ITDR continually charges me for bandwidth upgrades, then THE OWNER had the nerve to personally insult my intelligence for calling him out on this.
I'm paying $29/month for their 'silver 1GB' service, and have been a loyal customer for 5+ years, only to find out that they're not charging $29 for their 'gold, 5GB' service but DONT HAVE THE PROFESSIONALISM to upgrade their existing customers accounts accordingly Instead, they charge you a HIGHER rate for LESS service. As a business owner, I dont have time to check to see if my hosting company is OVERCHARGING me for their services. Apparently you can't trust these guys to be an HONEST BUSINESS>
ITDR hasn't updated their templates in YEARS, and it really shows. I was extremely surprised to find out that they've rebranded as yet another company trying to sell wedding photographers on marketing workshops, yet these guys are neither wedding photographers nor marketing specialists. I was forced to go with a different webhost and template designer because they've abandoned designing modern templates and have relegated themselves to merely collecting 'rent' on outdated designs.
Most sites are now using fullpage content blocks, horizontally sliding content and a host of other attractive, modern features. ITDR continues to use the same old single page gallery design, and is great if you want your WEBSITE TO LOOK LIKE IT'S 10 YEARS OLD, but not so great if you actually care about staying relevant.
They also sell you on a subscription plan that is an absolute joke in terms of alotted bandwidth, then continually AUTOMATICALLY UPGRADE YOU multiple times a month, throughout the year, to the tune of. 50cents each time. They send you flattering emails that claim your business is getting HEAVY TRAFFIC, and needed MORE BANDWIDTH, but when you look at your GOOGLE ANALTYICS, it TELLS A VERY DIFFERENT STORY. They then get extremely RUDE and PERSONALLY INSULTING when you call them on this SHADY BUSINESS PRACTICE of selling insufficient hosting packages that FORCE YOU to upgrade.
Repeated. 50 cent increases to your account over the course of the year ADDS UP, especially when you consider they're doing this to hundreds if not thousands of customers---$$$$$$ for them.
STOP selling people on insufficient hosting packages ITDR, and give people a package that meets their needs from the beginning.
I've experienced good customer service from this company in the past, but when I called them out for claiming my site (which only received 35 visitors last month) was something receiving heavy traffic and needed a BANDWIDTH UPGRADE, the OWNER of the company COMPLETELY LOST ALL PROFESSIONALISM and started LASHING INTO ME.
This is NOT how you run a business.
go elsewhere. there are much more modern website template companies out there.
I have used intothedarkroom templates for several years, and have built 6 different websites using 5 different templates. I liked using them so much as a photographer that I sold a client a finished site using their template to advertise for a very high end hotel (www.elchantetamarindo.com). My current portfolio (www.photographercostarica.com) runs on a Bisbee HTML5 template, and I am in love with the way that it sells my work for me. I really owe much of my success to the versatility and power of their highly SEO friendly templates, it gives me a strong marketing edge and the free updates are an amazing added value. When I migrated from my old and horrible godaddy server to a superior one, I had some serious database issues that were beyond my scope of understanding. Anthony at intothedarkroom responded to my problem in less than an hour on a Sunday night and got into the new sever and configured it while I waited. They frankly have the best customer service that I have ever dealt with online, and they answer right away with fast and knowledgeable technicians. I can recommend their superior products without hesitation.
By a blog site to compliment a website template for really consistent branding.
I have to say, that Into the Darkroom is RAD! I searched long and hard for my site and have since created 3 other sites through Into the Darkroom for my successful photography business! The templates are clean and easy to manage, my last site... the boudoir site only took me a few hours to create! Constantly my clients are telling me they loved the website, and how easy it is to navigate. I also use Flaunt through Into the Darkroom to show my clients their images in an east to view and upload gallery! I recommend Into the Darkroom to all my peeps who are looking to create a new website! IF you would like to see how custom you can create the site, please check out my landing page... if you want. From there you can visit my photography site (Sarin... I think) and my blog (Clove... I think) and then my Boudoir site (Mantigan... I think)
http://jamiesoloriophotography.com/
Xoxo,
Jamie Solroio
I researched all of the sites that were available at Into the Darkroom and looked at their sample sites to help me create my site.