Hi Adam V.
Thank you for your question, here at IVECloud we offer around the clock 24/7 technical assistance.
We have three methods in which our customers can get a hold of our technical support department.
1st - Telephonic support, our telephone lines are open from 8:00 - 17:00 GMT +2
2nd - Live Chat Support, If you need support but don't want to hold for a consultant, then our live chat is the ideal choice for you. We offer 24 hours live chat technical support to assist with any inquiry.
3rd - Email Ticket support, this open is the more detailed method where our customers can submit screenshot errors related to their service for prompted technical support.
As you can see, we have made provision to ensure we always have someone around to solve those frustrating problems around the clock.