Annie P.

Their extremely weak security allowed a hacker to get into my account, take over my website business domain and delete all the files. Support was sketchy at best.

They protect scamming freelancers I would never use again after my experience. A 'Top rated' freelancer charged me for $1100 for SEO work which he didn't carry out and after raising a dispute Upwork sided with him because he'd been logging hours in his work diary. They didn't even bother to check for proof that he hadn't carried out the work (which I had lots) or checking our work conservation history which they could have easily seen he was seriously shady including deleting many parts of our conversation to cover his tracks. Apparently, some freelancers have found a way to fake good feedback and jobs and nothing has been done about it. If they don't act now they will quickly lose the reputation they have built up so far.