Intothedarkroom

Products are always up-to-date, service is nothing short of outstanding and they listen to the needs of their customers. I've been using Into The Dark Room for years now and if I find something I like better, I'll switch, but I haven't switched and I've been with them for years.

The only problem you are likely to have is, just when you think they have released the perfect template and you get it all setup, then BANG they come out with a new one that implements the latest technology with up-to-minute design. They started the hosting (all in one) plan so now I can change anytime I want - THAT IS A HUGE BENEFIT. So you can look around all you want (I did) but when you come back they'll be here and so will I. Just for information, I am in no way connected to this company other that a satisfied customer.

I’ve been in business over 15 years and used several different website templates by 4 different companies. The year before I switched to Into the darkroom my business was down. I looked at many different templates before I decided to go with Into the darkroom. I had reservation because the prices they charged seemed too low for a quality product. With the low price I wasn’t expecting great customer service, I figured that would be the trade-off. The template was easy to install and customize. My business increased and I was able to increase my prices. But the biggest surprise was the great customer service I received. I don’t often write reviews but I’m so over the top thrilled by their customer service that I decided I must write this review to say thank you to Into the Darkroom. At this point I can’t imagine using any other company, they’ve been so helpful.

Great slideshow presentation for photography clients - For $200 these guys have a clever application that can let you show your clients their photos and they can select the ones they want to buy. They have a better version which they call photoproof but that costs $850. These products are add ons to your existing website and they are not meant to help make a photographers website but rather to give a photographer the tools to share their work with clients. The slideshow is definitely worth the $200 as it will WoW your clients.

They have extremely poor customer service and are slow to respond with customer issues. They do not read the tickets and you have to repeat and begin from zero each time they are addressing your ticket. They are not concerned about how much of your time is wasted but more concerned about the numbers, trying to sell more versus addressing pre-existing issues. For a photographer that has spent time perfecting their skill, it is very important to have a good platform to display the images as is without distortion. The product has significant quarks with image rendering and load times - these are both unacceptable for a pro photographer. IT is however their service that stinks reminiscent of bludomain sites.

Dont work with this company. Even if the software ro build is not bad (maybe too simple payouts)
Its almost impossible to put ypur site online if you are not an expert.
The customer service is a joke
They sometimes answer after 2 or 3 days, sometimes they just dont answer.
They dont understand the custpmer support in this kind of bussiness is essential
I spend a week building my site and im waiting so the c. Support help me to put it online.
There is a lot of companies more serious to work with
Absolutely frustrating experience
Never again

I've been using a blogsite of theirs "Turmeric" and their "Flaunt" slideshow software for a while now. I've never had a problem with either. Compared to other options out there that I won't mention, ITDR has been a pleasure to work with. I love that delivery of their product is instant and they are constantly updating things. I honestly have almost never had a reason to need support so I can't speak for how quick and efficient the support system is but the fact that in the few years I've been with them I don't remember needing support is probably a big thumbs up for them!

I don't understand where some people are getting their bad attitude about ITDR, but my experience has been exceptional, reasonable, and very competent. They have customers worldwide and behave as a world-class company. I can even reach one of their reps by NAME, and they update their software constantly, ensuring that I never have to go through the pain of making sure everything on my site is running with the latest tweaks. I give them my HIGHEST recommendation.

I discovered ITDR 5 years ago and it was the best thing that has happened to my business. I'm a wedding photographer whose also a trained graphic designer and finding the right template that matched my vision seemed like an impossible task until I found ITDR. They have a wide variety of clean, modern templates and the best part is - they are completely customizable. My entire business; website, blog & sales cart are ITDR templates and platforms.

Their is a bit of a learning curve when setting up their templates however they give the best tutorials that are easy to understand. If you're still stuck then contact customer service. They are pleasant, knowledgable and best of all, fast!

One other thing that I really like about IDRT is that they take their customers feedback seriously. I've often written in how they could make things a little better and I always get a response back and an estimate on when that change might be happening if it's already in the works.

I would highly recommend ITDR!

This company has the worst customer service ever. Stay away from this company unless you are ok being frustrated. I signed up with them and the first product that I downloaded was the vend photocart. Because they have no customer service number. I basically tried to go on YouTube look at videos and figure out how to set things up on my own. When I started having difficulty setting up customer payments. I contacted them through support. They were HORRIBLE with response time. This issue went on for 3 days. During those 3 days I could not access my photocart. They finally messaged me back, told me to go back into my account and try it again. I logged back in only to find out that I lost all of my information -images etc... I have been trying to get them to help me understand what's going on and to help me get all of my information back. I am a boudoir photographer and I am very careful with my customer images. I am so worried about the lost images. So far I still haven't gotten any response from the company.