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Verify people online by conducting an instant online background check. Reports may include Criminal Records, Addresses, Phone Numbers, Social Profiles, Court Records, Marriage and Divorce Records, Relatives, Email Addresses, Property Records and more!
Infotracer Reviews Summary
The company has garnered a mixed reputation, with positive feedback highlighting the informative nature of its app and the helpfulness of customer service representatives, who have been noted for their responsiveness and willingness to assist. However, numerous customers express frustration over misleading pricing structures, with many feeling deceived by the promise of comprehensive reports that often require additional payments for essential information. Concerns about the accuracy and relevance of the data provided also feature prominently, leading to a sentiment of distrust among users. Overall, while customer service appears to be a strength, significant improvements in transparency and product value are needed.
This summary is generated by AI, based on text from customer reviews
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Does not provide the information it states it will. False advertisement
No information about who owns it or which company it belongs to
Hi Anita
Thank you for your feedback. I’m sorry for any confusion regarding the ownership details.
I have also searched on my end to see if I could help yield the results you may need, but I was unsuccessful. It could be that the license plate might be restricted access under the Driver’s Privacy Protection Act (DPPA). I hope you understand.
Please let us know if there's anything else we can help you with. Have a great day, and stay safe!
Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I am unable to access the social profile or Linkedin using your system. You have provided a few random numbers that don't work, and don't explain what the number is for for the social profile
Hi Nada,
Thank you for your feedback. I’m sorry you're dissatisfied with the information you received when you were doing your search. Our reports rely on data from various agencies, which may not always be fully accurate or complete. We hope you understand. You can check the details on this link:
https://infotracer.com/terms/
Please let us know if there's anything else you need assistance with. We’re here to help. Have a great day, and stay safe!
Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Did not show owner next time should show it otherwise don't offer it on your service
Hi Mohammad,
Thank you for your feedback! I’m sorry you did not get the information you needed.
All customers are welcome to conduct a preliminary search. This search accesses public databases to confirm that a person is present in the United States. The information is for reference only. Please note that results from the preliminary search may differ from those found in the member’s area using the same search criteria.
I tried searching for the information in our database but was also unsuccessful. This might be because the information is restricted access under the Driver’s Privacy Protection Act (DPPA). There is no assurance, as found in our FAQs>Data Questions: https://infotracer.com/faq/. We appreciate your understanding.
Please let us know if there's anything else we can help you with. Have a great day, and stay safe!
Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Misleading home page. I was looking for who owned a certain vehicle. After entering the VIN, it said the ownership information was available. I paid to see the report only to find out I have to pay for another report.
Hi Joseph,
Thank you for your feedback. I’m sorry if you're dissatisfied with the information you received.
All customers can run a free preliminary search to verify a person’s existence in the U.S., and the results may differ from the member’s area.
I tried searching for the information you needed but was also unsuccessful. This might be because the information is restricted access under the Driver’s Privacy Protection Act (DPPA). There is no assurance, as found in our FAQs>Data Questions: https://infotracer.com/faq/. We hope you understand.
Please let us know if there's anything else we can help you with. Have a great day, and stay safe!
Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I did this search to find the owner and it's not shown. A total rip off!
Hi Ron,
Thank you for your feedback. I’m sorry if you did not get the information you needed.
I tried searching for the information but was also unsuccessful. This might be because the information is restricted access under the Driver’s Privacy Protection Act (DPPA). There is no assurance, as found in our FAQs>Data Questions: https://infotracer.com/faq/. We hope you understand.
Please let us know if there's anything else we can help you with. Have a great day, and stay safe!
Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Good but the re[port is a bit confusing. Why "valid since" for a person's name?
Hi Osei,
Thank you for your 4-star rating! I’m glad you found the report helpful, but I understand your concern regarding the "valid since" term, and I'm sorry for the confusion.
The "valid since" field refers to the date from which the person’s information was confirmed or verified in our system. This ensures that the data is current and up-to-date and can be useful for understanding when the information was last validated.
If you need anything else, please call or email us at askinfotracer@ask.infotracer.com. We're here to help.
Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Always a pay wall. I entered License plate it stated it was found. I buy, not found. GARBAGE
Hi Jason,
Thank you for your feedback. I’m sorry if the outcome of your search did not provide what you are looking for.
Please know that all customers are welcome to run a preliminary search. The preliminary search accesses people's databases simply to verify that the person exists in the United States. This information is provided as reference material only. Search results obtained from the Preliminary Search may not match those obtained in the member’s area based on the same search parameters.
I tried searching for the information you needed but was also unsuccessful. This might be because the information is restricted access under the Driver’s Privacy Protection Act (DPPA) protection. There is no assurance, as found in our FAQs>Data Questions: https://infotracer.com/faq/. We hope you understand.
Please let us know if there's anything else we can help you with. Have a great day, and stay safe!
Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Hi Kassy,
Thanks for your 3-star rating! We’re glad you had a positive experience with us.
Please know that we are constantly working to improve. If you have specific concerns or need further clarification, please feel free to reach out or send an email to askinfotracer@ask.infotracer.com. We’re here to help.
We look forward to hearing from you again. Have a nice day, and stay safe!
Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Very accurate, progressive, professional, inquiry absolute, satisfactory
Hello Steven,
Thank you so much for your positive feedback! We're delighted you found our service accurate, professional, and satisfying. We work hard to meet your expectations and are happy to hear we hit the mark for you.
If you need further assistance, please do not hesitate to contact us at your earliest convenience. Have a great day, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Hello Justin,
Thank you for your review, and I'm sorry if we could not provide the information you need. Please know that for images, it depends on the availability of the data. We gather data from various sources, including courthouses, white page databases, vital records registries, social networks, archives, and other public record sources. As a result, some of the records we acquire may have errors. We cannot guarantee the accuracy or completeness of any records because they come directly from other sources and also due to legal state restrictions that are not in our control.
If you need anything else, please do not hesitate to contact us at your earliest convenience. Have a nice day, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
It's not picking up accurate information. I would suggest saving your money
Hello Lindsey,
Thank you for your review, and I'm sorry our service did not meet your data needs. I understand how frustrating it must be not to get the accurate information you need. We source data from records made freely and publicly available by the state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions that are not under our control.
To learn more about where we get data from, please visit https://infotracer.com/faq/.
I want to turn things around and help you get the necessary information. If you’d like, we can schedule a call as soon as you are free, or you can email us at askinfotracer@ask.infotracer.com. Rest assured, we’re here to help you.
I look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I needed owner information on a truck that was being traded in to protect our business. This site claimed to have it. Then it kept on wanting more money for more information. There really was no more information. I would consider this site a complete click bait scammer. This should be illegal! I would not recommend to anyone except a review from the attorney general. I am still considering contacting him.
Hello Jesse,
Thank you for your feedback. We sincerely apologize we could not provide the owner's information of the vehicle you were searching for. Everyone is welcome to do a Preliminary Search on our site. The Preliminary Search accesses people’s databases to verify that the person exists in the United States and is just a preview of the possible results available once you've subscribed to our services.
Additionally, the notifications regarding additional fees for the Premium Reports are optional add-ons only. You can exit the pop-up notification, and it will continue running the search without additional fees.
I’ve tried searching for it on my end but was also unsuccessful. It could be that the license plate/VIN might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. This may also happen if the information has been purposely removed for privacy, confidentiality, and security by an individual or the state.
Since we could not provide the information, I canceled the account and processed a refund of $9.95 for the Premium Report. Please expect the funds to reflect in 3 to 5 business days. Rest assured, we are working on improving our services. If you need anything else, please do not hesitate to contact us at your earliest convenience. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Paid for a service provided the vin. But. No I.D on who owns it. That was the purpose of paying!
Hello Randy,
Thank you for your review. We sincerely apologize we could not provide the owner's information of the vehicle you were searching for. We source data from records made freely and publicly available by the state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions that are not under our control.
I forwarded a request for the vehicle's owner's information to one of our research specialists, who will look into this for you. You will receive an update today.
If you need further assistance, please don’t hesitate to contact us. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Doesn't give you anything worth a crap, don't recommend full of add ons
Hello Brandon,
Thank you for sharing your feedback. I'm sorry if you're dissatisfied with our service.
Premium Reports are just optional add-ons. Accessing this additional, highly sensitive data comes at a cost, as it is not available from any other source. However, you can close the pop-up message, and the search will proceed without interruption.
We aim to offer useful and beneficial services to our customers, and your input helps us improve. If you're willing to share more details about your experience, we'd love to understand your concerns better and find ways to make things right. Please contact us at askinfotracer@ask.infotracer.com. We’re always here to help!
Have a nice day, and stay safe!
Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Fast and easy to use, Needed to find out who left trash in my yard and this service helped.
Hello Vincent,
Thank you for taking the time to share your experience with our service. We are glad that it was both fast and easy to use and helped you resolve the issue.
If you have any further questions or need assistance in the future, please don’t hesitate to let us know. We are always here to help.
Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Nothing is updated this was a waste and i want my money back this is hard enough without being tricked
Hi Fara,
Thanks for your feedback. I’m sorry that the information you received was not current.
Please know that our data is sourced from multiple agencies, and while we strive for accuracy, some information may not always be current. For further details, you may visit this link:
https://infotracer.com/terms/
We have issued a refund to your account. You should expect the amount to appear in your statement within 3–5 business days. Let us know if there's anything else we can help you with. Have a great day, and stay safe!
Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Scam, waste of time and money, I just paid and now you want me to pay more under the guise of "premium information", what a joke.
Hello Joshua,
We sincerely apologize for the confusion and inconvenience this has caused you. Please know that the notifications regarding additional fees for the Premium Reports are optional add-ons only. We have to pay a fee to access these extra and highly sensitive data, which is not available anywhere else. Nonetheless, you can exit the pop-up notification, and it will continue to run the search without any additional fees.
I want to turn things around and help you get the necessary information. If you’d like, we can schedule a call as soon as you are free, or you can email us at askinfotracer@ask.infotracer.com. Rest assured, we’re here to help you.
I look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Very informative,quick and simple,a good tool to see who you are dealing with when unknown emails arrive…
Hello John,
Thank you for the 4-star review! We're thrilled you found our service informative, quick, and simple. We value your time and convenience, so our goal is to assist and help our customers find the information they need as quickly as possible.
If you need anything else, please do not hesitate to contact us at your earliest convenience. Have a nice day, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Report has no valuable details need more info that is useful
Hello Joseph,
Thank you for your review, and I'm sorry our service did not meet your data needs.
I can see you were trying to find information on an email address. We sincerely apologize, but we could not find any additional information on your request within our database. This may happen if the email address is under any of the following conditions:
(1) is a dummy/system-generated email;
(2) has been added to the Do Not Email List;
(3) has been purposely removed for privacy, confidentiality, and security by an individual or the state.
Rest assured, we are working on improving our services. Please let us know if there's anything else we can help you with. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Stephan,
Thank you for your feedback. My apologies if the outcome of your search did not provide what you are looking for. All customers are welcome to run a preliminary search. The preliminary search accesses people's databases simply to verify that the person exists in the United States. This information is provided as reference material only. Search results obtained from the Preliminary Search may not match those obtained in the member’s area based on the same search parameters.
We source our data from courthouses, white page databases, vital records websites, social networks, and archives. It could be that the owner’s information might be restricted access under the Driver’s Privacy Protection Act (DPPA). We hope you understand.
Please feel free to give us a call or send an email to askinfotracer@ask.infotracer.com if you need further assistance. Have a great day, and stay safe!
Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315