Intoxalock® Ignition Interlock Device

Intoxalock, youre toxic. Try answering a phone and stop with the tech support from india. The minute im able to have this piece of $#*! removed for a better system from a different company the better. If you have mobile service come over here and get it out now so i can arrange for a better system to be installed...

Horrible customer service. Can never get transferred to a supervisor. Been sending paperwork to them through fax and email for 4 and a half months multiple times a day that they still dont recieve for some reason. Drains battery and alternator constantly then charges for lockout. Brand new battery and alternator twice for both within a year. I also called to let them know my vehicle would be worked on and they didnt put it in the notes so I had to pay lockout again.

I had a very unique circumstance that anyone with a conscience would forgive. My truck was struck by lightning and even though it was listed as in maintenance it was non running and I missed a calibration period because there was no way to get it calibrated. They insisted that it was a good charge of $40 for missing a calibration. Even though I had no way to do it. The manager was quite rude when I suggested they do the right thing and take the charge off. He insisted that the right thing was to somehow magically get the calibration done, since it was a state requirement even though there was no physical way I could do it. These people suck, stay away

Device drained my battery to the point that the device wouldn't even let me blow into.

FYI, I drive a manual car and could easily push start it. But not with this stupid thing.

Every call I've tried to make the people have no idea what they are talking about. They're all $10/hr call center employees that are not even familiar with the device, or automobiles as a whole.

I wish I would have read the reviews, steer clear of this company at all costs.

Intoxalock has horrible customer service only good at getting your money but not after that several hidden costs and fees along with not honoring instal rebate. This company is greedy and shady do not recomend and afraid other options might not be better.

Yeah I am so frustrated. They were suppose to send paperwork to TBS for removal. Took them 3 months and several calls. I had to make call to TBS to get removal initiated and they never emailed or sent me paperwork it was done and good. I ended up paying for three more months.

I had the worst experience today I didn't even do anything and my blower started giving me weird codes and then left work and my car won't start it took me over an hour to get ahold of someone on Intoxalock and she told me to take off the negative part of my battery wait a min and then it should restart it ended up killing my battery and now I'm currently stranded in a bad part of Denver and was unable to pick up my kids from daycare thank god one of my friends was able to get them and now I'm waiting for aaa and then call Intoxalock back to get my blower to work. Now i have no way to get home and it's getting dark. This is bull$#*!.

This company sounds great and is great when they first want your business and sign you up as a customer, but once they have you it's all DOWN hill from there. So before I start please beware, if you have another option please take it. I've been trying to get in touch with Intoxalock for 5 days now with an issue. Each day I have spent about 2 hours on the phone sacrificing my own lunch time and family time. Every time I have called I have been put through the wringer. In total I have probably spoken to 50 costumer service representatives, of which none were able to help me or the least transfer me to a manager or someone with more knowledge. A manager that can help you is none existent. It's very frustrating as you are trying to do the right thing and no-one is there to help you as they advertise to be.

I don't use intoxalock, but my brother does. This company is an absolute scam. It takes hours to get a customer service rep to even answer the phone, and when they do finally answer, if they actually address a situation, whatever resolution is promised never happens. And since you can never talk to the same representative, the next rep denies that the previous resolution ever even happened. Clearly, they don't do email so that they can't ever be held accountable. Their business model is clearly this-- rack up as many charges as possible thru lockouts of any sort they can orchestrate, including false alcohol readings, so that they can extend the requirement for an interlock device, and lie, lie, lie, deflect, deflect, deflect. Law enforcement should investigate, likely under RICO statutes covering organized crime.

Worst company In the world! Serious scam with different charges. Bad customer service experience, I will urge everyone not to patronize this company for your own good. They are scam. I do not recommend. If you have any other option, pls stick to that, by the way their idea of "Roadside Assistance " is telling you to pay for a tow and pay any charges from a service center and telling you to trust them to reimburse you for the charges. I warned you, kindly please don't have any business with this company called intoxalock. They are total scammed.

This is a joke and a big money gimmick! Customer service and supervisors aren't helpful - the ONLY thing you can guarentee with them is they will bill your credit card regularly for anything & everything, but other than that good luck getting any issues fixed! Make sure you do research in the installing company first - if it's not installed correctly - it will cause damages to your vehicle. They will say they will pay to fix - ha good luck with getting any money from they! Do NOT recommend this device. Use a different device - do your research first!

Do not use Intoxalock as your interlock system. The system itself is horrible you can't use germ x or even drink energy drinks (which the energy drinks is expected since most of them have sugar alcohol) but I used germ x after shopping for groceries and it locked me out and I was unable to start my vehicle. The only way to try and fix it is calling customer service which I had to wait Ofer a hour for someone to answer (many other people had the same issue) and also they charge you a 75$ fee "plus tax" to have it reset. Also for only 6 months of use they charge you almost 800$ which is higher than most places.

My son has had innumerable problems with Intoxalock. He has done everything he is supposed to do and has been eligible to get it removed for months, but they continuously impose random charges and lockouts. He has tried repeatedly to contact customer service, but every agent he talks to either barely speaks English or states that they've resolved the issue, and it happens again the next month. This company is horrible.

I had my Intoxalock removed two days ago and closed my account. And today they charged me $63.29. When I called I was told to call back later and hung up on. I called three more times and not one person could explain the charges. I am appalled.

They will charge your account for wrongful chargers and put you through hell to try to get a refund. You will have to call every day for a month straight to get a refund they keep telling you is being processed. They charge your card on file hoping you won't notice then transfer your calls endlessly, making you re explain your situation to each new person you speak to. They REFUSE to transfer you to a supervisor even though they are the only ones who can actually do anything to help. And even then it's a 1 in 50 chance that a supervisor will actually do what they said they would do. This company is filled the worst people alive.

Device drained my battery. Couldn't be recalibrated, they charged me for new device and shipping even tough thier product failed. If you have problems please report to your state DMV. These companies need to be held accountable for thier faulty products and terrible service.