Intothedarkroom

I don't know what happened to this company! They were extremely helpful and responsive a couple of years ago when I first started using them for design, implementation, and hosting. Then if a part of my site would stop working or need attention, and support would take a few days to get back to me. Then a few weeks to get back to me for the next problem. Now it takes MONTHS for support to address tickets. It took IntoTheDarkroom over two months to implement a new SSL certificate on my site (something I would have thought was an easy process), and they required me to do about half the technical work myself. They've completely ceased contact and my ticket remains open for several other issues I'm having, one of which is the (pretty major!) problem of my contact inquiry form not working. I'm sorry to have to leave because they have competitive pricing and I like their site designs a lot, but the problems they seem to be struggling with in regards to technical support and customer service are disastrous. I cannot recommend them, at all!

Obnoxiously expensive. Terrible customer service... and IMPOSSIBLE to work with. Honestly, I can not STAND this program. I'd rather not have a website than use intothedarkroom.

ITDR continually charges me for bandwidth upgrades, then THE OWNER had the nerve to personally insult my intelligence for calling him out on this.

I'm paying $29/month for their 'silver 1GB' service, and have been a loyal customer for 5+ years, only to find out that they're not charging $29 for their 'gold, 5GB' service but DONT HAVE THE PROFESSIONALISM to upgrade their existing customers accounts accordingly Instead, they charge you a HIGHER rate for LESS service. As a business owner, I dont have time to check to see if my hosting company is OVERCHARGING me for their services. Apparently you can't trust these guys to be an HONEST BUSINESS>

ITDR hasn't updated their templates in YEARS, and it really shows. I was extremely surprised to find out that they've rebranded as yet another company trying to sell wedding photographers on marketing workshops, yet these guys are neither wedding photographers nor marketing specialists. I was forced to go with a different webhost and template designer because they've abandoned designing modern templates and have relegated themselves to merely collecting 'rent' on outdated designs.

Most sites are now using fullpage content blocks, horizontally sliding content and a host of other attractive, modern features. ITDR continues to use the same old single page gallery design, and is great if you want your WEBSITE TO LOOK LIKE IT'S 10 YEARS OLD, but not so great if you actually care about staying relevant.

They also sell you on a subscription plan that is an absolute joke in terms of alotted bandwidth, then continually AUTOMATICALLY UPGRADE YOU multiple times a month, throughout the year, to the tune of. 50cents each time. They send you flattering emails that claim your business is getting HEAVY TRAFFIC, and needed MORE BANDWIDTH, but when you look at your GOOGLE ANALTYICS, it TELLS A VERY DIFFERENT STORY. They then get extremely RUDE and PERSONALLY INSULTING when you call them on this SHADY BUSINESS PRACTICE of selling insufficient hosting packages that FORCE YOU to upgrade.

Repeated. 50 cent increases to your account over the course of the year ADDS UP, especially when you consider they're doing this to hundreds if not thousands of customers---$$$$$$ for them.

STOP selling people on insufficient hosting packages ITDR, and give people a package that meets their needs from the beginning.

I've experienced good customer service from this company in the past, but when I called them out for claiming my site (which only received 35 visitors last month) was something receiving heavy traffic and needed a BANDWIDTH UPGRADE, the OWNER of the company COMPLETELY LOST ALL PROFESSIONALISM and started LASHING INTO ME.

This is NOT how you run a business.

Dont work with this company. Even if the software ro build is not bad (maybe too simple payouts)
Its almost impossible to put ypur site online if you are not an expert.
The customer service is a joke
They sometimes answer after 2 or 3 days, sometimes they just dont answer.
They dont understand the custpmer support in this kind of bussiness is essential
I spend a week building my site and im waiting so the c. Support help me to put it online.
There is a lot of companies more serious to work with
Absolutely frustrating experience
Never again

Customer Service is really bad and very frustrating. Also - beware of building your site in the temporary mode. I thought everything was offline - but all my temp pages came up in the google search engine and intothedarkroom said there was nothing they could do about it. It's inexpensive, but you will pay for it with slow and unhelpful support.

Took out the free 3 day trial, ended up that was a bad wknd for me to try and have a look at it (was very busy). Tried to cancel it, didn't know how. Emailed them, waited days on the emailing me back. They took the first payment £19. From my account on day as soon as the trial had ended. Contacted them regarding a refund. Customer service a nightmare. You think you are speaking to one person, you email them back and a different person returns your email, asking what the issue is and why you are emailing them. Worst experience ever with any online company. This went on for 3 months, and I was still trying to actually sign up with them during this time. No one takes control of your query and sees it through to the end. It's like they are playing office ping pong with your emails. It's so bad, it's almost funny. I again would like to say something nice about this company, but honestly, stay clear.

This company has the worst customer service ever. Stay away from this company unless you are ok being frustrated. I signed up with them and the first product that I downloaded was the vend photocart. Because they have no customer service number. I basically tried to go on YouTube look at videos and figure out how to set things up on my own. When I started having difficulty setting up customer payments. I contacted them through support. They were HORRIBLE with response time. This issue went on for 3 days. During those 3 days I could not access my photocart. They finally messaged me back, told me to go back into my account and try it again. I logged back in only to find out that I lost all of my information -images etc... I have been trying to get them to help me understand what's going on and to help me get all of my information back. I am a boudoir photographer and I am very careful with my customer images. I am so worried about the lost images. So far I still haven't gotten any response from the company.

Poor customer service! I have to repeat my questions many times for them to answer them. Always giving me the run around with excuses. My site goes down and they stall on getting it back up. Definitely look else where if you plan on getting a website or template.

Customer service sucks and the installation process is a joke. I liked the idea and the look of the blog/portfolio sites but never got pass the installation process. Customer service was a joke too they give you a link and ask if this resolves the problem. I wasted a whole week with my site down and lost customers because of it.

Buyer beware, horrible customer service, instructions that almost work but not quite there. If you like to pull your hair out, be my guest and buy their templates. I regretted it. Really wanted to like this company and say something positive but am struggling to do so.

They have extremely poor customer service and are slow to respond with customer issues. They do not read the tickets and you have to repeat and begin from zero each time they are addressing your ticket. They are not concerned about how much of your time is wasted but more concerned about the numbers, trying to sell more versus addressing pre-existing issues. For a photographer that has spent time perfecting their skill, it is very important to have a good platform to display the images as is without distortion. The product has significant quarks with image rendering and load times - these are both unacceptable for a pro photographer. IT is however their service that stinks reminiscent of bludomain sites.