile device, unlike the free options from AWS and Oricle. Best price i have seen thus far for a VPS with great specs. Realy worthwhile. Thanks and Much appreciated.
Abdullah H.,
We greatly appreciate your 5-star review and are thrilled to hear that you've had a positive experience with our VPS offerings. We pride ourselves on making the setup process as straightforward as possible, and we're glad to know that you found it easy to create a remote desktop setup on your local PC and mobile device.
We're especially pleased to hear that you find our pricing to be the best you've seen thus far for VPS with the specs we offer. We strive to provide high-quality services at competitive prices, and your feedback reaffirms the value we strive to provide.
Your words of appreciation truly mean a lot to our team. We're committed to continue providing great services to wonderful customers like you.
Thank you again for your support, and please don't hesitate to reach out if you need anything in the future!
Best regards,
Donovan Van Der Merwe
I am really so impressed with Ive cloud!
Being new to the ecommerce industry I was not sure who I should host with. I admittedly made a few mistakes but since migrating to Ive Cloud I can honestly say that I am never leaving!
They are so quick to assist no matter the time of day, regardless of the platform I contact them on. This is very rare for South Africa.
The price I pay vs what I receive is tremendous. You could not find better value for money service anywhere, not even internationally!
Thank you Ive Cloud for putting my faith back into locally backed business!
Matthew W. Thank you for the review, we always encourage our customers to help us improve our imperfections.
IVE Cloud has been very professional and friendly in their supportive messages.
Their reseller Cpanel package is also top notch. Best decision made for my business to grow. I look forward to growing alongside them.
From the beginning they were very helpful and assistant. When a ticket is lodged they replied within the day.
Megan S. Thank you for the review, we always encourage our customers to help us improve our imperfections.
I ordered 3 windows vps servers from IVE Cloud and as they promised, my servers where setup instantly (Under a minute).
An email was sent to my registered email address with all information to access my server.
Truly good value for money.
+Recommend
Lucy D. Thank you for the review, we always encourage our customers to help us improve our imperfections.
I signed up to one of IVE Cloud plans and would like to thank Eugene Viljoen at the customer services division. Besides his efficiency and patients during the whole process, he took the time to offer suggestions around my inquiries with a friendly and helpful attitude. Thank you so much for successfully setting up the emails. What a stress-free experience. Truly outstanding customer service! I most definitely recommend IVE Cloud for new customers. I know other customer services can learn from you.
Suretha W. Thank you for the review, we always encourage our customers to help us improve our imperfections.
Very easy to buy and, I still have buy their hosting once that is done, I will review them for full package.
I've always had a positive experience in dealing with IVECloud support. Superfast response and extremely knowledgeable staff, they always assist me solve my problems be it related to their services or not.
IVECloud is most certainly the best hosting company I found this far to host my websites. A++ for their support team!
Samuel a. Thank you for the review, we always encourage our customers to help us improve our imperfections.
Theo Goosen from IVECloud truly excels in providing technical support. He is professional, friendly, and extremely patient.
I moved my south african hosting from 1-grid.com to ivecloud.co.za due to lack of support provided. Theo not only helped me setup my websites again but he migrated every website i have. (20 sites in total!)
If you looking for a good team that actually helps you, try IVECloud.
Liam S. Thank you for the review, we always encourage our customers to help us improve our imperfections.
From my first contact, to my relentless bombardment of questions they have been polite, efficient and supportive.
They have welcomed me and made me feel like part of the family.
They earn all the brownie points in my books. I highly recommend them.
I am excited on expanding and growing within the IVEcloud family.
Great work guys - keep it up!
Kim R. Thank you for the review, we always encourage our customers to help us improve our imperfections.
I had a couple of issues on my virtual machine but the team quickly and very efficiently solved all of them in a very short time. They were professional, eloquent and very resourceful. It was a pleasure to see my needs being tended to in such a rare display well oiled team work. I am highly impressed and look forward to enjoying my time with you.
Steve H. Thank you for the review, we always encourage our customers to help us improve our imperfections.
These guys are truly amazing, I ordered a Reseller Web hosting Package from them last week with no clue of how to setup the system for even how web hosting actually works!
With huge amounts of patients, the live chat support staff assisted me to understand how web hosting works, they have given me recommendations on which themes are the best and how to get my first sale!
Ivecloud is truly without a doughty the best hosting company I have seen around.
I will recommend their services to anyone whom is looking for an honest, affordable, and extremely helpful provider!
Ian O. Thank you for the review, we always encourage our customers to help us improve our imperfections.
IVECloud has been our provider since the start of their business. We never looked back since. There pricing is excellent and they always provide great service.
Donovan takes pride in his work and always go the extra mile.
IVECloud is highly recommended and I am looking forward to a continued happy working relationship with IVE Cloud
Venessa B. Thank you for the review, we always encourage our customers to help us improve our imperfections.
The ivecloud renewal process is well designed. The email reminder was well-written, in such a way that you know it's not spam, with options for one-click login. They don't try to sell you anything extra, just give you options to renew the service and move on with your life. Love the simplicity!
David L. Thank you for the review, we always encourage our customers to help us improve our imperfections.
Easiest set up by far, Prices are also really cheap.
I have not been a long time user to fully judge the experience but so far I have not had any issues.
The live chat at IVECloud is (in contrast to many other competitors) a valid choice when you seek support.
The people there get you an answer in a glimpse. As an technician I always have to struggle with first level supporters that do not know the working of their own system and cannot give you a detailed description when you ask more specific questions. Here, every answer is specific and with a detailed explanation about why it is as it is.
Also, the pricing is top and they do custom OS installs if you ask them.
I think the other reviews about the support not responding might have written to the wrong email address or something like that. Never had issues there. Write a friendly reminder to the guys from the chat and they will surely help you out.:-)
Max H. Thank you for the review, we always encourage our customers to help us improve our imperfections.
I logged a call and had to escalate two times days later to get a response. Must admit, when I eventually got an answer, it was technically sound and on point.
Jaco,
We wanted to extend our gratitude for taking the time to provide us with your review. Your feedback is incredibly valuable to us, and we appreciate your honesty.
We completely understand your concerns and want to assure you that we are dedicated to enhancing our customer service experience. While we regret that your support ticket was not addressed as promptly as we would have liked, we take full responsibility and are committed to improving in the future.
We value transparency and appreciate clients who provide honest and accurate feedback, as it helps us identify areas where we can improve our services.
Thank you again for sharing your thoughts with us, and please do not hesitate to reach out to us if you have any further comments or suggestions.
Best regards,
Donovan Van Der Merwe
Overview
IVECloud has a rating of 4.8 stars from 69 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with IVECloud most frequently mention support team, best price and live chat. IVECloud ranks 39th among Web Hosting sites.
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- Sandton, Guateng, South Africa
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Business History
All our products come with 24/7 premium support backed by our award-winning technical support team.
We offer VPS Servers is the following locations worldwide:
Johannesburg, South Africa
Cape Town, South Africa
São Paulo, Brazil
Frankfurt, Germany
Chicago, United States
Los Angeles, United States
London, United Kingdom
Company Representative
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Sivuyile M.,
Per our telephone conversation regarding this matter. The issue you encountered was due to a navigational challenge on the platform, which made it difficult for you to view the status of your hosting service.
Please rest assured that your website has been active since day one of your order. The issue was not due to any error on our part, but rather a misunderstanding on where to locate and view your active services.
To prevent any confusion in the future, I'd like to direct you to the specific section on our platform where you can view the status of your services. [https://ozone.ivecloud.co.za/clientarea.php?action=services]
If you have any further questions or need additional guidance navigating our platform, please do not hesitate to reach out. We're here to help ensure you have a smooth experience.
Thank you again for your patience and understanding in this matter. We look forward to continuing to serve you.
Best regards,
Donovan Van Der Merwe