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Verify people online by conducting an instant online background check. Reports may include Criminal Records, Addresses, Phone Numbers, Social Profiles, Court Records, Marriage and Divorce Records, Relatives, Email Addresses, Property Records and more!
Infotracer Reviews Summary
The company has garnered a mixed reputation, with positive feedback highlighting the informative nature of its app and the helpfulness of customer service representatives, who have been noted for their responsiveness and willingness to assist. However, numerous customers express frustration over misleading pricing structures, with many feeling deceived by the promise of comprehensive reports that often require additional payments for essential information. Concerns about the accuracy and relevance of the data provided also feature prominently, leading to a sentiment of distrust among users. Overall, while customer service appears to be a strength, significant improvements in transparency and product value are needed.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
The lady on the phone spoke very well
She helped me out greatly
I wish her a nice day
Her voice was polite and clear
Wrong address and phone number provided.
No other choices were given by you. I phoned that phone number and it was not the person I was looking for. I will be canceling.
Hello Dianne,
We appreciate you leaving a review and I'm sorry for the incorrect address and phone number provided in the report. I understand how frustrating it must be not to get the accurate information that you need. As a public records provider, we gather data from various sources, including courthouses, white page databases, vital records registries, social networks, archives, and other public record sources. As a result, some of the records we acquire may have errors. We cannot guarantee the accuracy or completeness of any records because they come directly from other sources and also due to legal state restrictions that are not in our control.
I went ahead and processed the cancelation. Rest assured; our company will no longer bill you. The payment made will allow you access until June 14,2023. Rest assured, we will be improving our services and becoming better in the future. If you need further assistance, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!
Sincerely,
Jone
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I found all the information I needed on the truck. It was a very efficient process and didn't cost an arm and a leg.
Hello Douglas,
Thank you for the awesome review! We're delighted to hear that you found all the information you needed and that the process was efficient for you. We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.
If you need further assistance, please do not hesitate to contact us at your most convenient time. We're here to help, and we appreciate your business!
Sincerely,
Jone
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I received some relevant information, but was only up to 28k miles. What happened to the rest of the mileage? The vehicle has 150k miles. 130k unreported?
Hello Craig,
Thank you for the review and I'm sorry our service did not meet your data needs. I understand your concern regarding the missing mileage between the reported 28,000 miles and the actual 150,000 miles on the vehicle. Please know that we source data from records made freely and publicly available by the state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions not in our control. To learn more about where we get data from, please visit https://infotracer.com/faq/.
Rest assured; we constantly update our records, and to get you notified of any newly available information, you can set alerts on your searches in the ‘My Alerts’ section of your account.
Please be advised that your account is active and will renew on June 13,2023. If you wish to cancel, please give us a call or send an email to askinfotracer@infotracer.com. Have a nice day ahead, and stay safe!
Sincerely,
Jone
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Did not like the auto-renew, but was easy to cancel
Hello Jonathan,
We appreciate your feedback and are glad you found it easy to cancel the service. We understand that auto-renewal can sometimes be inconvenient for our customers, and we're sorry for any inconvenience it may have caused. We always provide an Order Summary with a checkbox for the customer to acknowledge the terms before payment. We also state the subscription details, including that customers will be billed for a monthly subscription if a customer does not cancel during the 7-day trial period.
You may check our Terms of Service at https://infotracer.com/terms/.
Please don't hesitate to reach out if you have any further questions or need assistance. We're here to assist. Thank you again for choosing our service and for sharing your experience. Have a great day ahead!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Very simple online process and had a result within minutes!
Professional and experienced!
Hello Sandro,
Thank you for your review and for choosing our service. We're thrilled that you had a positive experience with us and that our online process was simple and efficient. Our team takes pride in providing professional and experienced service to our customers.
We strive to be straightforward and results-oriented. We understand the importance of delivering accurate and timely information to our customers. We're glad you found our service effective compared to other options that may not have met your expectations.
If you ever need assistance or have questions, please don't hesitate to reach out. We're here to help you. Thank you again for your feedback and for trusting us with your search. Have a great day ahead!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Horrible experience blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah
Hello Daniela,
Thank you for the review and I'm sorry to hear that you had a bad experience. I can see here that you were running a search for a VIN, and we were able to provide results. Was there something wrong with the report? I would love to turn things around and make it right if I can.
Please reach out to me at askinfotracer@infotracer.com or give me a call at +1 833-922-2315. I look forward to hearing from you. Have a great day ahead, and stay safe.
Sincerely,
Jone
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Got everything I was looking for and more. Will definitely be using this site for any future searches. Thanks!
Hello Tyrsa,
Thank you for your positive review! We're happy to hear that not only you found the information you were looking for on our website, but you also had a great experience and that you plan on using our site for future searches. We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.
If you need further assistance, please do not hesitate to contact us at your most convenient time.
Sincerely,
Jone
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
This web page is amazing it did wvery thing just as it said it would an more hands down the best 3 dollars I have ever spent
Hello Matthew,
Thank you for your awesome feedback! We're thrilled to hear that our web page exceeded your expectations and delivered everything as promised. It's great to know that you found great value in your subscription, and we appreciate your kind words about it being the best three dollars you've ever spent. We prioritize customer experience and satisfaction, so your feedback is truly rewarding. Again, thank you and we look forward to serving you again! Have a great day ahead, and stay safe!
Sincerely,
Jone
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
This car has Texas plates but that did not show on the search
Hello Natalee,
Thank you for leaving a review and my sincere apologies our service did not satisfy your data needs. I understand how frustrating it must be not to get the information that you need. Please know that we gather data from various sources, including courthouses, white page databases, vital records registries, social networks, archives, and other public record sources. As a result, some of the records we acquire may have errors. We cannot guarantee the accuracy or completeness of any records because they come directly from other sources and also due to legal state restrictions that are not in our control. To learn more about where we get data from, please visit https://infotracer.com/faq/.
Rest assured; we are working on improving our services. Please let us know if there's anything else we can help you with. Have a great day ahead, and stay safe!
Sincerely,
Jone
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Its a lot more info than I've gotten from any other search apps
Hello Jack,
Thank you for the 5-star review! We're thrilled to hear that you found our search app to be more informative compared to other search apps. We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. Your review reaffirms the hard work we put in every day and it will motivate us more to keep working to stay on top of our game! Again, thank you, and have a great day ahead, and stay safe!
Sincerely,
Jone
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I was unable to obtain any information regarding the phone or email address associated with opening bank accounts in my name. However, my Infotracer team member went out of his way and assisted with searching different databases for the information. Thank you my friend. I highly recommend Infotracer!
Hello Elizabeth,
Thank you so much for the excellent review! We really appreciate you taking the time to share your experience with us and it's great to hear that you will recommend us to others.
Jay is one of our best agents and he always goes out of his way to provide helpful and personalized assistance to customers. He is truly a gem to have on our team! Your feedback will motivate him more to be the best at his job. Again, thank you and we count ourselves lucky for customers like you.
If you need further assistance, please do not hesitate to contact us at your most convenient time.
Sincerely,
Jone
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
The initial search identified that a title had been found for this trailer. Upon payment, and creation of a report, there was no title found. Additionally, I thought I was paying for a single report, then find that you intend to charge me $2.95 on a recurring basis. No thank you. Please close my account.
Hello Gregory,
Thank you for sharing your feedback and I'm sorry that we were not able to provide you with the information that you wanted. Please know that everyone is welcome to do a Preliminary Search on our site. The Preliminary Search accesses people’s databases to verify that the person exists in the United States and is just a preview of the possible results available once you've subscribed to our services.
Additionally, the pre-checkout page gives you an overview of the package you choose, including the cost, details of the service, and length of the package. Before the billing was accepted and concluded, we asked you to carefully read the invoice and click the required buttons to show that you understood the terms and conditions.
Upon checking, I can see that you were running a search for a VIN, and I sincerely apologize, but I could not find any additional information on your request within our database. It could be that the VIN might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. This may also happen if the information has been purposely removed for privacy, confidentiality, and security by an individual or the state. To learn more about where we get data from, please visit https://infotracer.com/faq/.
I can confirm that your account has been canceled; our company will no longer bill you. Rest assured, we will be improving our services and becoming better in the future. If you need further assistance, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!
Sincerely,
Jone
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
The information is old and outdated very disappointed, I feel as though this was a scam.
Hello Dee,
Thank you for leaving your feedback and I'm sorry our service did not satisfy your data needs. I understand how frustrating it must be not to get the information that you need. Please know that we source our information from records made freely and publicly available by the state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions that are not under our control. To learn more about where we get data from, please visit https://infotracer.com/faq/.
I would love to turn things around and make it right if I can. Please reach out to me at askinfotracer@infotracer.com or call me at +1 833-922-2315. I look forward to hearing from you. Have a great day ahead, and stay safe.
Sincerely,
Jone
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Not super accurate so far. I can enter in emails, names and social security number since it is me.
Hello Robert,
Thank you for taking the time to leave a review and I'm sorry our service did not satisfy your data needs. I understand how frustrating it must be not to get the accurate information that you need. Please know that we gather data from various sources, including courthouses, white page databases, vital records registries, social networks, archives, and other public record sources. As a result, some of the records we acquire may have errors. We cannot guarantee the accuracy or completeness of any records because they come directly from other sources and also due to legal state restrictions that are not in our control. To learn more about where we get data from, please visit https://infotracer.com/faq/.
I would love to turn things around and make it right if I can. Please reach out to me at askinfotracer@infotracer.com or give me a call at +1 833-922-2315. I look forward to hearing from you. Have a great day ahead, and stay safe.
Sincerely,
Jone
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I would like my money back due to not really giving all info. Such as owner info
Hello Antonio,
I appreciate you leaving a review and my sincere apologies that we were not able to provide you with the vehicle's owner's information.
I ran the search on my end and was also unsuccessful. It could be that the license plate might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. This may also happen if the information has been purposely removed for privacy, confidentiality, and security by an individual or the state. To learn more about where we get data from, please visit https://infotracer.com/faq/.
Since we were not able to provide any information, I went ahead and processed a refund of $2.95. Please expect the funds to reflect in 3 to 5 business days. Your account has also been deactivated, and your email has been removed from our mailing list. Please let us know if there's anything else we can help you with. Have a nice day ahead, and stay safe!
Sincerely,
Jone
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
It was an uneventful car research. Lots of detail still unavailable or missing even with premium search.
Hello Brittany,
We appreciate your feedback and are sorry you were dissatisfied with the report you received. Please know that we source our data from records made freely and publicly available by the state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions not in our control.
Also, Premium Reports are optional add-on services separate from your subscription. You can exit the pop-up notification, which will continue running the search without additional fees.
We want to make things right and help you get the required information at no extra cost. If you prefer, we can schedule a call whenever you are available, or you can contact us via email at askinfotracer@infotracer.com. Please know that we are here to assist you.
We look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Most if the information I was looking for was revealed to me. Though I put in my correct vin I was still told that one number was possibly wrong.
Hello Shannon,
We appreciate you leaving a 5-star review! I'm glad to hear that you found the information you were looking for. I can see here that you were running a search for a VIN, and we were able to provide results. Was there something wrong with the report? I would love to turn things around and make it right if we can. Please reach out to me at askinfotracer@infotracer.com or call me at +1 833-922-2315. I look forward to hearing from you. Have a great day ahead, and stay safe.
Sincerely,
Jone
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Well since ive only had this account for less than five minutes it is hard for me to leave an accurate rating yet. But so far the first search i have done has showed me far less information than what i have already found on other sites. I will keep looking
Hello Bernadette,
Thank you for leaving a review and we apologize for sending an early survey invite. I'm sorry that your initial experience did not meet your data needs. Please know that we source our information from records made freely and publicly available by the state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions that are not under our control. To learn more about where we get data from, please visit https://infotracer.com/faq/.
I would love to turn things around and make it right if I can. Please reach out to me at askinfotracer@infotracer.com or call me at +1 833-922-2315. I look forward to hearing from you. Have a great day ahead, and stay safe.
Sincerely,
Jone
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
You guys are actually really great! And accurate! Thank you! Oh and thank you for offering a free trial
Hello Kara,
Thank you for leaving us such an excellent review! We are thrilled to hear that you find our service to be great and accurate. Our goal is to provide helpful and reliable assistance and we're glad you are satisfied and happy with our service.
Regarding the free trial, my apologies for the confusion. Please know that we offer a complimentary preliminary search for all customers, which provides a preview of the potential results that can be obtained through our subscription services. However, it's important to note that maintaining the quality of our information involves various expenses such as access, collections, updates, and sorting, which is why our reports are not available for free. I hope this clarifies any confusion.
If you need further assistance, please do not hesitate to contact us at your most convenient time.
Sincerely,
Jone
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Emily,
Thank you so much for your kind words! We're glad to hear that Madison, the lady you spoke to on the phone provided excellent assistance and made a positive impression on you. Madison consistently stands out as one of our top-performing agents, consistently going above and beyond to provide exceptional assistance to our customers. She is truly a gem to have on our team! We will make sure to pass on your kind words and well wishes to her. Again, thank you for your kind words and we really appreciate you taking the time out to share your experience with us.
If you need further assistance, please do not hesitate to contact us at your most convenient time.
Sincerely,
Jone
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315