Ionos

Was going to use ionos for virtual private server.
After making an order of VPS received a confirmation "We will send you the contract confirmation together with our terms and conditions in a separate email shortly." However, 24 hours later and 5 letters to support which was useless, i still couldn't access my VPS because it was logging me out every time, even via following links that support provides in their email. Probably just wants to get rid of you.
It appeared that "shortly" meant 24-48h which never happened.

Awful customer service
Awful cancellation policy
Awful billing procedures

Tip for consumers:
Go somewhere else

Products tried to use:
VPS

I filed a critical review. I received an answer from Corrie IONOS. He told me to reply to the email directly but gave not receive an email. He said'' we'd love to make to make this right for you! '' In August 2022, we chatted with IONUS. We told them to keep the website. They claimed that I did not pay a website hosting for $10.94 which was invoiced so they cancelled the website. I claimed that l never received the email invoice. I had been a good customer for more than 10 years. Now I will have to pay $2,500 to restore the website. If you receive a reply from Corrie stating IONUS wants to make it right, please ignore it because this company is vindictive

I have used 1and 1 for over 6 years. I am now to the point I will only buy domains when they are $0.99 or I will ask someone to shoot me. Do not buy anything that you have to talk to a sales person or is not cast in stone in your account. The accounting department and the management will have a field day with you. You will spend hours to resolve issues like why are you invoicing me for an a domain that you have acknowledged is cancelled. They just don't understand the concept that the customer might know what they are talking about and try to help the customer first to get what they want and not just help themselves to get what they want. 1and1 rank on the bottom of my list to buy from. The $0.99 domains for one year help ease the pain of working with them.

We signed up and created our website for Ionos to host and it kept crashing. We even upgraded (paid more) and it kept crashing. As our customers were complaining non-stop and give US bad reviews on our website. Ionos was too slow to fix the problem and even when we paid more, we were still having problems. Then they assigned us an account manager and it made absolutely no difference as it just meant more "I'm sorry." However, what is worse is the it took to fix the problem. It seems they have to report to "teams" and escalate to "more teams" and escalate to "different teams" to fix the issue which meant the problem wasn't fixed quickly after the fifth time we went through this charade with them, we left them and it was a hassle to get our refund be forewarned.

This place calls you endlessly trying to get you to sign up for their web hosting but make it impossible to cancel the contract on line. They want you to call them, then their 800 number asks you for a phone PIN.
You can try cancelling on line, but you still need to speak to them. The scummiest thing is that they will bill your checking account not as IONOS.com but some gobbledygook alphabet soup company name, so you may miss it if you are checking your bank account statement.

I wouldn't even give them one star if that was an option. Had trouble setting up web page, all it wanted to do was upsell to me - an agent contacted me and said the web space and domain were not connected and would need setting up again - I said okay.- they said everything original was cancelled and new domain and web set up - generating invoices for all these of course - called to cancel new domain and web as they were not connected so thought get them out and start again with someone new to find out that not everything was cancelled from original call. Now having problems cancelling original set-up as outside of 30 days

Appalling service

Do not use - simple

Thought the monthly bill being charged was for a different service. When we realized we were paying for a service we didn't use, I contacted them. It took several calls to get it canceled. One of their reps told me our website would not work without their service which was not true as we didn't even use their service. The charge was for so long Ionos would have had to update our credit card information without our approval. Reimbursed us for 3 months. Will try to get the balance reversed on the credit card.

I got hooked like every other victims for there $1 DOMAIN...and i got debited for the purchase of the domain but when i want to login the website says and i quote "Your password is incorrect'' and when ever i try to reset password "user login details are incorrect" 100% scam don't fall for it

The first thing IONOS requires is for you to check to see if your domain name is available, before you can check out, the domain name is gone and held for ransom. I had the same domain name for 25 years and wanted to port my web hosting to a less expensive alternative. IONOS won't own up to the insecurity of their website, either that or they have an arrangement with Namecheap.com to tip them off of potential victims to hold a domain name for ransom. Very shady and won't own up to what happened. DO NOT USE!

I have never had a website through ionos, and i looked at my card to find a 77$ charge.
Called them up and because i have no account with them they couldn't do anything.
So you will still get scammed from them even if you have never used them.

Based on my experience it seems they intentionally do not warn you when your Cc is going to expire and hope you fail to renew. Then they immediately shut down your domain and force you to buy your domain name back at an exorbitant price. In my opinion this company and it's business practices are nothing but an unethical scam. Customer service is non-existent. They will not take Cc payment over the phone. They forced me to pay the $7 renewal with a WIRE TRANSFER! Really? Then after wiring the money, they still refused to re-activate my account saying they had deleted it due to the ONE DAY PAST DUE of a $7 bill because the date on my Cc had expired! AVOID AT ALL COST!

Bad exprince with this site i buyed a rdp through my card and they charged and not replied from phone and they contact via email telling you to they are resolving then suddenly they delete your account and boom you got scam like me so do it fbr crime report against these scam site he will literly scamming with 100k customers

The reviews looked great! I paid for 12 months and then my headaches began. I set up a site and when I tied to login... the password was not correct. After multiple attempts, I deleted the site and created a new one - same thing. I got on the chat and they changed it to a default one for me. Finally, I'm in! I picked some templates, but the setup did not install any sample content like bluehost did. I messed up the site and then deleted and reinstalled. This time, it showed the site but i could not access it at all. Not even the login screen, it just gave me an error. No problem, i'll connect to chat. Hmmm... chat not available. So i deleted the site to start over only this time after deleteing, it still shows the site with no database. There's no longer a link to create a new site. So... a single non-working site, no customer support... I'm back to searching for other hosting options. Guess I should have looked at the INDEPENDANT 1 star reviews.

Scam & Fraudsters 100 % - Stay Away
I Never received my order - Just got Paid for nothing
They charge you heavily and do not deliver any services and domains as well, also they catch your card details for misuse, so stay away from them..

I received an invoice from Ionos stating that I was going to be charged for a yearly renewal (which I thought I had already cancelled) so I tried to cancel online but I had to call them in order to do so. After cancelling I received a confirmation via email and thought that it was settled but the next day I was still charged for the invoice which put my bank account in the negative so I had to rush to the bank before work to deposit funds. Then I called customer service again and I was told that they would refund the charge but I only received a partial refund so I had to call them a third time. And for some reason I received the rest of my refund in three separate increments.

IONOS advertises a money back guarantee. Don't take out a subscription, you'll never see your money again. They won't send you your money back. This is a criminal enterprise. Angelika

Their extremely weak security allowed a hacker to get into my account, take over my website business domain and delete all the files. Support was sketchy at best.

DO NOT SIGN UP WITH IONOS! Their customer service is next to non-existent and they have a lot of hidden fees. I've been getting charged, FOR ALMOST A YEAR, with fees for services that I don't even use! I've contacted them via emails - but, they DO NOT RESPOND. I've tried to call but no one picks up. Save yourself the hassle! - you're welcome!

This company is absolutely abhorrent. DO NOT HOST YOUR DOMAIN OR E-MAIL THROUGH THEM. They are cheap; but you get what you pay for. You risk E-mails not being received by recipients. Their E-mail domain regularly gets blacklisted. Their customer service will not take responsibility for anything. They take days to respond to inquiries. They also knowingly provide false information just to try to get you to spend more money on their company. If you value your business and your personal domain/E-mail, DO NOT use this company.

The worst hosting company on the face of this planet.

They cancelled my service because I purchased an SSL certificate, then changed my mind and decided I didn't need it. The next day, all of my websites were offline, I'm locked out of my admin account, and my FTP doesn't connect. When I was able to finally get in touch with someone there, I was told my account was suspended because of "suspicious activity", and that I'd need to contact their security team to have my products unlocked again. Tried to contact their security team for days and days, email, follow up calls - all to no avail. Was finally told that my service had been cancelled by the security team, that I needed to seek hosting "elsewhere", and that I had 48 hours to remove my websites and databases from their server. I was given no reason for this eviction, other than my account had "suspicious activity". I've always paid my dues on time, I had quite a lot of services through Ionos, and several websites hosted there.

All I can think of is that they didn't like the fact that I'd made a purchase, then decided I didn't want that $200 service and asked it be removed. That's the only explanation I can come up with, as their security team doesn't respond through phone interactions, the supervisor I spoke with was at a loss and said she had no idea why this happened, other than the security team "made a judgement call." I had to beg them over the phone to ask the security team to let me have access to my account long enough to download my databases. Absolutely humiliating, and from a company I'd paid hundreds of dollars a month to for almost a year - I wish this was an exaggeration, but, unfortunately, it's the worst experience I've ever had with hosting and service in general. I would highly recommend not risking any service with them whatsoever - if they can just do this to someone out of the blue for cancelling a product, what's to stop them from, oh, say, deleting your entire website, or stopping your email service out of the blue.