Saraf Furniture

Average quality of product + EXTREMELY BAD SERVICE.

Please do not fall for this scam of a company called insaraf.
I paid around 6,000/- to get additional storage in my bed. They sent a bed without handles/grooves to access the storage.
I had first complained in August 2021 and my issue hasnt still been resolved. The CEO of the company, who I reached out of linkedin is equally incompetent as his team.

Will never purchase again from insaraf.

I have a excellent and great experience with Saraf Furniture. Few days I will buy sheesham wood bed from Saraf Furniture, Quality and Design are very impressive. I am very happy with the product. Thanks You Saraf Furniture

Not recommended to anyone, do not buy product from Insaraf (order number- INSF*******)
They delivered the bed but they are denying to do the assembling. They are saying that they don't have services in that area where they themselves delivered the product. I need to get the assembling done from any other carpenter. Upon asking that will they cover the cost and damages, if it happens by external carpenter, Insaraf is saying that they will not be liable for it. It's a sheer cheating. I don't know as how they will fulfill the terms of warranty if they cannot facilitate assembling. It is a sheer act of cheating.

Saraf furniture is the number one store for solid Shisham wood furniture. The company Deals in authentic sheesham wood furniture and provides quality furniture. They provide exciting deals on solid wood furniture and decor items and offer wide variety of furniture for different spaces of the house and office. They provide solid wood furniture at value effective prices and is a trusted venture for solid wood furniture

Best Experience Always with Saraf Furniture, They always sale amazing products in best discounts sale, The Staff in the store is very humble and professional. They helped me to choose the best product for my home. Prices are high, But According to Products its Worth it.

I ordered a mattress from Saraf furniture few days back, and it has delivered on time. They are very focused in providing the services to their customers. I really appreciate their efforts.

It's a company 2hich follow a policy of 1 fake product in even 5 n hence they maintain 80% of customers.
They use unseasoned wood which spoils preety fast as its easy to get ready for furniture.
The deliveries often go missing after even paying them.
They have trained customer service people like LL Agarwal and Raghunandan Saraf who wud convince u to fix it but sadly it won't fix ever n hence they charge u upfront so that u get stuck with them.

If u r looking for peace of mind then see elsewhere.

At the Saraf Furniture showroom, I had a wonderful experience. Everyone was very polite and courteous. They were very helpful in their suggestions and showed us everything patiently.

Overall my experience is always amazing with Saraf Furniture. I highly recommend to others visit once there. The store ambience was amazing and staff was also great.

They deleted my review from their page. It shows how pathetic their management is. They are just fooling customers by showcasing good reviews. I don't even trust that those are customer reviews. Don't customize products if you don't have the capability. I paid upfront and placed my order on 2nd Dec. 4 months have already passed and am still waiting for a good product to be delivered.
1. Worst customer service ever. I sent more than 15 emails and made multiple calls. They don't have the decency to respond.
2. Raised complaint in consumer forum. Still no response.
3. The amount is taken upfront which is the biggest mistake I did. I don't have a choice but to wait for the product.
All these after buying products worth 1.5 lacs in total. Pathetic customisation and service. Not one person was able to help us in a timely manner and they denied a contact person who had the authority to take a decision. It not only about the quality of your furniture but also about the quality of your customer service. I wish there was a ZERO rating to give.

Please do not order anything at Insaraf store unless you are ready to wait forever for the order to be delivered. I ordered a bed, initially i was asked to wait for six weeks, now it has been THREE MONTHS and the order isn't delivered yet. Worst customer service.

If you want peace of mind, never purchase from insaraf.com.
I ordered a Japanese dining table set (6 seater) from insaraf.com on 9th January 2020 online.
I received the order on 26th January 2020. The table was damaged during assembly by their delivery boys. I got the replacement on 13th March 2020. The replacement table was not polished properly. The table didn't match the chairs so I again asked for replacement. And till date, I have not received inspite of them committing on several occasions.
Even after numerous emails and phone calls, I am yet to see an action from their side.
Extremely mismanaged company and a utterly unprofessional bunch of liars. I would never recommend insaraf to anybody. Sadly, ₹******* down the drain.

I purchased a sofa(2 Seater) from them, first of all they have no free installation facility (only for few selected cities which they claim) and installation charges are very high( site mentions RS 600-900 which they also say that it can't be confirmed). After installation, which I myself did after learning of high installation charges, I found sofa seats to be of very low quality and completely different from pictures that were being depicted on their site( low seating, small sized, with pieces coming out). On asking for a return, they said there is no return policy, on confronting them with the return policy on site, that on site it is written that it can be returned, they smartly changed the return policy overnight. Their call centre people are so very rude and doesn't reply properly, I have been sending e-mails to them, but they reply after 2-3 days and that too they say only one thing sorry for inconvenience we will send someone to install it, which I have been telling them through various mails that it is already installed, but they are sending almost the same reply with nil mention of return. I would request everyone not to get fooled by these people. There are much better other online portals like Pepperfry and Urban ladder, where I had a wonderful experience. These are money eaters, Request everyone to stay Away, I'm fighting for my return for last 15 days.
PS: don't get fooled by their what's app messages which they will send you to Make you buy fast.

I wish, I could give "0" start or negative mark.

WORST EXPERIENCE I EVER HAD IN MY LIFE, NIGHTMARE.

I would request all customer to go for any platform to buy wood product but not INSARAF.COM.

I can't describe how pathetic and horrible experience I have with SARAF FURNITURE.

It's been almost 45 days I placed my order and full advance payment but product still not delivered.

You people should be ashamed for claiming and advertising "Vocal of Local".

Very robotic/fixed -pre-typed response/reply to your every queries.

Not professional at all.

AND they are NOT REFUNDING my money as well just keep making excuses and "will get back to you" kind of response.

I ordered a dining table in early September which was to be delivered before Diwali, till today they have changed dates 6 times… and they don't even inform u untill u reach to them. Shameless people who will send u 1 liner emails with standard reverts… like product was rejected at quality check stage… till now thrice they hAve given me this reply. Every time they say will be dispatched within 3 weeks or before… and when 3 weeks have passed and I ask I get the same reply… within 3 weeks or before. Requested for refund to which they have rejected saying it is under production and now they can't refund… how come a product is under production from over 2 and a half months and still will take another 3 weeks for delivery. Tried reaching owner, director…nobody responded or may be I M not writing to right emails.

Super frustrated. And guess what my family gave away old dining table in October so are without dining table and every day I have to listen to them for making a fool out of myself by trusting such fraudsters.
Pls donot buy from them…. Ever. I am thinking of going to consumer court if now my order is not delivered before Christmas.