Intothedarkroom

I've been with Intothedarkroom for years now. Many other companies that have popped up since I started using their products, and I've looked at many of them closely, but none offer anything better than the intothedarkroom products or designs. They consistently offer updated products, have excellent customer service and great instructions and videos on how to use the back end of their templates. I have everything uploaded and hosted on HostGator because I need to host other things for clients, and it's not difficult to manage with a small learning curve. I can't recommend them any higher. Beautiful designs, great code, awesome people who care about you being successful at your business. Happy to be a long time customer.

I've been with this company for years and they have been like a running partner in the success of my business. Always attentive to my needs and eager to turn my suggestions into tangible products. I have tried many others and investigated countless competitors and I can say without a doubt- ITDR is the best. Beyond just the most forward thinking products, their customer service goes above and beyond. When your site is down because of something you forgot to do and they respond late on a Sunday night with an immediate fix, you know you're in good hands. Nobody els does that!

I've been using ITDR for a few years now and absolutely love working with them! Their customer service always blows me away. Not only do they answer any questions I have quickly and efficiently, but they follow up and truly listen. Even when technology is consistently changing, they manage to keep up and in some aspects seem ahead of the game. The platform to build and manage my site is extremely easy to use and is very versatile, allowing me create a unique voice in a saturated market. I have absolutely no reason to look elsewhere for my website or hosting needs. Thanks guys!

I have been with Intothedarkroom for several years now and rarely have any issues but when I do, they are right on it! I am a creative artist but not very techy so anything to do with hosting, websites, domains, UGH is the worst. They always are very good about talking me though things until I have a grasp on what is going on. I really appreciate all their hard work because I know it has to be frustrating to deal with folks like me LOL. Thanks Michael for getting me up and running with the new hosting site! You are the BEST!

I recently updated my blog that I have had with ITDR for 8 years. It would be an understatement to say that I had white glove, step by step, incredible help. Michael worked tirelessly, seemingly around the clock, until my blog was up and running and looked exactly how I hoped it would. This isn't an exaggeration. I was truly blown away by how much service and attention I got.
If you're a busy photographer who does not have time to have their website down (that's you) and don't really have time (or desire) to build a new one, I can't recommend itdr enough.
Tara

I've been using Intothedarkroom products for a few years now, and I can't say enough good things about the customer service they provide and the products they offer. I started out with one of their blogsite templates that I installed on Wordpress. When I had questions, they were there to help me immediately. I now have my website, blog, photo cart, and slideshows all through Intothedarkroom using their membership plan, and I'm beyond thrilled with how everything works seamlessly. Again, when I've had any questions, I go to the tutorials, and if I can't find what I need there, I submit a request, and they get back to me in a very timely manner. These folks are amazing at what they do and deserve my sincere appreciation. I love the way my site works and love the clean modern look. Major thumbs up!

I've purchased both a blogsite and a website. I think since purchasing the first product over 4 years ago their customer service has improved a lot, so wouldn't take a lot of notice re the bad reviews.

They aren't targeted at beginners but I found then relatively easy to set up with the instructions.

I love how they are constantly improving templates for SEO and keeping. With the latest trends in technology.

Best decision I made!

I have been with ITDR for about 5-6 years and have been completely satisfied. I am very impressed with their customer service and quick response to any issues I have had (and there have NOT been many!) Most recently I had a client point out a glitch in the VEND photo cart when using the favorites tab. After investigating and finding the clients take on the glitch to be accurate, I sent a service ticket to ITDR. They said they would check it out and get back to me. Their first response indicated there was indeed a glitch and that they would take care of it. With in a week or so an update came out and the issue was fixed. I continue to be very pleased with company and would recommend them highly to others. Thanks ITDR!

I too am not one for reviews, but I remember what it was like starting out building a website. There's so much to choose from out there. I was led to IntoTheDarkRoom by big name professional photographers. Since then, I haven't looked back. I really can't believe some of the negative comments here.

Their templates are regularly updated and feature today's up to date features.

I recall myself royally screwing up my web page. They had it repaired in a short period of time. Speaking of customer service, they have gone beyond the call of duty by responding sometimes at late (or very early) hours. They have the personal touch that I have yet to see anywhere else. All that with amazing prices.

I don't know what happened to this company! They were extremely helpful and responsive a couple of years ago when I first started using them for design, implementation, and hosting. Then if a part of my site would stop working or need attention, and support would take a few days to get back to me. Then a few weeks to get back to me for the next problem. Now it takes MONTHS for support to address tickets. It took IntoTheDarkroom over two months to implement a new SSL certificate on my site (something I would have thought was an easy process), and they required me to do about half the technical work myself. They've completely ceased contact and my ticket remains open for several other issues I'm having, one of which is the (pretty major!) problem of my contact inquiry form not working. I'm sorry to have to leave because they have competitive pricing and I like their site designs a lot, but the problems they seem to be struggling with in regards to technical support and customer service are disastrous. I cannot recommend them, at all!

I started using Intothedarkroom templates 3 or 4 years ago and have loved it from day one. I've since then upgraded to a new template set for my website and blog. I can't express the amount of pleasure I have with their customer service. I've had to pester them many times over the years with various questions or issues, and they helped with every one of them regardless of whether or not it was even a problem with their end (which rarely if ever it was). I love how easy they make everything and how on top of things they are. I hear people all the time talk about their personal issues with their websites, and I always point them to Intothedarkroom because their templates are easy to operate and don't require hiring a web guy to create and maintain it, plus have the best support team ever! I love'em and will stick with them for many more years.

Took out the free 3 day trial, ended up that was a bad wknd for me to try and have a look at it (was very busy). Tried to cancel it, didn't know how. Emailed them, waited days on the emailing me back. They took the first payment £19. From my account on day as soon as the trial had ended. Contacted them regarding a refund. Customer service a nightmare. You think you are speaking to one person, you email them back and a different person returns your email, asking what the issue is and why you are emailing them. Worst experience ever with any online company. This went on for 3 months, and I was still trying to actually sign up with them during this time. No one takes control of your query and sees it through to the end. It's like they are playing office ping pong with your emails. It's so bad, it's almost funny. I again would like to say something nice about this company, but honestly, stay clear.