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How would you rate Instacart?
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Canada
1 review
0 helpful votes
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Ils chargent des frais service et des taxes de frais service! Taxes sur produits livraison! Frais de service d'achat au Québec? Quoi? C'est quoi ça! Et taxes sur frais de service d'achat au Québec! Et ne remboursent pas les produits périmés! Et la j'ai pas tout nommé les frais! Et il faut donner 10% de type! Et taxes sur les types!( Plus jamais cliente!

Date of experience: September 27, 2022
Texas
1 review
10 helpful votes
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Fraud
September 27, 2017

Fraud fraud fraud fraudfraud fraudfraud fraudfraud fraudfraud fraudfraud fraudfraud fraudfraud fraudfraud fraudfraud fraudfraud fraudfraud fraudfraud fraudfraud fraudfraud fraud

Date of experience: September 27, 2017
Virginia
1 review
5 helpful votes
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Terrible customer service
Terrible customer services
Terrible customer services
Terrible customer service

Date of experience: July 2, 2018
Canada
1 review
0 helpful votes
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Never recommend it
March 2, 2025

Never rely on their schedule—I've had terrible experiences with Instacart.
1. You might place an order today, expecting it to arrive on time, only for the schedule to change without any explanation, delaying your delivery until the next day.
2. Sometimes, I've received completely different products than what I ordered, and shoppers insisted it was correct, even when the system showed otherwise.
3. Flyers are not always up to date.
4. Prices are higher than in-store.

Date of experience: March 2, 2025
California
22 reviews
38 helpful votes
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Terrible service
January 30, 2025
Updated review

The last month, I have gotten the worse shoppers in America. Lazy, don't want to look for anything and not follow delivery instructions. The day I go back to getting my own groceries, they will lose me. Either do your job or get another one. Pretty simple.

Date of experience: January 19, 2025

Instacart supports shoppers NOT consumers
September 11, 2022
Previous review

I use Instacart weekly from 2 different stores so imagine how much we spend. However, I report any issues with missing or spoiled items (walmart). So I guess there is a limit so now I have an account restriction that I can't get refunds, credits or misdeliveries. So that means I waste money. My resolution to it is if anything is spoiled or missing, I have no choice but, to reduce the shopper's tip. They are the ones grabbing spoiled items or missing items. So you penalize me, I penalize them.

Date of experience: September 11, 2022
Canada
1 review
0 helpful votes
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We had a couple of bad experiences. Instacart promised us 12 month free membership as compensation. But they reneged when our old membership expired. We were long-term loyal customers, too. Bye bye Instacart, hello Voilá!

Date of experience: April 26, 2025

Overview

Instacart has a rating of 1.2 stars from 2,488 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Instacart most frequently mention customer service, credit card and grocery store. Instacart ranks 122nd among Grocery Delivery sites.

service
636
value
591
shipping
422
returns
433
quality
525
+457