ipsy Questions & Answers

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Here’s what consumers have asked with answers from ipsy staff and previous consumers.

52 questions answered
10% answered in 1 day
Question:

How do i cancel my monthly glam bag?

Answer:

To cancel your subscription, please log in to ipsy.com and click on your profile picture in the upper right corner, then go to the "Subscriptions & Purchases" section to find the cancel button. Youll receive a confirmation via email, so just make sure you're still logged into your account when you open that email and click the link inside to finalize your cancellation. If you have any trouble at all, just email support@ipsy.com and we'd be happy to assist!

By Kaila B., Manager
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Question:

Is the cost of the products worth it?

Answer:

I find that many months will have full sized products, which add up to at least $35-50 worth. I live in the US and it's $10/month including shipping. This also includes 5 products and a cute bag. Before receiving any samples, you'll take a quiz on your makeup style. With taking the quiz, you'll get makeup that you'll likely use and have the option of reviewing each product each month to see if you want to continue the same makeup in the future. I hope this helps Cayenne! :)

By Courtney M.
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Question:

Do you have a customer service number to call?

Answer:

We offer email support (help.ipsy.com), but if you'd prefer to call, you can leave a voicemail at (888) 769-4526 and a representative will call you back as soon as possible!

By Kaila B., Manager
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Question:

I want to cancel ipsy help me

Answer:

I want to cancel ipsy but my password doesnt work.

By Karen T.
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Question:

I want to cancel my glam bag. cant pay for it anymore. please cancel it for me !!

Answer:

I don't want to use glam bag anymore can y'all please cancel it for me please. Thanks

By Laguania H.
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Question:

What brands of makeup do they sell? do they sell lime crime? i am skeptical bc of the ratings. i'm also wondering whether some products are counterfeit.

Answer:

Rosi, I have been a subscriber for several months. They send samples of many different brands but not Lime Crime. Here are some of the brands: City Color, trestique, NYX, Luxie brushes, Pacifica, star looks, Bella Pierre, Dermelect, be a bombshell, dls, hey honey, Marc Anthony, Eva nyc, MOR hand creme, Clarks botanicals, Avance, epice, belif creme, REN creme, and peek, and Trust Fund. During the ten months I have been a subscriber, I have only received a handful of high end makeup samples: the Balm, tarte, and smashbox. Some people love ipsy, but my experience has shown me that a lot of times they send me products that I don't like or ones that don't match my "beauty profile". So I will probably cancel soon. The products are not counterfeit, though. If I were you, I would not subscribe to ipsy. Hope that helps! -Heather

By Heather A.
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Question:

I joined earlier in the week and revc'd an email that i was put onto a wait list. how long will it take until i actually become a member.

Answer:

If you call them on it and object, the waitlist magically disappears.

By Lisa C.
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Question:

So whats the deal? these reviews are all over the place is it worth $10 like it seems or is it something i shouldn't waste my money or time on? i need someone whose realistic and doesn't complain about every little thing to tell me honestly what they think about ipsy,

Answer:

I do think they pay attention to the different profiles, my daughter and I are different and we are getting the things we each like. I think I it's very worth it I love it,

By Laura M.
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Question:

I've tried to cancel my ispy act. 2 month ago and still getting makeup.

Answer:

Just go to your account and remover your card info and that will take you off the list.

By Beverly W.
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Question:

I have been needing a number i could talk to someone

Answer:

Their is no number! And odd that they don't have one.

By Celina B.
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