iTech Deals Reviews Summary
iTech Deals has a rating of 2.8 stars from 803 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with iTech Deals most frequently mention credit card, tracking number and return policy. iTech Deals ranks 21st among Electronics sites.
At first I did not received confirmation for my order but support was excellent. I just received my order.
I had received an item that was damaged in shipping but customer service took care of everything and refunded promptly
I am displeased that no where on the site does it say that the item is 7 years old. Refurbished, yes.
The mac air that they sold me is a 2011 build. The one I am typing on is a 2014 build.
I would have never bought it if I knew it was that old.
Severely disappointed.
WILL NOT RECOMMEND OR BUYING FROM EVER AGAIN.
I was missing 4 orders and Jessica stayed on top of it until my boxes made it home. As I told her it must have went across country to get here. LOL! I got top notch customer service. Could not ask for anything better.
Thanks Jessica!
Roselyn
Bought airpod covers and item did not arrive, however, emailed customer service support and were quick to respond and send me another one. Jennifer assisted me and she was professional, courteous and prompt. Would definitely go back again and highly recommend to others!
I had an issue and they promptly helped me out. I buy often in the site and it is for a good reason.
Very good deal on airpods earpiece thingys, great customer service helped me out, i didn't get tracking number but order arrived soon after
I experienced great customer service from Jessica. The product I ordered was low cost and defective. She treated me as if I was the most important customer she has served. Refunded my money with a smile and invited me to give their products another chance. Thank you Jessica and iTechDeals.
Sincerely,
Jim McCoury
Greenville, NC
I want to thank Jessica and everyone who helped resolve the issue with my missing order. It was handled expeditiously and professionally. I am very happy with the outcome.
I have purchased consumer electronics over the years from itechdeals and been very happy with quality and price. I recently had a problem with one item I bought. I was surprised a how quickly iTechDeals (Jessica in this case) responded. She handled my issue promptly and professionally. I came away with a new respect for this company!
I ordered the mystery box supposedly worth 99 dollars and what I got was complete junk. False advertisement at its best PLEASE stay away from these crooks...
I ordered the surprise box of tech, and they turned around and cancelled the order, and did not even let me know. I only found out about it because I got an email from Paypal letting me know that they had returned my payment. I sent their support department an email to ask why, and got an email from Jessica stating that my order was flagged as possible fraud, so my payment was cancelled, and no product would be shipped. Yet I had received 3 spam emails from them after my order was cancelled. So if they thought I was fraudulent, why did they continue to spam me? Simple answer: they are just using this deal to "harvest" emails. You may get a box of worthless junk, or you may get nothing, like I did, but they are guaranteed to get your valid email address to endlessly spam you and to sell/give to others. I ordered the surprise box of tech just as a test to see if I would want to order anything from iTechDeals in the future. Well, now I know. (Based on what I have read on this site, Jessica spends her off time uploading positive reviews to this website.)
Update: On Friday, July 27, I received an email from Jessica at itechdeals stating: "I will check with my manager and get back to you with an update ASAP.
Kindly bear with us." That was the last that I heard from itechdeals. Today is August 10, two weeks after she said that she said that she would get back to me ASAP. I think itechdeals believes that ASAP stands for As Slowly As Possible.
I ordered a phone charger 8 days ago, just now received confromation on shipping which still hasnt shipped based on tracking info. Pathetic something like that couldnt have been shipped in a couple days. This company needs to get there prioritys together. Wouldnt recommend them.
I have ordered wireless bluetooth.
Jessica is very helpful in ensuring the delivery of Item.
Incidentally that item is defective and she is very much help full is accepting and processing my refund.
Having ordered plastic ear cups for headphones, the delivery they chose was regular postal delivery. The delivery took about 3 weeks, but upon noting the delay, Jessica was very conscientious and customer attentive to offering a replacement in the event of a longer delay.
They provided good customer service.
The customer service from iTechDeals was excellent and expedient with my order I would definitely buy from them again.
I unfortunately could not give them 0 stars. This company has the worst service ever. I have ordered from this scam website three times (I figured they wouldn't be this bad every time) and each purchase has been a nightmare. Two of the purchases took over 3 weeks to deliver. Once I finally check in with customer service, the product is "magically" in the delivery process. I'm not the one running the service and I shouldn't have to follow up after 2 weeks of no notice. The last purchase I made was shipped and being delivered, but after two weeks I got a notice stating there was an inventory error and I couldn't get my purchase and got my money back. Why did I get a tracking number and an email saying it was being shipped? There service is terrible and I would never wish their poor service on anybody. Waste of time.
I was taken care of when a product I had purchased did not work. Jessica was prompt and made a good decision as to what might be wrong with it and she issued a refund when it was determined that it would not work. She is an asset to your organization! Thank you Jessica.
I appreciate the efficient communication and prompt refund of my defective product. My product was defective and had no instruction with it. The company gave me continual efficient communication through the return process and refunded all my money.
Pros:
By far iTechDeals.com has the best deals. If you get a good product, you'll be very lucky and have no complaints. They have great customer service. Thank you for iTechdeals representatives Amy of customer service and Elizabeth Shlomowitz of shipping for the amazing customer support.
Con 1:
Shipping of product takes forever. Their shipping consist of two steps.
1) Shipping from their supplier to iTechdeals [approx. 6-7 business days, not including the day of your purchase]
2) Shipping purchased product to customer depending on shipping method chosen.
For example, if you chose "expedited 2 day shipping" expect your purchase to take 7 days to arrive to their facility and 2 days expedited shipping from their facility to you [9 business days].
If you chose normal free shipping, expect 3 weeks + to receive your item.
Con 2:
I purchased a Macbook Air Early 2015 11inch, although the condition of the laptop came around "grade A" [scale from F- to A+] cosmetically, the internal lithium ion battery was leaking which can destroy the overall laptop. Now generally this would be a deal breaker for me, but iTechdeals was sure to offer me an excellent/functional replacement because I contacted them with 5 days [read their contract/ return policy before buying y'all]. Due to their great customer service and willingness to make sure I am satisfied after the incident, I am willing to purchase more items from them. I think you'll be very satisfied if you set your expectations accordingly after reading their return and shipping policy.
Nonetheless, regardless of hiccups the savings will trump any issues.
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Get incredible daily deals and free shipping on tablets, computers, smartphones, accessories and much more at iTech Deals
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members