InstacartReviews 2,491

My first impression of Instacart is that I will never use this service again. My experience was completely horrible. The items I ordered were not delivered, substitutes were given without notifying me. The two main items(dinner) I ordered weren't delivered at all nor was I notified. I paid extra to have my order delivered within the hour. The order was not delivered until 2 hours later and the delivery driver was extremely unprofessional. The delivery driver called me and stated she was outside my house. I go outside, there's no delivery driver, I explain to her that she isn't in front of my house. I reiterated my address, she rambled off her cell phone number and then hung up on me. I had to call the customer service line to track down the driver. Finally the food is delivered and every item was wrong or not delivered. I will never use this service again.

Beware using Kroger Grocery delivery through the Kroger web page. You are not dealing with Kroger. Tonight we ordered groceries and the Kroger login said delivered at 7:52 pm. They were not delivered. And we have Ring and can prove it. When you call this store they say not my problem and sends you to instacart. Instacarts customer service sends you to a person 1000s a miles away. Who cannot contact the driver and says tough luck.

If you want delivery go to Amazon. They get groceries and anything else too you and if they don't you get a delivery, their customer service actually helps.

What a nightmare. Now I have to go to American Express to try and get my $98 back.

If you're trying to leverage Publix's BOGOS via Instacart... don't! The most idiotic thing happened with Instacart... I ordered the Tillamook Cheese which was buy one get one free... so because I did not want to PAY for two and get two free, I simply ordered one through Instacart app amidst other items amounting to a $180 bill. Now, common sense would be that the Publix Shopper (who works there!) would have picked up the "free" cheese too, afterall same brand, same place, BOGO signage displayed, again, as the deal was buy one, get one... do you know that they only gave me the cheese I paid for and left my free cheese in the store on purpose! What's more is that I complained twice via email as they asked for Instacart feedback and both people replied saying it's my fault for not putting two cheeses on my order?!?!? Like I wanted to pay for two cheeses and get two free... I'd never even tried that cheese before... I only bought it because of the BOGO. I regret even thinking to have fallen for the Publix BOGO scam. As this was the first obvious item they held onto ( which I'm due) and I think there are two other items they held back. Really? When was the last time the Publix cashier said to you "you know, this item is buy one get one free today, but we will just keep the free item... just take the one you paid for. Have a nice day today!"

I literally ordered food and milk for my 1 yr over two hours ago. It took 45 minutes for IDOWU to begin shopping for my order. After texting me that my order was delayed and would arrive by 8 pm the latest, I started clocking them. 8pm arrived and nothing. I called customer service and they had the nerve to lie and say no one even started shopping for my order. So I'm like then who is IDOWU and why do you have people like that working for your company; giving it a bad name. They had more nerves to offer me a refund instead of calling up IDOWU TO DELIEVER MY $#*!. If they were professional, they would have called a lot sooner so that they don't inconvenience the customer because then I could've made other arrangements to get my daughter her things. I'm so annoyed by this situation. NEVER USE THIS SERVICE. ITS THE ABSOLUTE WORST!

My driver was late and kept trying to blame me for the fact he put in the wrong address. Refused to carry my groceries upstairs because it was raining out, and asked me to empty out the groceries and run his bags back down to his car. I have a disability, which is why I order groceries to be delivered.

In response support offered me a $5 credit to my next order. The delivery fee was $5, and the non-refundable tip was $10, on an order of $175. Not worth it, go with someone (re: anyone) else.

I love publix's to bad their delivery service is not the same. I placed an order on Friday night for 2hr delivery. Once completed the screen said "hey save $9.00 by using our free trial and get your service and delivery free waived" I was like duh done. Dropped my order my $9.00 Unfortunately it was never delivered, no update, nothing. Had to call, they couldn't figure out it out then it was canceled I had to reorder. Replaced for Sat delivery system would not give me free trail, even though I had email confirming. "Supervisor" says I will give you free delivery but cannot waive service fee? REALLY? After you guys screwed up; you guys offered it? And I already had it? He kept going on about already having had the trail previously. I was like irrelevant, I didn't ask for it your system offered; and I would have had if you guys had done your job and ordered my food. He was completed baffled, and clueless. Looking at these reviews I am surprised this service is still used. Publix do better.

Order was delivered an hour late. Why was it even an option to place an order if you cannot deliver as promised? Shopping was done quickly, but then order just sat there. Perishibles were no longer cold. Frozen waffles not even frozen. Have to throw out all perishibles for safety concern; food not kept cold as promised, including raw chicken and beef. Delivery guy showed up with friend'that's creepy. Tried to cancelthat option didn't work. Sent three messages to contact InstaCart. Despite them claiming you'll hear back in a couple of hours, still no response.

My wife and I both signed on for Instacart shopping to help supplement our income. We signed up 5x where shoppers were needed at two different locations for 3 hours each time. Of the 9 hours of listed work we had 2 jobs. On 4 of the 5 days we had nothing for the 3 hour time frame. Each location was an approximate 25mi drive each way so by the time you pay for gas we made no income. After talking to Customer Service on two occasions it is quite clear that they don't care about the shoppers. It is also evident that Instacart's data is flawed otherwise why would they should the need for shoppers when there clearly was no work. Truly a disappointing experience all around!

The shoppers are very quick to cancel items you ordered if they cannot immediately find them. The ap continually sent shoppers to the worst of the three Krogers in my area--a kroger that keeps very few of the items I consume on a daily basis. Even after sending them multiple emails they continued to send shoppers to the wrong kroger and made no effort to make it right. One of my orders was not delivered. Strongly encourage you to use a different site!

First and foremost, DO NOT ORDER THROUGH PRIME NOW! The delivery people do not care what condition your groceries are in when they get to you... how do I know this, I'm not only an Instacart Shopper but a Prime Now shopper at whole foods. The only reason Instacart will no longer be offering Whole Foods delivery on their platform is because AMAZON now owns Whole Foods... no other reason at all!
If you chose to go the Prime Now delivery route after May 15, dont say you werent warned.

Maybe I am the last of a dying breed that TRULY believes in providing the UTMOST in customer service, even when I'm shopping for my customer's groceries. I take pride in knowing that I shop for them EXACTLY as I shop for my family.

It's is not a professional that was chosen, it was born out of needing to help provide for my family. After a serious car accident caused by a drunk driver, I can no longer pursue my CAREER as a Paramedic. 16 years lost in the blink of an eye:(

There are DEFINITELY things Instacart needs to change in order for customer's to receive the best service possible... definitely screening individuals more is an ABSOLUTE must... it is all about their profit making ability so dont expect too much... my pay for an almost $450 order, b4 markup was a $17.00 batch total! Definitely take advantage of shoppers while reeping the rewards!

So I ordered from instacart and the order was marked as delivered even though they never delivered the food or even contacted me saying they were at my address. I never received my order, instacart never contacted me saying they were in my lobby, they simply never came and marked it as delivered. I needed to be on hold and debate with representatives who said they saw it didn't deliver, but still marked it as delivered. They also wouldn't redeliver even though they were still doing deliveries for 2 hours, and they didn't want to refund my 100$ order. They wanted to give me 10 credit for a $100 dollar order.
Infuriating. Terrible service. It took two hours to finally get a refund.

I canceled my "free trial" before the 14 days were up. They charged my account anyway. I decided to give them a second chance. Big mistake. From incompetent shoppers who were hours late with deliveries to having to wait 24+hours for an open delivery time. Nearly every time I tried to use them there was some problem. The company canceled my account within minutes of my request, however, it took over a month and multiple phone calls to receive my refund.