InstacartReviews 2,490

I had surgery. Used Instacart once to deliver groceries. There were errors made on the delivery, but worse than that, I found a $149 charge pending on my credit card. It had nothing to do with the groceries - I had already been charged for those earlier. When I finally reached them they said it was a "Membership" charge! I NEVER agreed to any membership and it was not mentioned on their website. They eventually removed the charge. Please don't use Instacart unless you are desperate. Peapod worked very well for me.:-)

Beware of instacart's deceptive marketing tactics. They lure you in with a free first delivery. After placing my order, I saw that they charged $11.99 for delivery. When I called their customer service, after a long hold, the "happiness" team member finally agreed to remove the charge, like he was doing me a favor. Also, they would not honor a $10 coupon for my first time order, saying there were restrictions that were not listed in any of their marketing emails, or during checkout. Why would the shopping cart allow me to use the coupon code and not honor it after I place my order, and after my card has already been charged? Shady practices. Stay away from instacart, or be prepared for a losing fight with their "happiness" team.

Horrible Instacart service. I order 12lb puppy food through INSTACART PETCO and instead they delivered 4lb and still managed to charge me $38.99. I'm on phone with Customer Service for almost 45mins and they still had the audacity to charge me for what's been delivered and reimburse me the rest.
Buying in bulk is a lot cheaper but hey Instacart you are a bully for charging me more for 4lb and refusing to take the order back and reimburse what you decided is fair. Hey Instacart, I am guessing you were that bully in school who stole Lunch money from other Kids. Go to hell. I would give 0ratimg or minus 1000 but I didn't have an option

There were problems with my recent order all throughout. The shopper kept getting things I hadn't ordered, which I declined. Ok fine. Things happen. However, I ordered, and paid for several organic produce items, but when I unpacked my order, after the delivery/shopper left in a hurry, I found non- organic vegetables had been delivered. I tried getting through to management about the issue, but haven't received a text regarding it, much less phone call. This company charges more than the store for items to begin with, but to pay for items you didn't receive is really the last straw.

I've used instacart twice and both times my order has been wrong. I'm not sure how this business even operates under such poor and helpless employees. After they offered me a 5 dollar coupon I explained how insulting it was that they thought 5 dollars would compensate me for having to spend my entire night waiting around for my driver to return with my correct order. Never use this service they should be out of business shortly anyway.

Was with my friend Memorial Day Monday. We were without a car so my buddy called to place a food order around 12 noon for an early evening delivery. They missed the 6 o'clock delivery, called to say they'd be there around 8p. They then missed the 8 o'clock delivery and called yet again to say they'd be there between 10 and 11. They again missed the delivery time and called again to say they'd be there between 11 and 12. You can guess what happened then. The delivery never arrived, and no call offering up any wxplanation nor to apologize to my friend. Unbelievable and inexcusable! Having never tried them myself I sure as heck will think long and hard before I ever call them. I'd rather go to Ralph's or Wholefoods myself that way I know the food will arrive. Truly pathetic!

Several of my deliveries have had missing/wrong items. I get that this happens... but it is a lot. Today was the last straw. I ordered 23 items, and received about 15 of them. I asked for the remaining items to be delivered (or as they say..."redelivered" LMAO). They screwed that up too, missing 5 items. They then said that they couldn't deliver to me within the next 2 hours... when would I like a "RE"delivery? I told them to chuck it, and reimburse me for the items I had now been waiting 4 hours for. Their remedy? Free delivery on my next order! WooHoo! Obviously there will be no next order.

Seeing these reviews and the lack of info on their site before I registered, I hesitated to use Instacart, but my back was acting up and I didn't want to haul groceries from Whole Foods.
I used Instacart through the Whole Foods site and it worked well. I went to the Whole Foods site and clicked on delivery. I registered there and was able to find what I needed. This included packages of different pieces of chicken, and I was able to enter notes describing what I needed.
I received a text saying that my order had been adjusted (uh oh!) and the shopper would call me. He did and he was smart and articulate. No trouble understanding my order. He said they didn't have one of my items. It wasn't urgent, so I told him to forget it. He verified the size and cuts of the packages of chicken - he had gotten it right! I was happy and impressed.
Later I received a text saying my order would be delivered about 7:15. The driver actually came earlier. Even better!
I had been a little concerned about the raw chicken, but they had it in the fridge until delivery. Awesome!
This was the first time I ever had groceries delivered, and it was excellent. :)

I have no problem paying more for groceries through Instacart. For me, it is very valuable to have groceries delivered to my home. However, Instacart has terrible customer service, unlike Peapod and other food delivery services. If you have any problem with an order they make it very difficult to get "live" help.

They also do a terrible job of updating their site with the current inventory from the stores. I order items on the site, only to be told by my shopper that the items haven't been sold by the store for more than six months. It's a total waste of time to develop a $400 order from Costco only to discover - in a call from your shopper - that more than half of the items are unavailable! Ridiculous!

Get competent Instacart.

I had no issues with Instacart UNTIL I built my order on a store (where I normally have Instacart shop for me) sale brochure I received in my inbox. Some of the sale prices were amazing, i. E., 18 large eggs for $0.85 and Polish Ham@ $3 lbs. among others. When I unpacked my delivered order I saw that the discount had been applied to the items instore, however, Instacart charged me the FULL price without discount. I inquired and was told "Currently we are unable to honor in-store sales or promotions at this time." So although Instacart received the nearly $15 in promotional discounts they were unable to pass on that savings to me the hapless customer. Seems like that would not be a difficult technological hurdle to overcome in this point and click world.

Instacart SUCKS! It is very easy to make replacements and buy with someone else's money!. You guys need to verify with your client before making the replacement. If I don't respond the first time. CALL AGAIN! Granted. I responded 20 min later but still you need to verify with the client before using their money to buy whatever you feel is the best replacement option! Now I have to go back to Whole Foods to return the freaking order! Money wasted! Would never do this again!

When I started using Instacart, I was all about it. They sucked at dealing with replacements pretty bad, but that was just a minor annoyance. It was still so convenient. I payed about $100 for a 1 year membership, if I remember correctly. The price was well worth it to have my groceries delivered in just 2 hours! But now I guess they are so busy that it takes an entire day. Every time I log in to place an order, the delivery time is 11 hours or more, so I just go my groceries myself. My membership is completely worthless to me now. I will not be renewing.