ipsy

I received an email from Ipsy sayin I will get free Huda palette if I sign up. I love, love Huda makeup so I signed up just to get it. Confirmation email even said I will received the item together with my glam bag. Too good to be true. It turns out there were only very (very, very, very) limited quantity and I did not get one. The glam bag contents are not the items I want and the makeup are all made in China. I UNSUBSCRIBED immediately. Never again!

I signed up for this bag, but I was not impressed with the products so I cancelled my account before the second month. I received a confirmation that my account was successfully cancelled, but they charged me again the next month! So I had Customer Service cancel the account. Again, I received confirmation that the account was closed and I would not be charged. This process keeps repeating! This is month number 5 of UNAUTHORIZED charges! Taking the complaint to the BBB since apparently IPSY won't honor its own cancellations

So I initially signed up to receive a Glam bag every month, only to find morsels of garbage (a runny hand cream, a pack of greasy face wipes, and tiny tubes of face masks and facial creams that didn't cover my face because of how small they were).
I canceled my membership only to be charged again. So I went on the website to try to speak to someone to get my money back only to be met with a half wit bot that is designed to run someone around in a circle by repeatedly asking for the customers email then sending a verification code then saying the code isn't correct and repeating the process all over again until a customer is left trying to throw their phone out the window. There is no number to call and no agent to get in touch with through the chat so I looked up their customer service number on Google only to find that the number is no longer active. This company is a scam they are a hassle and everyone who has had a bad experience with them needs to shout it from every media platform on the whole wide web ie Facebook Instagram Snapchat Myspace YouTube Twitter etc.
The only way I am going to get my money back is by going directly to my bank and having them stop the charges and have to file a whole claim which will take weeks and they took money from my account when I need my money the most these pieces of sh&- deserve to be in prison for theft on a grand scale!

Ipsy, you've lost me to Birchbox. I wish you well to keep hanging onto those pre-teens you cater to. As a customer for almost a year and half, once in a while you'd get a nice looking bag. I understand they must be cheap in quality to fit them in for under $10 a month, but my god are they horrible and oh, so ugly. No correlation with seasons or trends. I felt like the designers in charge were just throwing crap at a wall and hoping something stuck. I always received a wide variety of makeup and 5 burnt brown lipsticks... which seemed to be the only trend they got right even as a fair skinned person I'm still trying to find someone to give them to. I'm running out of uses for ugly mini-cosmetic bags. :/ Ultimately, the point system lost me. You could only use them when they had product in stock, which I felt was wrong. A customer wants to cash in their points when they want to cash in their points! They shouldn't be punished because the company doesn't supply enough rewards to go around or you're forced to check Ipsy everyday to see if its restocked before everything sells out again by the end of the day. Completely ridiculous. And the social media bombardment... ugh. No Ipsy, I do not want you connected to every aspect of my online life. You may think you are entitled to it by your founder but you are sadly mistaken. Hello Birchbox, more chic boxes and contents, more box options, points are usable whenever, and no social media harassment; in love already.

Wonder why? If you're looking for a go to place to sample make up and whatever else, great. But when you want to stop your subscription make sure you follow the instructions very carefully and check your email. First time I cancelled it kept going because I didn't confirm in an email. Thought the button was sufficient enough. Few years later I decide to give it another shot. Before I kept getting the same crap. Brushes, eyebrow crap (clear), and primers. Well the second time I get my bag which is the simple glam bag then also revived the large one as well as face wipes and lotion. I thought it was a welcome back gift. So the following month happened again. Thought it was just freebies and I never look at my bank statement. Just keep track of the total and if something looks off I start diggin. Well 5+ months this goes on. I'd get 2 plans and then the side junk. Finally realized what was going on an cancelled it all. I try to contact Ipsy but you get a stupid bot. They make sure it's extra hard. I cancelled 7/7/23 I get a charge 8/1 and the bot states I must cancel at least 24 hours before the last day of the month. Then asks if the bot was helpful. Done. Pick and choose your battles. I didn't go any further with it. The $75-$100 wasted ain't much compared to the ones who see this comment and decide to take their business elsewhere. They used to be ok when the money you paid was reasonable for what you got. Until it became the same stuff each and every month, just different name.

I have been receiving Ipsy Glam Bags for several months now and have been completely satisfied. I look forward to trying out new products and it's fun to get that pink package in the mail every month. Along with your subscription comes offers for great savings on beauty products, all at a deeply discounted price. All of the products total far more than the $10 you spend on the bag, usually $40 and up. If a product arrives damaged/broken, simply email customer service and they will send you a replacement product. Recently, I had a face lotion come open in my bag - thankfully it was double bagged - so I emailed Ipsy. They sent me a cleansing face foam that retails for $55! (3lab) It's easy to "earn" points to get free products also. If you are unhappy with the items you are receiving, simply change the information in your profile and Ipsy alters your bag to fit your requirements. Products are full size or slightly smaller. What you won't get is tiny samples like other subscription boxes out there. This is money well spent if you like makeup and hair/skin care products.

Cancel my subscription twice and they kept charging me. They are liars and thieves, Worthless $#*! hole company. Do not sign up with them, they will steal from you.

Your company took $113.00 out of my account when I was told it would be TEN DOLLARS. You caused my account to come up SHORT. Now you have caused me late fees on my other accounts which are taken out the FIRST OF THE MONTH. I am on a FIXED INCOME, SO AFTER I READ TEN DOLLARS A MONTH, THAT AMOUNT COULD FIT INTO MY BUDGET. I WILL NEVER TRUST YOU AGAIN.IF I HAD KNOWN THIS IS HOW IPSY OPERATE THERE IS NO WAY I WOULD HAVE TRUSTED YOUR COMPANY. THANKS #BUT NO THANKS>I NEED AND WANT MY MONEY PUT BACK IN MY ACCOUNT. MILDRED DAVIDSON>*******@gmail. Com

I joined Ipsy awhile ago and I will say my only negative is I have over 50 bags that I might never use (the cute bags all your items are sent in)
First you take a quiz which helps them decide what to send you and I'm not a fan of certain things so I checked those boxes of not interested. At any time I wish to change my mind I can go into my account and update it. I did state I love nail polish and every bag I'm getting nail polish! I get a cute bag with 5 items inside you get at least 2 full size products! The price of $10 is a steal! I've added some of my bags up and they have been over $30. I love that I control what I get I asked for no hair care products (since I'm dealing with some health issues and on strict hair care items from doctors) and they don't send any hair items. I also said I'm into lip gloss/stick and nail polish and my bags include those.
For $10 a custom bag that's easier and cheaper than ordering a meal that mostly the fast food place would mess up! Plus you'll gain 5lbs of fat and guilt lol

Heads Up: Unless you plan to never unsubscribe to Ipsy, do not sign up. I have tried to unsubscribe several times. My problem lay in the fact that, since communicating with Ipsy in June, my email has been disconnected from my account. Yes, I'm receiving my bags, and yes, I'm being billed in a timely fashion; however, when I try to log on to my account with the email that I communicated with customer service with in the summer, it doesn't even let me login. I have attempted to do several things: reset my password (apparently my email no longer exists), contact customer service, and call - the number I found was not valid.

As for the products? I'll be honest, I've been lucky enough to get one nice product out of every other sample. But these samples are not worth 50+ dollars as they advertise. I've never received a MAC, Essie, or any other brand of that caliber. That being said, it's a fun way to experiment without breaking the bank. Just be cautioned that when you're done, it may be hard to end.

IF I COULD GIVE A ZERO, I WOULD! I ordered the products months ago and haven't received anything. I canceled my membership and they still are taking money from my account! I had to involve my bank to get my money back after attempting to communicate with the corporate office which was almost impossible to find. They have no phone number listed so they try to make it very difficult when you have a problem. I am going to report this company to the Better Business Bureau for fraud and all I can say is BEWARE...

I gave it a try for 7 months. Filling out my style quiz I was very specific about what I liked and didn't like. My first month was great! But after that I got a constant supply of glittery, gaudy junk. Blue finger nail polish 2 months?! But In the quiz I stated I don't wear polish. Deep burgundy glitter eye shadow!? In the style quiz I chose "natural" make up style. Gold eyeliner?! Again, not a natural makeup style. In looking at the other products offered each month there were plenty of items that fit the quiz answers I gave. But I didn't receive those samples, only the ones that seemed to be the junky left overs. I subscribe to Walmart, Target, and Allure beauty boxes. I love them all! I have had maybe 4 items over the same time period that haven't worked. The 3 other subscription boxes are far, far superior to Ipsy in quality, variety, and wearability. Cancelling Ipsy is a nightmare. I tried to cancel Ipsy for 3 months with no results. I finally had to have my bank intervene and issue a block on future charges for a year! I completed their online cancellation process 3 times, and emailed them 5 times with no results. The charges kept showing up monthly. My advice is to try one of the other subscription boxes before throwing your money away with Ipsy.

About a year ago I subscribed to Ipsy thinking it would be an exciting present I could treat myself with each month. No. Not the case. Everytme I received an item that was useless to me I reviewed it and said for them to not send me any more skin treatments due to my sensitive skin. Yet, they kept sending me the same type of product in a different brand. Although I understand they can't review EVERY customers reviews, I sent a review every month and nothing changed. I unsubscribed and they KEEP charging me! There is no call center, no way to delete account or billing info, and no way to contact other that through twitter. I have been trying to get them to stop charging my account for 2 months now and they STILL haven't gotten back to me through twitter. PLUS they haven't sent me any glam boxes even though I've been paying for them. WORST SUBSCRIPTION EVER!

I tried to be patient with Ipsy but today I cancelled my subscription! IT IS A WASTE OF $10! Filling out the personalized quiz is a waste of damn time because the bags I received were NEVER personalized! I am an African-American/Dominican woman with BLACK HAIR and I receive light brown and blonde eyebrow pencils! Like wtf?! And the lip colors are never vibrant, matte, or adventurous! Bland, stale colors that you can just gift to your grandmother. WARNING: DO NOT SUBSCRIBE TO IPSY!

They send me an email almost everyday! It is very annoying. I never ever signed up for this and do not want it. Please stop sending me emails 24/7. I can't stand it.