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1 Review by Marva

Instacart

Instacart

4/15/19

I love publix's to bad their delivery service is not the same. I placed an order on Friday night for 2hr delivery. Once completed the screen said "hey save $9.00 by using our free trial and get your service and delivery free waived" I was like duh done. Dropped my order my $9.00 Unfortunately it was never delivered, no update, nothing. Had to call, they couldn't figure out it out then it was canceled I had to reorder. Replaced for Sat delivery system would not give me free trail, even though I had email confirming. "Supervisor" says I will give you free delivery but cannot waive service fee? REALLY? after you guys screwed up; you guys offered it? and I already had it? He kept going on about already having had the trail previously. I was like irrelevant, I didn't ask for it your system offered; and I would have had if you guys had done your job and ordered my food. He was completed baffled, and clueless. Looking at these reviews I am surprised this service is still used. Publix do better.

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