Intoxalock® Ignition Interlock Device

I had an old DUI ticket (20 years old) in a Pacific Northwest state that put a hold on my license because I didn't finish jumping through hoops. Had to get this thing to get the hold taken off. The state I am in doesn't require it however I don't want another hold. They sent a more expensive version with a camera that cost twice as much to install. I haven't drank alcohol in 10+ years, and about a month into it it said I was in violation 10 (not providing a good sample I think). Said it would lock me out in 4 days. Got it calibrated an in a month and a half it did the same thing! Have to get it calibrated AGAIN! That costs money. I will probably put a battery maintainer on the vehicle and let it serve out its time, it seems to fail on its own to run up costs. Check reviews and get something else, don't get yourself ripped off. And support is a foreigner who can barely speak English.

Worst machine ever! Worst customer service!
They are great UNTIL you sign a lease.
I've counted, 26 times n 20 minutes sitting in my driveway b4 it would accept a sample. RIDICULOUS right? Literally HALF of my drive time going anywhere is blowing into this machine as it wont take a sample. Trying to get help is just as frustrating. They are VERY condescending. Im soo done at this point, im having it taken out and going to a diff company that uses a very simple machine. I have to have machine for 12 mos, im going to lose the 2 months I've already had it by switching but I'd rather have to have it 2 extra mos rather than deal w this company 1 more day! Oh n rep jus kept tellin me id have to pay $250 in fees if i cancel cause i didn't call them to resolve it lol. WOW, I've been tryin to reach them for a month n half n have my own records.

I am completely aware getting 2 DUI's while under age was my fault. My DUI's were now about 8 years ago. In order to ever have a license again i have to have this bull$#*! device in my car for 5 years. I've almost completed 2. I've gone through 4 batteries, 2 alternators, had to get my car towed multiple times. Most of the people on the phone don't know what they're talking about. You're constantly on hold. It seems no one in this situation is on your side. No one wants you to win. No one wants you to have the option of getting a license back to make your life better. Its absolutely terrible. They just want your money and your sanity. In 2 years i've had to put at least 10,000 into this and thats not including the 15,000 i spent on my attorney, classes, and court fees 7 years ago. Lesson learned not to drink and drive A LONG TIME AGO. I just want my life back, this is horribly depressing. I question my existence everyday and i blame intoxalock and the system we live in.

Beware! Once they get you signed up you will be in for a very rough ride. They will charge you for things that you did not agree to. They insisted a device could go in my 2022 car and ruined the battery. They laughed at me when there were problems. AND they "Reported" that I had removed the device-which NEVER happened. They are completely untrustworthy and it's truly unfortunate that they seem to have the corner on the market. AVOID THEM AT ALL COST

My dad voluntarily went on to the toxilock. He became very ill and was on palletive care and was not able to speak or drive I tried to get them out to remove so that I could move his vehicle for ambulance when needed they would not because they needed to speak to him which he could not I get it even though frustrating. Now my dad has passed we sent death certificate but can not schedule a appointment due to they need paperwork from SOS this was voluntarily done no need for paperwork but they should know this. I also have tried their chat to find out how to return equipment so we do not have to pay the 1500. 00 they are seeking but once chat is initiated I get a response of hold on then after 15 min I get I am sorry no agents are available. We are trying to do the right thing here and very little assistance during this difficult time for us... shame on you!

First of all, I don't think intoxalocka cares what people think how they run their business. Where does the $80 fine go to that Intoxalock lot collect for when a lockout occurs?Do they profit off an imposed fine that doesn't have any ties to the courts. And then on top of that, Intoxalock will have no discussion about a lockout that's reasonable to the average person.

Extremely hard to operate, you will be charged monthly plus calibration fee plus any other fee that comes along. No one will be able to service your car or able to drive your vehicle. The test comes every 5 minutes after you started the car "called" random testing. If you have to drive 30 minutes be ready to blow in the device 5 times. Process you will have to keep your mouth on the device the entire time. You have to blow hard for 5 seconds then exhale for 5 seconds and blow again for 3 seconds without moving your mouth. If you fail, guess what you have to start over. Anyone over the age of 30 will have difficulty completing the task.

This co. Is a total and absolute scam! It keeps draining my car battery which they charge me every time it goes in to lock out even though it is THEIR fault! They are scammers Kimberly is a moron and the co. Should be terminated by the BBB screw you intoxalock you owe me now 2 $140 batteries for my truck!

This company is playing with my life right now as I write. I've had this device over 3 months ago, over what the court ordered. I gave them all the paperwork they wanted from the NJMVC and they said they never received it all the time.
They keep charging me $53 every biweekly.
I'll be losing my job at the end of this month because of this company.
My landlord already kicked me out because of my DUI.
There is nothing else to do but to leave this world.
I don't know what to do.
I tried hospice, but you need to be terminally ill.
When I die, let it be known that this company and the state of NJ are the one's who helped.
I'm done

When I first got my device installed, I was told that installation would be $150, and that I would be given a credit of $50, making the total $100. When I arrived at the place that installed it, they told me $200.00, and the person that I spoke to on the phone had no authorization to credit me anything. Now that it's time for me to remove it, I keep getting different answers of who I need to speak to to get it removed. In the mean time, I still need to make my payments if I want to keep driving my car. Crooks!

This company is all about taking your money. My device was faulty, kept giving a failed reading and they never offered to pay back the money I had to pay to get it out of lock-out. All they do is charge, charge, charge, fees, fees, fees. This company needs to go out of business.

Don't believe a damn thing they tell you. The final day of my 6 mo term they claimed I had failed a test after not having 1 fail for the hole 6 mo and they tell me it was a moving violation fail when my vehicle wasn't even running and after sending me an email 4 days prior stating I was free to get it removed but waiting for dol to receive data and sign certificate. My vehicle wasn't running at all at the time of the. 041 fail. I'm fact it hadn't all day and violation was at 938 pm. Isn't the point of having this to test ur sobriety before driving. Now they claiming I need it for another 5 months. Crooks. And with covid season going on of course they love being able to hang up on you and hide behind a phone.

Would not recommend. Intoxalock is a misleading company. On multiple occasions, I called to have help with my vehicle's device and was given varying information about resetting my vehicle and the included fees. I had to have my car towed 3 times because of this device draining my vehicle. During this COVID-19 pandemic a nationwide, multi-million dollar company continued with the fees showing no remorse for a loyal customer. Terrible.

Their app said to unplug on cold nights and bring the device inside. It was -20, so I did. The next morning I had a lockout in 3 days. Called customer service they said they would take off the 75 lockout charge after. Ther are notes on your account, spoke with a mangaer. So, I paid. Then called back. No notes, was told to call back in 24 hrs... not to mention the 75 I paid the service center when I was told a recalibration would be $20...
Don't use this company!

All my issues are that their $#*!ty equipment drains batteries like a vampire. Never blew a violation. My battery died. I put in the service notification, replaced my battery. No violation, but these people still reported me as a violation because my battery died. State decided to cancel my license... because their equipment killed my battery. Contacted Intoxalock " customer service ". They agreed I had no violation. They would take care of it next business day. No response back 3 days later. Called a Judy today. She read me an email from the dmv. I asked for a copy of that email. Old Judy told by her higher ups not to forward that important information to me. Just for fun, when I asked why they hadn't contacted me with new information, it was because they figured I'd cal them back

Not only is this device a major distraction and driving hazard going off all the time while driving, this morning my car won't start even after passing due to a recall. This has caused me to be late for work due to the Intoxalock customer service rep saying there was nothing she could do for me until my service center opened. My license is active as of today, I had previously tried calling to get this device uninstalled and was told to call back once my license was active. For how expensive this device is I shouldn't have to deal with recall messages and being told the device would need to be replaced in my car. This is supposed to be a device to get people back on the right foot not set them back. I'll make sure to continue to share my story to anyone that asks my opinion of this. Super upsetting!

Choose a different company than intoxalock. They entered the wrong vehicle info causing problems with the vehicle and then had to pay another $100 for their mistake. Now, they say I owe them for other devices and keep trying to charge me for past due account. You CANNOT get any customer service for help. So when they refuse to answer emails and texts and put you on hold for hours until you hang up, they charge you more. Reporting them to the Better Business Bureau. #uck you intoxalock. I hope you get sued and shut down. I cannot believe the lack of customer service and the scandalous way you charge for nothing. You won't get any money from me. Eat a bag of ducks.

I have Intoxalock and have a monthly 'data processing fee' of $3.25. Not sure why this isn't included in the total amount they steal from me every month. I called billing and the only explanation they could give me was that 'that's the fee we charge for processing the data.' Ooooohhhhhhh that clears it up. This company is littered with knuckle draggers.

Do not use this business if you need an interlock system in your car, EVER. It's impossible to reach anyone who can actually help you. I've gotten at least FIFTEEN lock outs in 9 months because the device randomly loses connection to gps. All of my lock outs were not my fault and I've had to get it serviced time and time again. It's a hassle and expensive. I requested a new device three times and they won't send it, they say they are going to but don't. I also got into a car accident (someone rear ended me) and I can't get my car fixed until it's out because they won't work with me. They're a bunch of low life people trying to scam you for money. They don't actually care about you or your car or your time or anything of the sort. DO NOT USE INTOXALOCK