Intothedarkroom

I've been using ITDR for a few years now and absolutely love working with them! Their customer service always blows me away. Not only do they answer any questions I have quickly and efficiently, but they follow up and truly listen. Even when technology is consistently changing, they manage to keep up and in some aspects seem ahead of the game. The platform to build and manage my site is extremely easy to use and is very versatile, allowing me create a unique voice in a saturated market. I have absolutely no reason to look elsewhere for my website or hosting needs. Thanks guys!

I have been with ITDR for several years and have always been extremely satisfied with their help and ongoing solutions. Mainly Michael Sablone, he has ALWAYS been professional, efficient and gone our of his way to help me, a low tech photographer! Thank you guys for being awesome!

I have been with Intothedarkroom for several years now and rarely have any issues but when I do, they are right on it! I am a creative artist but not very techy so anything to do with hosting, websites, domains, UGH is the worst. They always are very good about talking me though things until I have a grasp on what is going on. I really appreciate all their hard work because I know it has to be frustrating to deal with folks like me LOL. Thanks Michael for getting me up and running with the new hosting site! You are the BEST!

I recently updated my blog that I have had with ITDR for 8 years. It would be an understatement to say that I had white glove, step by step, incredible help. Michael worked tirelessly, seemingly around the clock, until my blog was up and running and looked exactly how I hoped it would. This isn't an exaggeration. I was truly blown away by how much service and attention I got.
If you're a busy photographer who does not have time to have their website down (that's you) and don't really have time (or desire) to build a new one, I can't recommend itdr enough.
Tara

I have been a client for over 6 years and they have been impossible to work with. There is no phone number, email, or live chat feature to trouble shoot. The VEND cart feature just stopped working - my clients cannot access their galleries any more and I have been trying to work with customer service for over 2 weeks to get this fixed.

I've purchased both a blogsite and a website. I think since purchasing the first product over 4 years ago their customer service has improved a lot, so wouldn't take a lot of notice re the bad reviews.

They aren't targeted at beginners but I found then relatively easy to set up with the instructions.

I love how they are constantly improving templates for SEO and keeping. With the latest trends in technology.

Best decision I made!

I don't understand where some people are getting their bad attitude about ITDR, but my experience has been exceptional, reasonable, and very competent. They have customers worldwide and behave as a world-class company. I can even reach one of their reps by NAME, and they update their software constantly, ensuring that I never have to go through the pain of making sure everything on my site is running with the latest tweaks. I give them my HIGHEST recommendation.

I have been with into the darkroom for over 3 years now. They consistently have meet and exceeded my expectations! It seems like every time I start thinking I need another product or need something changed they release exactly what I'm looking for. Their customer service has been excellent and it seems like they offer something for everyone. I definitely recommend them with 5 stars!

I've been with this company for years and they have been like a running partner in the success of my business. Always attentive to my needs and eager to turn my suggestions into tangible products. I have tried many others and investigated countless competitors and I can say without a doubt- ITDR is the best. Beyond just the most forward thinking products, their customer service goes above and beyond. When your site is down because of something you forgot to do and they respond late on a Sunday night with an immediate fix, you know you're in good hands. Nobody els does that!

I too am not one for reviews, but I remember what it was like starting out building a website. There's so much to choose from out there. I was led to IntoTheDarkRoom by big name professional photographers. Since then, I haven't looked back. I really can't believe some of the negative comments here.

Their templates are regularly updated and feature today's up to date features.

I recall myself royally screwing up my web page. They had it repaired in a short period of time. Speaking of customer service, they have gone beyond the call of duty by responding sometimes at late (or very early) hours. They have the personal touch that I have yet to see anywhere else. All that with amazing prices.

I started using Intothedarkroom templates 3 or 4 years ago and have loved it from day one. I've since then upgraded to a new template set for my website and blog. I can't express the amount of pleasure I have with their customer service. I've had to pester them many times over the years with various questions or issues, and they helped with every one of them regardless of whether or not it was even a problem with their end (which rarely if ever it was). I love how easy they make everything and how on top of things they are. I hear people all the time talk about their personal issues with their websites, and I always point them to Intothedarkroom because their templates are easy to operate and don't require hiring a web guy to create and maintain it, plus have the best support team ever! I love'em and will stick with them for many more years.

I've been with Intothedarkroom for years now. Many other companies that have popped up since I started using their products, and I've looked at many of them closely, but none offer anything better than the intothedarkroom products or designs. They consistently offer updated products, have excellent customer service and great instructions and videos on how to use the back end of their templates. I have everything uploaded and hosted on HostGator because I need to host other things for clients, and it's not difficult to manage with a small learning curve. I can't recommend them any higher. Beautiful designs, great code, awesome people who care about you being successful at your business. Happy to be a long time customer.

I've been using Intothedarkroom products for a few years now, and I can't say enough good things about the customer service they provide and the products they offer. I started out with one of their blogsite templates that I installed on Wordpress. When I had questions, they were there to help me immediately. I now have my website, blog, photo cart, and slideshows all through Intothedarkroom using their membership plan, and I'm beyond thrilled with how everything works seamlessly. Again, when I've had any questions, I go to the tutorials, and if I can't find what I need there, I submit a request, and they get back to me in a very timely manner. These folks are amazing at what they do and deserve my sincere appreciation. I love the way my site works and love the clean modern look. Major thumbs up!

I absolutely love Into the Darkroom. Can't say enough good things about them. Excellent designs, easy installation, and awesome customer service. I've had support tickets answered on weekends and holidays. Will be a customer for life.

Everything about my experience with Into The Darkroom has been positive - their designs, ease of use of their websites and their customer service goes above and beyond so much so that their pricing is almost too good to be true! Will continue to work with them and would recommend to any of my friends and colleagues!

I have used intothedarkroom templates for several years, and have built 6 different websites using 5 different templates. I liked using them so much as a photographer that I sold a client a finished site using their template to advertise for a very high end hotel (www.elchantetamarindo.com). My current portfolio (www.photographercostarica.com) runs on a Bisbee HTML5 template, and I am in love with the way that it sells my work for me. I really owe much of my success to the versatility and power of their highly SEO friendly templates, it gives me a strong marketing edge and the free updates are an amazing added value. When I migrated from my old and horrible godaddy server to a superior one, I had some serious database issues that were beyond my scope of understanding. Anthony at intothedarkroom responded to my problem in less than an hour on a Sunday night and got into the new sever and configured it while I waited. They frankly have the best customer service that I have ever dealt with online, and they answer right away with fast and knowledgeable technicians. I can recommend their superior products without hesitation.

I don't know what happened to this company! They were extremely helpful and responsive a couple of years ago when I first started using them for design, implementation, and hosting. Then if a part of my site would stop working or need attention, and support would take a few days to get back to me. Then a few weeks to get back to me for the next problem. Now it takes MONTHS for support to address tickets. It took IntoTheDarkroom over two months to implement a new SSL certificate on my site (something I would have thought was an easy process), and they required me to do about half the technical work myself. They've completely ceased contact and my ticket remains open for several other issues I'm having, one of which is the (pretty major!) problem of my contact inquiry form not working. I'm sorry to have to leave because they have competitive pricing and I like their site designs a lot, but the problems they seem to be struggling with in regards to technical support and customer service are disastrous. I cannot recommend them, at all!

Obnoxiously expensive. Terrible customer service... and IMPOSSIBLE to work with. Honestly, I can not STAND this program. I'd rather not have a website than use intothedarkroom.

Products are always up-to-date, service is nothing short of outstanding and they listen to the needs of their customers. I've been using Into The Dark Room for years now and if I find something I like better, I'll switch, but I haven't switched and I've been with them for years.

The only problem you are likely to have is, just when you think they have released the perfect template and you get it all setup, then BANG they come out with a new one that implements the latest technology with up-to-minute design. They started the hosting (all in one) plan so now I can change anytime I want - THAT IS A HUGE BENEFIT. So you can look around all you want (I did) but when you come back they'll be here and so will I. Just for information, I am in no way connected to this company other that a satisfied customer.

I've been using a blogsite of theirs "Turmeric" and their "Flaunt" slideshow software for a while now. I've never had a problem with either. Compared to other options out there that I won't mention, ITDR has been a pleasure to work with. I love that delivery of their product is instant and they are constantly updating things. I honestly have almost never had a reason to need support so I can't speak for how quick and efficient the support system is but the fact that in the few years I've been with them I don't remember needing support is probably a big thumbs up for them!

I have been with ITDR for about 5-6 years and have been completely satisfied. I am very impressed with their customer service and quick response to any issues I have had (and there have NOT been many!) Most recently I had a client point out a glitch in the VEND photo cart when using the favorites tab. After investigating and finding the clients take on the glitch to be accurate, I sent a service ticket to ITDR. They said they would check it out and get back to me. Their first response indicated there was indeed a glitch and that they would take care of it. With in a week or so an update came out and the issue was fixed. I continue to be very pleased with company and would recommend them highly to others. Thanks ITDR!

ITDR continually charges me for bandwidth upgrades, then THE OWNER had the nerve to personally insult my intelligence for calling him out on this.

I'm paying $29/month for their 'silver 1GB' service, and have been a loyal customer for 5+ years, only to find out that they're not charging $29 for their 'gold, 5GB' service but DONT HAVE THE PROFESSIONALISM to upgrade their existing customers accounts accordingly Instead, they charge you a HIGHER rate for LESS service. As a business owner, I dont have time to check to see if my hosting company is OVERCHARGING me for their services. Apparently you can't trust these guys to be an HONEST BUSINESS>

ITDR hasn't updated their templates in YEARS, and it really shows. I was extremely surprised to find out that they've rebranded as yet another company trying to sell wedding photographers on marketing workshops, yet these guys are neither wedding photographers nor marketing specialists. I was forced to go with a different webhost and template designer because they've abandoned designing modern templates and have relegated themselves to merely collecting 'rent' on outdated designs.

Most sites are now using fullpage content blocks, horizontally sliding content and a host of other attractive, modern features. ITDR continues to use the same old single page gallery design, and is great if you want your WEBSITE TO LOOK LIKE IT'S 10 YEARS OLD, but not so great if you actually care about staying relevant.

They also sell you on a subscription plan that is an absolute joke in terms of alotted bandwidth, then continually AUTOMATICALLY UPGRADE YOU multiple times a month, throughout the year, to the tune of. 50cents each time. They send you flattering emails that claim your business is getting HEAVY TRAFFIC, and needed MORE BANDWIDTH, but when you look at your GOOGLE ANALTYICS, it TELLS A VERY DIFFERENT STORY. They then get extremely RUDE and PERSONALLY INSULTING when you call them on this SHADY BUSINESS PRACTICE of selling insufficient hosting packages that FORCE YOU to upgrade.

Repeated. 50 cent increases to your account over the course of the year ADDS UP, especially when you consider they're doing this to hundreds if not thousands of customers---$$$$$$ for them.

STOP selling people on insufficient hosting packages ITDR, and give people a package that meets their needs from the beginning.

I've experienced good customer service from this company in the past, but when I called them out for claiming my site (which only received 35 visitors last month) was something receiving heavy traffic and needed a BANDWIDTH UPGRADE, the OWNER of the company COMPLETELY LOST ALL PROFESSIONALISM and started LASHING INTO ME.

This is NOT how you run a business.

I discovered ITDR 5 years ago and it was the best thing that has happened to my business. I'm a wedding photographer whose also a trained graphic designer and finding the right template that matched my vision seemed like an impossible task until I found ITDR. They have a wide variety of clean, modern templates and the best part is - they are completely customizable. My entire business; website, blog & sales cart are ITDR templates and platforms.

Their is a bit of a learning curve when setting up their templates however they give the best tutorials that are easy to understand. If you're still stuck then contact customer service. They are pleasant, knowledgable and best of all, fast!

One other thing that I really like about IDRT is that they take their customers feedback seriously. I've often written in how they could make things a little better and I always get a response back and an estimate on when that change might be happening if it's already in the works.

I would highly recommend ITDR!