I logged a call and had to escalate two times days later to get a response. Must admit, when I eventually got an answer, it was technically sound and on point.
We wanted to extend our gratitude for taking the time to provide us with your review. Your feedback is incredibly valuable to us, and we appreciate your honesty.
We completely understand your concerns and want to assure you that we are dedicated to enhancing our customer service experience. While we regret that your support ticket was not addressed as promptly as we would have liked, we take full responsibility and are committed to improving in the future.
We value transparency and appreciate clients who provide honest and accurate feedback, as it helps us identify areas where we can improve our services.
Thank you again for sharing your thoughts with us, and please do not hesitate to reach out to us if you have any further comments or suggestions.
Jaco,
We wanted to extend our gratitude for taking the time to provide us with your review. Your feedback is incredibly valuable to us, and we appreciate your honesty.
We completely understand your concerns and want to assure you that we are dedicated to enhancing our customer service experience. While we regret that your support ticket was not addressed as promptly as we would have liked, we take full responsibility and are committed to improving in the future.
We value transparency and appreciate clients who provide honest and accurate feedback, as it helps us identify areas where we can improve our services.
Thank you again for sharing your thoughts with us, and please do not hesitate to reach out to us if you have any further comments or suggestions.
Best regards,
Donovan Van Der Merwe