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Verify people online by conducting an instant online background check. Reports may include Criminal Records, Addresses, Phone Numbers, Social Profiles, Court Records, Marriage and Divorce Records, Relatives, Email Addresses, Property Records and more!
Infotracer Reviews Summary
The company has garnered a mixed reputation, with positive feedback highlighting the informative nature of its app and the helpfulness of customer service representatives, who have been noted for their responsiveness and willingness to assist. However, numerous customers express frustration over misleading pricing structures, with many feeling deceived by the promise of comprehensive reports that often require additional payments for essential information. Concerns about the accuracy and relevance of the data provided also feature prominently, leading to a sentiment of distrust among users. Overall, while customer service appears to be a strength, significant improvements in transparency and product value are needed.
This summary is generated by AI, based on text from customer reviews
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Very well done when using this site and quick response to it.
The information that I got did help to find what I needed to know. Very easy to use
Hello Phillip,
Thank you for the positive review! We're delighted that you found the information helpful and easy to use. We work hard to meet your expectations, and we’re happy to hear we met them.
If you need further assistance, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Void Void Void Void Void Void Void Void Void Void Void Void Void Void Void Void Void Void Void Void Void Void Void Void Void Void Void Void Void Void
Hello Ryan,
Thank you for your review. Your business means a lot to us, so if you ever have additional feedback, please don’t hesitate to reach out to us at askinfotracer@ask.infotracer.com at your earliest convenience. We look forward to assisting you with any of your concerns.
Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I bought access to the report and now theres a premium one?
Hi Cameron,
Thank you for your feedback. We aim to be as transparent as possible about our offerings, and I’m sorry for the confusion regarding our service.
To clarify, Premium Reports are just optional add-ons. Accessing this additional, highly sensitive data comes at a cost, as it is not available from any other source. However, you can close the pop-up message, and the search will proceed without interruption.
We appreciate your patience and want to help you better understand your options. Please let us know if there’s anything specific we can assist you with. You can call or email us at askinfotracer@ask.infotracer.com. Have a great day, and stay safe!
Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I wanted a copy of my title for my car and paid $3 and there was no title provided after paying. It just directed me to request a copy from the state. A waste of time.
Hello Liezel,
Thank you for leaving a review. We sincerely apologize for the confusion and inconvenience this has caused you. Please know that you will still need to approach the appropriate legal authorities to assist you with this concern for official documents. Our service only allows you to look up publicly available information, which you can use and print out as references for whatever purpose you intend.
I processed a refund of $2.95. Please expect the funds to reflect in 3 to 5 business days. Your account has also been deactivated, and your email has been removed from our mailing list. Rest assured, we are working on improving our services. If you need anything else, please do not hesitate to contact us at your earliest convenience. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Need owner's name of vehicle paid the $2.95 requested and still no name. Now you want an additional $9.95 to get name. What a scam!
Hello Michelle,
Thank you for your feedback. I'm sorry we could not provide the vehicle's owner information. Please know that the notifications regarding additional fees for the Premium Reports are optional add-ons only. You can exit the pop-up notification, and it will continue running the search without additional fees.
I ran the search on my end and was also unsuccessful. It could be that the license plate might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. This may also happen if the information has been purposely removed for privacy, confidentiality, and security by an individual or the state.
Since we could not provide the information, I canceled the account and processed a refund of $2.95. Please expect the funds to reflect in 3 to 5 business days. Your account has also been deactivated, and your email has been removed from our mailing list. Rest assured, we are working on improving our services. Please let us know if there's anything else we can help you with. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Quick, but there was also a lot of information regarding another person with the same name living on another continent.
Hello EM,
Thank you for your feedback! We're glad you found our service quick. We apologize for the confusion caused by the additional information regarding another person with the same name. Please know that our services let customers look up information about people in the United States. Thus, the search results may pertain to a different person with the same name as the one being searched.
We source data from records made freely and publicly available by the state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions that are not in our control.
To learn more about where we get data from, please visit https://infotracer.com/faq/.
Rest assured, we are working on improving our services. Please let us know if there's anything else we can help you with. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Inaccurate & poor information, no photos, got an info about a total loss reported on this vehicle and you didn't find it
Hello Paweł,
Thank you for your review. I'm sorry you're dissatisfied with the report you received. I understand how frustrating it must be not to get the information that you need.
We source data from records made freely and publicly available by the state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions that are not in our control.
Nonetheless, I forwarded a request for the vehicle's title record to one of our research specialists, who will look into this for you. You will receive an update today.
If you have any other concerns, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Vague and nothing coming up. Nothing nothing nothing is available
Hello Nathan,
Thank you for sharing your feedback. I'm sorry our service did not meet your data needs. This is not the kind of experience we wanted you to have.
As a public records provider, we gather data from various sources, including courthouses, white page databases, vital records registries, social networks, archives, and other public record sources. As a result, some of the records we acquire may have errors. We cannot guarantee the accuracy or completeness of any records because they come directly from other sources and also due to legal state restrictions that are not in our control.
To learn more about where we get data from, please visit https://infotracer.com/faq/.
Rest assured, we are working on improving our services. Please let us know if there's anything else we can help you with. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Hello Chris,
Thank you for your positive review! We're happy you found our service easy to use and that the knowledge provided met your expectations. We work hard to meet your expectations and are happy to hear we hit the mark for you.
If you need further assistance, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Great service. Found all files
With my Name. Found all files on the dark web.
Hello Peter,
Thank you for the 5-star review! We're glad you were satisfied with our service. We prioritize customer experience and satisfaction, and your review reaffirms the hard work we put in every day. So, thank you for your kind words; we look forward to seeing you again.
Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
It was stated that I would get warranty info before I paid for it. Once I paid for it, it was not on the report but says if I pay more for a premium report, it will be on there so I paid for nothing. Scandalous
Hello Allison,
Thank you for taking the time to give us a review, and we sincerely apologize if you could not get the information you needed. Everyone is welcome to do a Preliminary Search on our site. The Preliminary Search accesses people’s databases to verify that the person exists in the United States and is just a preview of the possible results available once you've subscribed to our services.
Additionally, the notifications regarding additional fees for the Premium Reports are optional add-ons only. Although premium reports will provide additional information, the availability of the data still depends on what was additionally gathered publicly. Nonetheless, you can exit the pop-up notification, and it will continue to run the search without any additional fees.
I forwarded a request for the vehicle's warranty information to one of our research specialists, who will look into this for you. You will receive an update today.
If you have any other concerns, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
It would be helpful if the owner's name would be included in the report
Hello RNita,
Thank you for sharing your feedback. We sincerely apologize we could not provide the owner's information of the vehicle you were searching for.
I can see here that you were running a search for a License Plate/VIN. I’ve tried searching for it on my end but was also unsuccessful. It could be that the license plate might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. This may also happen if the information has been purposely removed for privacy, confidentiality, and security by an individual or the state.
Since we could not provide the information, I canceled the account and processed a refund of $9.95 for the Premium Report. Please expect the funds to reflect in 3 to 5 business days. Rest assured, we are working on improving our services. If you need anything else, please do not hesitate to contact us at your earliest convenience. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Easy to use. Reasonable rate. Site is easy to navigate and reasons for lookup are easy to understand
Scam wanting additional money only after paying for the full report.
Hello Ian,
Thank you for your feedback. We sincerely apologize for the confusion and inconvenience this has caused you. Please know that the notifications regarding additional fees for the Premium Reports are optional add-ons only. You can exit the pop-up notification, and it will continue running the search without additional fees.
I can see you were running a search for a license plate, and I sincerely apologize, but I could not find any additional information on your request in our database. It could be that the license plate might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. This may also happen if the information has been purposely removed for privacy, confidentiality, and security by an individual or the state.
Please be advised that your account is active and will renew on January 22,2025. If you wish to cancel, please give us a call or send an email to askinfotracer@ask.infotracer.com. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I just paid for owner info and received everything but that information.
Hi Jazmin,
Thank you for your feedback! I’m sorry if you're dissatisfied with the information you received.
I also checked the information but couldn’t locate anything in our database. It could be that the License Plate might be restricted access under the Driver’s Privacy Protection Act (DPPA). We source our data from courthouses, white page databases, vital records websites, social networks, and archives. There is no assurance, as found in our FAQs>Data Questions: https://infotracer.com/faq/. We hope you understand.
Let us know if there's anything else we can help you with. Have a great day, and stay safe!
Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
The site sucked me in by having the person come up when I saw his name specifically when an arrest record was shown. When I paid, the report said "no criminal or arrest record". So WHY SHOW arrest record page with his name (no other person named) in the first place? Slick.
Hi Russell,
Thank you for your feedback. I’m sorry you did not receive the information you needed.
Please know that all customers are welcome to run a Preliminary search. The preliminary search accesses people's databases simply to verify that the person exists in the United States. This information is provided as reference material only. Search results obtained from the Preliminary Search may not match those obtained in the member’s area based on the same search parameters.
While we strive to provide accurate information, publicly available data can vary, and some records may be incomplete due to state regulations. We appreciate your understanding.
Please let us know if there's anything else you need assistance with. Have a great day, and stay safe!
Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I got a little info not really what i was looking for didn't realise it was an American site so that was my fault for not checking
Hi T I.,
Thank you for your 5-star rating. I'm sorry about the confusion. It’s possible that some of the information on our site may not have been as clear as it should have been, and we’re always working to improve the experience for our customers. If there’s anything specific you're looking for, please don’t hesitate to reach out at askinfotracer@ask.infotracer.com. We’ll be happy to assist you further.
Have a wonderful day!
Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I did not receive current information on ownership of motorcycle. Or current status of registration..
Hi Michael,
Thanks for your feedback. I’m sorry that the information you received was not current.
Please know that our data is sourced from multiple agencies, and while we strive for accuracy, some information may not always be current. For further details, you may visit this link: https://infotracer.com/terms/
If you need further assistance, please feel free to call or email us at askinfotracer@ask.infotracer.com. Have a great day, and stay safe!
Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I just want a title number and cant find it. Said I could get that here.
Hi Pau,
Thank you for your feedback! I’m sorry you're having trouble finding the title number.
Please be advised that the vehicle's title number is not yet part of our service. Nonetheless, we can provide publicly available Car Title details such as owner, title date, and registration state.
I have issued a refund of $2.95. You should expect to see the amount appear in your statement within the next 3–5 business days.
Let us know if there's anything else we can help you with. Have a great day, and stay safe!
Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
There was no information. That could be used. A waste of money
Hi Tanya,
Thank you for your feedback. I’m sorry you felt the service didn’t provide the value you expected.
We could not find any additional information on your request within our database. This may happen if the email address is under any of the following conditions:
(1) is a dummy/system-generated email;
(2) has been added to the Do Not Email List;
(3) has been purposely removed for privacy, confidentiality, and security reasons by an individual or by the state.
Additionally, we source our information from records made freely and publicly available by the state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions that are not in our control. We hope you understand.
If you need further assistance, please give us a call or send an email to askinfotracer@ask.infotracer.com. We’re here to help. Have a great day, and stay safe!
Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315"
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello R W.,
Thank you for the 5-star review! We're thrilled you had a great experience and found our site responsive. We prioritize customer experience and satisfaction, and your review reaffirms the hard work we put in every day. So, thank you for your kind words; we look forward to seeing you again. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315