When I first got my device installed, I was told that installation would be $150, and that I would be given a credit of $50, making the total $100. When I arrived at the place that installed it, they told me $200.00, and the person that I spoke to on the phone had no authorization to credit me anything. Now that it's time for me to remove it, I keep getting different answers of who I need to speak to to get it removed. In the mean time, I still need to make my payments if I want to keep driving my car. Crooks!