Saraf Furniture

I'm beyond thrilled with results. My room looks amazing with the brand new furniture from Saraf Furniture. The design of furniture looks was very elegant. I m very happy with my purchased.

Team Saraf, I am really happy with your product and services. The dinning set I purchased is really unbelievable and matched my expectations. It's truly amazing.

Excellent furniture in terms of quality, design and customizable. Highly recommended for people in Gurgaon. This is one-stop outlet for House decor including furniture of all kinds, upholstery etc.

Recently i purchased a sofa from there and it's looks amazing in my living room. The Price are high but it's worth it products.

Placed an order in January 1st week. Till date 19th March 2021, there is no delivery done, there is no date when they are going to deliver.
When we asked to refund they are giving excuse that COVID happened. They never bothered to update us that they are not able to deliver till I started following up about the delivery in March. As per their website shipping was supposed to be done on 23rd Feb, 2021. When I started following up about delivery their customer care started giving me fake promises of different dates, saying this is the confirmed date etc etc. After many many follow-ups I neither have the product nor my money.
NEVER EVER ORDER FROM INSARAF.

BIG MISTAKE! I made the mistake of ordering furniture online because I live overseas. I called them immediately afterwards to ensure they will be delivered within the date range they specified. I was in the country for 3 weeks and the date range was well within this time. When it did not come I called them, and they said it would be delivered before I left. A couple of days before I left it still had not come and I asked them to cancel the order and issue a refund. They asked me to email them, which I did. They said they would let me know the update soon. I followed up twice after returning from India, and they said they will check with the senior management. A month afterwards, I called them. I was told it was not their poliocy to cancel the order and they will not issue a refund. They gave me two options- to have it delivered at a different address or hold it for a year until I come, both of which were not acceptable to me. Why would I trust a company that had not sent me the shipment on time? There was no resolution, except an email that said it will be shipped within the next 2 hours- to an empty apartment to which I had told them I will not return for a year! Do yourself a favor and DO NOT ORDER FROM THIS UNETHICAL COMPANY.

I ordered the bed with 2 side tables for my parents bedroom, keeping in the mind the existing color scheme and mattress size we have.
Sadly, wrong polish finish was delivered to our home on Monday Nov 9th. The driver argued continuously with my mother that the paper work says it's the same color that we ordered and his job is to only deliver. If we have further questions we should contact the company. And here is where the fun begins.
The only way to get any word from this company is via a support email address which haven't responded to my emails since Monday, other than acknowledging that my complaint has been received and I'll hear back in 2 days. A week later no follow up. Now it has been 20days issue still not resolved.
We reached out to the local store, where my parents went to check the color of the finish, before I placed the online order. Of course, the person keep on arguing that he has nothing to do with the order and they are just a display location and we should email support team for help. The online customer service chat recommended to email support team as well.
With Rs. 40,000 spent on a product that I didn't order I'm not sure what is taking this company so long to replace the furniture with the correct color. Also to note that the bed is 2" longer than the size listed on the website, which doesn't allow us to use the mattress we already have.
So, not only did I get incorrect color I'm stuck with incorrect size as well. I would recommend not to waste your money with this company. I fully heartedly wanted to support local "made in India" brand but alas this is where I feel hopeless and cheated. I loved their designs and would have definitely ordered more stuff if our initial experience was positive but now I can't trust them.
Attached is a photo of what is shown on their website and what we received.