Products are always up-to-date, service is nothing short of outstanding and they listen to the needs of their customers. I've been using Into The Dark Room for years now and if I find something I like better, I'll switch, but I haven't switched and I've been with them for years.
The only problem you are likely to have is, just when you think they have released the perfect template and you get it all setup, then BANG they come out with a new one that implements the latest technology with up-to-minute design. They started the hosting (all in one) plan so now I can change anytime I want - THAT IS A HUGE BENEFIT. So you can look around all you want (I did) but when you come back they'll be here and so will I. Just for information, I am in no way connected to this company other that a satisfied customer.