I started using Intothedarkroom templates 3 or 4 years ago and have loved it from day one. I've since then upgraded to a new template set for my website and blog. I can't express the amount of pleasure I have with their customer service. I've had to pester them many times over the years with various questions or issues, and they helped with every one of them regardless of whether or not it was even a problem with their end (which rarely if ever it was). I love how easy they make everything and how on top of things they are. I hear people all the time talk about their personal issues with their websites, and I always point them to Intothedarkroom because their templates are easy to operate and don't require hiring a web guy to create and maintain it, plus have the best support team ever! I love'em and will stick with them for many more years.