Saraf Furniture

Excellent experience with Saraf Furniture and choice, highly recommended. Products selected were just as described, represented excellent value and delivery was quick.

I placed the order on 19th March, 2023, still no clarity by when I will receive my product.
Commitment to dispatch the product was -
1. First 9th April,
2. After that it changed 19th April,
3. After that 24th April,
4. After that 30th April and,
5. Now 10th May.

With all thisI have no confidence that these people will dispatch the product by 10th May.

Their customer care is pathetic with no escalation point.

Looks like either I need to forego the advance I paid or explore legal options.

I don't understand how others could receive their orders. For me it's been 06 months since but no item has been received. Details of the event are as follows:
A coffee table set of 05 pcs (solid sheesham wood) worth 27,999/- was ordered from Saraf Furniture on 27 Oct 20.

Expected delivery date was 22 Nov 20.
Even after a lapse of 06 months, item has not been dispatched yet.
Firm has been approached several times both telephonically and through e mail to check the status of item or to cancel the order however everytime a next deadline is sought for. Calls are kept on hold for hours and everytime a callback is promised, which never actually came ever.

Such a pathetic response from the firm has resulted in monetary losses and subsequently mental harassment to me and my family.

Saraf Furniture is so shameless that neither they are delivering the table nor they are ready to refund the money.
I feel helpless and suggest you all to avoid ordering anything from their company. If someone can help me with this, please suggest.

We ordered a dinning table set 4 months ago and haven't received it till date. They keep on telling to keep patience. It's a completely fraid company. Never buy anything from this site

Fabulous place to shopping amazing furniture according to your needs at best price. The sofa i got its amazing

I am quite disappointed by the way the bed box has been designed and delivered. While looking at the pictures, it did not clearly show that design fault in the bed box, and in my opinion it is a big design fault. The bed box ply is just thrown over the bed without any support. So if you lift the box from the hole provided at the end of the ply length, the piece will be too heavy and you won't be able to bear its weight. Hence technically, it's a design fault.
The ideal way should be that the ply is attached to hinges in the center and a handle be provided at the sides of the ply, horizontally direction. How do you expect to lift such a heavy-weight ply without any hinges/support? Do you expect the customer to lift that heavy piece like a Superman or what?

On top of it, you are providing a one-liner reply saying there is no problem. Bravo! On top of it, you are not even ready to bear the carpenter expense and it is my headache to solve your faulty product.

And why are you not ready to call me directly so that I can explain to you what the problem is? Your customer team says they are not allowed to transfer the call to you or your team.

Also your marketing guy who used to pick my call pre-purchase ( and was super friendly and pushy to make the purchase) has not even responding to my calls now. Totally absconding. Is this what you guys are signing up for?

Amazing collection of woodwork. All types of furniture are available. I had bought a study table at a very very reasonable price and the quality was amazing.

I purchased wardrobe, a bed and a mattress from insaraf. Wardrobe was sent of smaller size despite taking money for larger size and was told that they will return money of larger size so that I can keep smaller size. I refused and after multiple follow ups right size mattress was sent. Bed was supposed to be delivered in 4 weeks but took 3 months to deliver that too after begging and requesting multiple times. Wardrobe broke and cracked in 2 months of purchase and when checked for warranty with insaraf their team mentioned that only termites are covered and not the product. Despite the big claim of seasoned wood the product couldn't withstand 2 months of light cold weather. This is misleading advertisement and claim by insaraf that they give life time warranty when it's only termite treatment that is covered. There products are hollow when it's said it's solid wood and warranty is termite treatment and not product warranty. This calls for legal action against the company to wilfully lie and mislead the customer.

I purchase a furniture from Saraf furniture and the product designs was amazing and was comfortable too. And I post this Review after the one month of usage. Satisfied with my purchasing.

They charge high delivery charges after committing to free delivery. Customer service is pathetic. Not ready to deliver nor refund the money back. Forced to give 20% extra charges to deliver.