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Verify people online by conducting an instant online background check. Reports may include Criminal Records, Addresses, Phone Numbers, Social Profiles, Court Records, Marriage and Divorce Records, Relatives, Email Addresses, Property Records and more!
Infotracer Reviews Summary
The company has garnered a mixed reputation, with positive feedback highlighting the informative nature of its app and the helpfulness of customer service representatives, who have been noted for their responsiveness and willingness to assist. However, numerous customers express frustration over misleading pricing structures, with many feeling deceived by the promise of comprehensive reports that often require additional payments for essential information. Concerns about the accuracy and relevance of the data provided also feature prominently, leading to a sentiment of distrust among users. Overall, while customer service appears to be a strength, significant improvements in transparency and product value are needed.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Deceived….it stated that it would provide the vehicle owner in the initial report for $2.95 but did not. Wants me to pay more for premium report
Hello Lexi,
Thank you for the 5-star review! We're happy to hear that you will use our service again in the future. We strive for customer experience and satisfaction, so your kind words motivate us to continue improving and delivering the best service possible.
If you need further assistance, please do not hesitate to contact us at your most convenient time.
Sincerely,
Jone
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Hello Justin,
Thank you for taking the time to leave a review and I'm sorry you are not satisfied with our service. Please know that we source our information from records made freely and publicly available by the state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions that are not under our control. To learn more about where we get data from, please visit https://infotracer.com/faq/.
I would love to turn things around and make it right if I can. Please reach out to me at askinfotracer@infotracer.com or give me a call at +1 833-922-2315. I look forward to hearing from you. Have a great day ahead, and stay safe.
Sincerely,
Jone
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
The plate number I gave is not owned by who you said it was.
Hello Rhonda,
Thank you for the review and I'm sorry you are dissatisfied with the report you received. I understand how frustrating it must be not to get the accurate information that you need. As a public records provider, we gather data from various sources, including courthouses, white page databases, vital records registries, social networks, archives, and other public record sources. As a result, some of the records we acquire may have errors. We cannot guarantee the accuracy or completeness of any records because they come directly from other sources and also due to legal state restrictions that are not in our control.
Upon checking, I can see that you've already contacted customer service and can confirm that your account has been canceled. Rest assured, our company will no longer bill you. Please let us know if there's anything else we can help you with. Have a great day ahead, and stay safe!
Sincerely,
Jone
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Waste of money. Didn't give no extra info after I paid
Hello Lawrencia,
Thank you for taking the time to leave a review and my sincere apologies our service did not satisfy your data needs. I can see that you have already reached out to customer service, and we tried to look for more information but were unsuccessful. It could be that the VIN might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. This may also happen if the information has been purposely removed for privacy, confidentiality, and security by an individual or the state.
To learn more about where we get data from, please visit https://infotracer.com/faq/.
Please let us know if there's anything else we can help you with. Have a great day ahead, and stay safe!
Sincerely,
Jone
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Hello Edward,
Thank you for sharing your feedback. Our international searches are limited at the moment, and while we are expanding our resources, it is still under development, and further support is not yet available. Nonetheless, please be reminded that we constantly update our information from time to time, so you can always check back for newly updated ones.
Please be advised that your account is active and will renew on May 29,2023. If you wish to cancel, please give us a call or send an email to askinfotracer@infotracer.com. Have a nice day ahead, and stay safe!
Sincerely,
Jone
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I thought I was buying the $2.95 for unlimited info car checks for a week. Then it turned into a $25 monthly auto expense. Luckily I saw the charge and asked for a refund. They did not want to give it to me but then they did once they saw I never used the product beyond that one day.
Hello Julie,
Thank you for your feedback. Please know we offer a 7-day trial to anyone who signs up, and on our checkout page, we state that customers are purchasing a trial that expires in seven days and will be billed monthly for $24.95 if the customer does not cancel during the trial. We provide an Order Summary on the checkout page with a checkbox for the customer to acknowledge the terms before payment.
You may check our Terms of Service at https://infotracer.com/terms/.
Upon checking, I can see that you've contacted customer service, and we confirm that we have processed a refund. Please expect the funds to reflect in 3 to 5 business days. Rest assured, our company will no longer bill you.
Please let us know if there's anything else we can help you with. Have a great day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
The info I received can be found for free. I feel like I have been ripped off.
Hello Michelle,
We appreciate you leaving feedback and I'm sorry our service did not satisfy your data needs. Please know that we gather data from various sources, including courthouses, white page databases, vital records registries, social networks, archives, and other public record sources. As a result, some of the records we acquire may have errors. We cannot guarantee the accuracy or completeness of any records because they come directly from other sources and also due to legal state restrictions that are not in our control.
Upon checking, I can see that you were running a search for a License Plate and VIN and we sincerely apologize, but we could not find any additional information on your request within our database.
This may happen if the vehicle is under any of the following conditions:
(1) has been newly purchased/transferred;
(2) hasn't been updated for a long time;
(3) has been purposely removed for privacy, confidentiality, and security by an individual or the state.
Furthermore, I refunded the fee of $9.95. Please allow 3 -5 business days for the refund to reflect on your account. Please note your account is canceled so our company will no longer bill you. Rest assured, we will be improving our services and becoming better in the future. If you need further assistance, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!
Sincerely,
Jone
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Thank you! Information was quick and accurate. All the info I needed
Hello Ronald,
Thanks for the awesome review! We're glad that not only you found the information on our website quickly but you're also one happy camper. Delivering reliable and timely information is our priority, and it's just our pleasure that we could assist you to your satisfaction.
If you need further assistance, please do not hesitate to contact us at your most convenient time.
Sincerely,
Jone
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Jenny was professional and was able to resolve my inquiry very quickly.
Hello Benedict,
Thank you for the 5-star review! Jenny is always quick in resolving customers concerns and she is an invaluable asset to our team! Jenny will be very glad to hear that you're satisfied and happy with the service.
If you need further assistance, please do not hesitate to contact us at your most convenient time.
Sincerely,
Jone
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I thought I was going to get a nationwide report not just one state. Dont waste your money
Hello Linda,
Thank you for taking the time to leave a review and I apologize for the confusion and any inconvenience this has caused you. Please know that we source data from records made freely and publicly available by the state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions not in our control.
I would love to turn things around and make it right if I can. Please reach out to me at askinfotracer@infotracer.com or call me at +1 833-922-2315. I look forward to hearing from you. Have a great day ahead, and stay safe.
Sincerely,
Jone
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Thank you for the services everything I was great …….
Hello Guidel,
Thank you for the excellent review! We are thrilled you loved your experience. We prioritize customer experience and satisfaction, and your review reaffirms the hard work we put in every day. So thank you for your kind words, and for choosing our services!
If you need further assistance, please do not hesitate to contact us at your most convenient time.
Sincerely,
Jone
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Hello Cary,
We appreciate you taking the time to leave a 4-star review and I apologize for any incorrect information you may have encountered. Please know that we gather data from various sources, including courthouses, white page databases, vital records registries, social networks, archives, and other public record sources. As a result, some of the records we acquire may have errors. We cannot guarantee the accuracy or completeness of any records because they come directly from other sources and also due to legal state restrictions that are not in our control.
I would love to turn things around and make it right if I can. Please reach out to me at askinfotracer@infotracer.com or call me at +1 833-922-2315. I look forward to hearing from you. Have a great day ahead, and stay safe.
Sincerely,
Jone
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Did not give me the one traffic violation I'm looking for, just a waste of money
Hello Jennifer,
I’m sorry if our service did not meet your data needs. Please know that we collect data from various sources, including courthouses, white page databases, vital records registries, social networks, archives, and other public sources. Our records have all been collected from public data and may contain inaccuracies. Unfortunately, we can’t guarantee complete or accurate information for every name, phone number, or address because publicly available information varies.
I would love to turn things around and make it right if I can. Please reach out to me at askinfotracer@infotracer.com or call me at +1 833-922-2315. I look forward to hearing from you. Have a great day ahead, and stay safe.
Sincerely,
Jone
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Customer care representative was super helpful! He did as I asked and didn't try to throw offers at me to avoid my cancellation. Was super respectful about my request.
Hello Mari,
We appreciate you leaving a 5-star review! Thank you so much for your kind words! We really appreciate you taking the time out to share your experience with us—and we agree, Jay is truly a gem to have on our team! We count ourselves lucky for customers like you.
If you need further assistance, please do not hesitate to contact us at your most convenient time.
Sincerely,
Jone
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
It was ok didn't get the info I thought I would but it was better then nothing
Hello Dustin,
We apologize if the information is missing. We always strive to provide accurate and helpful information to our customers.
If there's anything specific you were looking for or if there's additional information you need, please let us know, and we'll do our best to assist you further.
Please do not hesitate to reach out to us via email at askinfotracer@infotracer.com. We will make sure we are here to help. We appreciate your understanding and hope to have the opportunity to improve your experience in the future.
Sincerely,
Nina
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I forgot to delete my subscription and they painlessly deleted for me and refunded 3 months. They didn't have to do that, so I appreciate it very much!
Hello Travis,
We appreciate your feedback about your customer service experience.
We believe in providing excellent customer service and ensuring that our customers are satisfied. Your positive feedback is truly appreciated, and we're happy to have been able to assist you in a painless manner. We look forward to serving you again in the future!
Sincerely,
Nina
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Easy to use and fast. Great price. Lots of information given
Hi Chris,
Thank you for this excellent review! We're happy you found the information you needed. The entire team will be pleased to read what you wrote. We hope that you will also recommend us to others. Have a great day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Thanks for the help. Keeps me safe. The wolf safe thanks
Hello Gracious,
Thank you for the 5-star review! We really appreciate you taking the time to share your experience with us. We prioritize customer experience and satisfaction, and we’re happy to hear we hit the mark for you. So thank you for your kind words.
If you need further assistance, please do not hesitate to contact us at your most convenient time.
Sincerely,
Jone
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
There was no information found, as a result of the check!
Hello Ronald,
Thank you for the review. I understand you were having trouble locating the information on our website, and I sincerely apologize for this inconvenience. I can see here that you were running a search for a phone number and I also ran the search on my end and was also unsuccessful. This may happen if the phone number is under any of the following conditions:
(1) is a dummy/system-generated number;
(2) has been added to the Do Not Call List;
(3) has been purposely removed for privacy, confidentiality, and security by an individual or the state.
Additionally, we source our information from records made freely and publicly available by the state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions that are not under our control.
I can confirm that your account has been canceled; our company will no longer bill you. You will still have access to your unlimited searches until May 19,2023. Rest assured, we will be improving our services and becoming better in the future. If you need further assistance, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!
Sincerely,
Jone
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Merche,
Thank you for the review and I'm sorry we were not able to provide you with the vehicle's owner's information. Please know that Premium Reports are optional add-on services only that are separate from your subscription. Although the premium report may provide additional vehicle specification details, your regular subscription will be able to determine vehicle ownership if it is available publicly, just as the same as premium reports, so you can exit the pop-up notification and continue the search without extra fees.
I ran the search on my end and was also unsuccessful. It could be that the license plate might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. This may also happen if the information has been purposely removed for privacy, confidentiality, and security by an individual or the state. To learn more about where we get data from, please visit https://infotracer.com/faq/.
Please be advised that your account is active and will renew on June 1,2023. If you wish to cancel, please give us a call or send an email to askinfotracer@infotracer.com. Have a nice day ahead, and stay safe!
Sincerely,
Jone
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315