Intoxalock® Ignition Interlock DeviceReviews 510

I tried sending this via email to intoxalock, but it failed to send because their inbox is full. Pretty good indicator for how poor their customer service is.

After reading the reviews on yelp, I now understand what is going on. You want me to jump through hoops so you can keep charging my credit card. As instructed, I returned my portable device to the service center back in April. I also sent the order for removal from the judge, and I'm still getting charged. The next time my credit card is charged I will file a dispute with my bank for fraud. You will not receive another dime from me. The customer service reps are the rudest people I've ever talked to and are of no help. I have fulfilled my obligation to the state, I don't need your permission to return my portable device. I won't ever need your services again, but if anyone I know does, I will make sure they steer clear of intoxalock.

Their only goal is to see how much money they can get out of your bank account each month! They are worse than preachers, politicians or used car salesman! FO!

This device will fail you even though you don't drink any alcohol. I've went into a store to use the restroom to come out and have a failure then a few minutes later it passes me. Leaving a job site it failed me 3 times and locked me out for 15 minutes then on the next try it passed and was fine the rest of the day. Customer service is worthless. They read from a script and blame the problem on me for perfume, mouthwash, or hand sanitizer. I hadn't used any of these things.

100% scam, do not get involved with this company. For 2 months I've had a device form them. 1st time they installed the wrong device and reported to the wrong state. That took a month to resolve. They pretended to fix the problem, changed the device (I paid for this with a promise they would send a check that was never sent) now they are not reporting to my home state. So for 2 months I've had and paid for a device I can not use, I would be 1/6 of the way through with this device, but now I still have my full time remaining because of these scammers.

There's a reason why they only have a one-star review they have the worst customer service. They have a system that will drain your battery and they call that a violation because they think you're tampering with it b*******. I was supposed to have it removed 11/24/2022 they supposedly sent my compliance review to the state. They told me the state denied me for absolutely no reason. I have been working very closely with the state. The state never received my compliance review from intoxalock. Intoxalock refused to send it. Intoxalock is holding my perfect record hostage. Intoxalock is making their own rules that have nothing to do with the monitoring authority. The monitoring authority are asking me to have intoxalock send the compliance review. I,the customer and the state are requesting them to send my compliance review they still refuse. They are lying they are cheating company because they don't want to lose revenue. I am hiring a lawyer to get them to do what they are legally required to do which is report to the monitoring authority. I have never been so disrespected by any company in my life.

Worst customer service I have ever had. I returned the device and kept getting billed. Every time I called they asked me for all my information, I could hear them typing and then they said that there system is down. Then hung up on me. I wish I would have read the reviews before committing to it. Completely awful. DON'T use there service.

If I could give it less then one star I would. Ever have someone cuss at you on the phone because they refuse to answer which one of their employers messed up? Call intoxalock. Wanna be charged hundreds of dollars to put the device in, get extensions, and have it removed because you can't afford it anymore? Well intoxalock will gladly charge hundreds more for not being able to afford the extra fees, good luck.

These people promised me in our inititial negotiations and contractual agreement that I would receive a $300 rebate. After I signed up and requested the refund they began to require forms to be completed that I did not have and then did other delaying tactics. They have tried to amend our agreement to it being only a $100 rebate. Also they have had their machine violate me three times that has absolutely nothing to do with the presence of alcohol (only systemic issues of breath readings) such as violations during short trips to the grocery store because the machine arbitrarily decides on a rare "retest" instead of a "restart" notice after the vehicke is shut off and I have exited. They charge $75 dollars each time for that. Fraud. I believe that they believe that they can do this because the state is threatening us with severe criminal penalties if we remove their extortion device from our vehicles.

Horrible do not use! Such a rip off. They charge you $75 for every possible little thing. Had smart start for 2 years and never had this issue!

I've had so many issues with this device since I've had it there customer service is HORRIBLE my device would literally not start once I cite it off I would be stuck for 30 min to an hour now it's giving me violations for no reason supervisors aren't helpful definitely wanna look into a lawsuit

There are plenty of reviews here already explaining how bad of a company this is, So i wont waste any more time on them. I cant believe they can operate like this and not be held liable. Stay away.

First of all, this place has the absolute WORST customer service! The woman are worse then the men that answer, the woman, every single one I've gotten, are $#*!es. No one at this company gives a crsp about how ridiculously expensive it is and they will not work with you or help you if you can't make a payment! And it has caused so much issues with my battery, numerous times I got stuck with dead battery bc it will drain it fast. I could go on and on about all the bad things but the better question would be, what's good about interlock, answer is not a damn thing@ please spend money at another company

They prey upon your situation. Not once did I drink and drive but received 7 or 8 violations. Which cost $105 each once you go to deal with the lock out. They have faulty equipment and is the greatest side hustle I have ever seen. AVOID THEM LIKE THE PLAQUE! They are a blood sucking leach attached to your bank account.

Intoxalock has horrible customer service only good at getting your money but not after that several hidden costs and fees along with not honoring instal rebate. This company is greedy and shady do not recomend and afraid other options might not be better.

The first thing that surprised me about the organization was how archaic the technology is. It looks like something from 1985, but yet it's supposed to be some thing that officially reports to the court. Also, as many have also referenced these people have terrible customer service, and will give you fake violations just to get your money. Trust me. I only went with this place because of a so-called discount I got with my attorney, but I wish to God I would've just pay more money and went with somebody else because this place is awful. Awful awful. Imagine working hard and making sure you do everything right and they still pull you up on fake violations and they say well you have to pay to get it fixed even though it wasn't your fault. You pay insurance as part of your monthly lease but somehow insurance doesn't cover faulty equipment so you have to pay for it all they want is your money they have it set up in their system for the thing to show a violation every other week or so that you can come in and give them extra pay on top of what you're already paying for the device. Do not do not! Do not to go with them unless you like headaches, stress and being ripped off

Intoxalock is a scam they constantly charge you fees and your bill will go up every month due to violation from there piece of $#*! devices draining your battery I went through 3 battery's and 2 alternators never I repeat never use them there customer service is in India after paying 500 a month for 3 months strait I gave it up and parked my car I'll let it sit there $#*! intoxalock never use these ppl they are a scam so your research and find anyone else but them or you will regret it come 2 months in when the issues start

The most predatory, dishonest, fee-ridden company ever!
Don't make a bad situation worse by using Intoxalock.
The representatives lie to you every single time you call them. I had a faulty device installed that was drawing 12x the amount of power than it was supposed to from my car battery. I had to pay to get it towed since it would not respond to a jumpstart. I had to pay the autoshop to fix it. In the whole process, Intoxalock charged me a lockout fee, even though I was not in a lockout -- their faulty device had killed yet another car battery (this was #2 of 4 total, going on 5). Representatives told me over and over again this money would be refunded. It was not. Now I've had my device out for about a month and they're still charging me fees. Apparently, in the fine print of a very long contract, it says you have to cancel roadside assistance separately by email. I was not aware. I was not made aware when I called to cancel my account. Last week I was told by a representative I would be refunded within 72 hours. This has not happened. Today another representative told me the 15th I would be refunded. Knowing they lie, I had her connect me to a manager who told me something completely different. She had to complete extra steps (that the rep was supposed to do, but didn't) to process the refund. Now I'm told it will be there by next week. We will see, but I doubt it.
The devices themselves drain car batteries like crazy (yes, even if you put it in "power saver mode"). Since my device was removed, my car still doesn't operate. I jumpstart it at night and it's dead by morning. Now I'll have to pour more money into this car, and meanwhile Intoxalock is still charging me.
The automated customer service menu is its own nightmare, designed to make it impossible to reach a human being if you want to accomplish anything besides learning your account balance or calibration date. It takes on average 20-30 minutes to reach someone every time I call. My auto shop experiences the same frustrating process; they hate dealing with them as much as I do.
I wish I had done more research before choosing them. They've unnecessarily cost me thousands of dollars on top of an already expensive mistake.

This is the SECOND TIME my vehicle has been completely disabled due to nothing I can control! This company has absolutely ZERO remote control of their interlock devices if you run into an issue out of your control... their only answer is "sorry, tow it, maybe we can reimburse you for your $200 tow if you email us your receipt we will "look into it."" okay, and what if I dont have the $200 to tow my vehicle? The company has been paid for their device routinely by me via autopay but you want me to TOW my vehicle because your service providers dont offer service? They try to control you using the words "state mandated."

Once again intoxalock strikes! Locked my son out once again, for no reason at all, and charged him! Crap adds up at almost $200 each time doesn't it?! Getting rich for being CROOKS! So sick to death of this crooked company and the people that own it, run it, and work it! Obviously no education or skills are needed for this job! You just have to know how to steal and be okay with it