iTech Deals has a rating of 2.8 stars from 803 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with iTech Deals most frequently mention credit card, tracking number and return policy. iTech Deals ranks 21st among Electronics sites.
I placed an order on 1/29/18 for 2 items. Package did not ship until 2/4/18. Received tracking # and tracked package to Georgia where it stopped for several days. I contacted ITechdeals and received a very quick reply. Package arrived 2/17/18.
I had ordered product that never arrived, I had given it a few weeks due to weather conditions in parts of the country. I ended up emailing ITechdeals letting them know I hadn't gotten it yet and if they could check into it. Susan got back with me, she reordered it and I got it within a few days after she emailed me. Thank you Susan and thank you ItechDeal for having great Customer Service.
Susan was the best order management rep. She remained in close contact with me. I always could rely on her reply!
I accidentally listed the wrong address for my order to be shipped - my fault!
However... it was such a pleasure and so easy when I contacted customer support and she fixed my problem immediately!
I love this site and order from them on a regular basis.
Great products and wonderful customer service.
ITechDeals was so easy to communicate with. Great customer service. Would do business with them again.
Shipping was a bit slow but that was exasperated by the USPS marking it as 'Out for Delivery' but instead sending it back to the central distribution center almost 300 miles away. The order finally showed up a week later. Jessica in the customer support hung in there with me via email all the way.
After I got the Magellan gps I liked all the features on it but the volume was to low for me to hear well. They worked with me and took it back and gave me my money back. Very easy people to work with. Than You
Everything I have ordered from iTech have been terrific. Great value and quick response from customer service.
I've ordered from iTechDeals in the past and my transactions have been excellent. The shipping of my most recent order was delayed for whatever reason, but when I contacted Customer Service, I got a response from Susan who followed up on the order to make sure it was completed/shipped to my satisfaction. I received the order and am very satisfied with it as well as the Customer Service. Thanks Susan.
I seem to be buying something online almost daily, and am often disappointed by products that are not as advertised. These guys seem to only have quality products, and their customer service responds lightning fast even on weekends.
Awesome company! I would buy from again! Great customer service too! Thank you so much for all your help. You guys are great!
Susan was very professional and worked very hard to resolve my issue. Great customer service and great products too!
I wanted these products and it arrived really quick however it only comes in the Older outlet version meaning if you have a double outlet in one unit - it does not work. Good company to work with though
I needed to return a product because it was the wrong size for my application. The company responded quickly with return instructions and the purchase price and return postage were refunded without delay. Nice servicethanks!
ITech was great to work with on a return issue I had. Hats off to Jessica in customer care. Will definitely order from iTechdeals again.
It turns out that we purchased a different product and had to return the item. The staff are extremely helpful and the refund was processed without delay. We will definitely buy again from iTechDeals and highly recommend them to others!
Bought a product from this company, but it was damaged during shipping. Contacted customer service and spoke to Stacey and she had a replacement shipped the next day. Very easy to work with and responded quickly to my inquiries. Will be buying more products in the future especially knowing that iTech Deals backs their products. Thank you!
Incorrect address was placed at time of order and had to contact iTech to correct the address. Customer service got back in a matter of hours and did the correction. Order was received 3 days later. Order was for a surprise box of electronics for 19.99 and items were definitely worth the money. Will continue to be a customer.
Answer: They are 100% genuine and authentic
Answer: I ordered a Refurbished Macbook Pro from these guys, I understand refurbished it would come with a few scratches etc. But what I got was a dented seriously scratched up and bent up Macbook Pro. It did not turn on so I did not even bother to charge it, when I contacted them and sent photos to get a return label and refund, they said the would have to speak to a supervisor. I opened a case with PayPal so they can help. I already know they're gonna delay. They do not send you advertised item and they are not wit to help you when you realize what kind of store they are. STAY AWAY BUY ELSEWHERE.
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