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Verify people online by conducting an instant online background check. Reports may include Criminal Records, Addresses, Phone Numbers, Social Profiles, Court Records, Marriage and Divorce Records, Relatives, Email Addresses, Property Records and more!
Infotracer Reviews Summary
The company has garnered a mixed reputation, with positive feedback highlighting the informative nature of its app and the helpfulness of customer service representatives, who have been noted for their responsiveness and willingness to assist. However, numerous customers express frustration over misleading pricing structures, with many feeling deceived by the promise of comprehensive reports that often require additional payments for essential information. Concerns about the accuracy and relevance of the data provided also feature prominently, leading to a sentiment of distrust among users. Overall, while customer service appears to be a strength, significant improvements in transparency and product value are needed.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I paid for a subscription and the first thing the site does is ask me to pay even more for a premium report.
It is easy to go through and find what I am looking for. Am looking forward to see what happened.
Hi Lisa,
Thank you for your awesome review! We’re glad that you found the information you needed. We’re always here to help whenever you need us again. Have a great day, and stay safe!
Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Very misleading. Don't care about the car, just want to know who owns it. Paid $2.95 for nothing, to have the privilege to pay 9.95more. What a crock.
Hi Fred,
Thank you for your feedback. I’m sorry if you’re dissatisfied with the report you received.
Premium Reports are optional add-on services separate from your subscription. We must pay a price to gain access to this additional and very sensitive data, which is not available anywhere else. You can exit the pop-up notification, which will continue running the search without additional fees.
I also tried searching for the information you needed but was unsuccessful. Access might be restricted under the Driver’s Privacy Protection Act (DPPA). There is no assurance, as found in our FAQs>Data Questions: https://infotracer.com/faq/. We hope you understand.
Please let us know if there's anything else we can help you with. Have a great day, and stay safe!
Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
All of this info was searchable via google. You are giving me nothing of value.
Hi Colin,
Thank you for your feedback. I’m sorry you did not get the information you needed.
Please know that we source our data from public records; therefore, we cannot guarantee the accuracy or completeness of every record. Some records or information may be missing due to federal or state laws/restrictions.
We want to make things right for you. Please give us a call or send an email to askinfotracer@ask.infotracer.com. We hope to have the opportunity to serve you better.
Have a great day, and stay safe!
Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Minimal Information, now was more money to get unknown more info
Hi Jarrett,
Thank you for your feedback. I’m sorry you're dissatisfied with the information you received.
Our reports may not always be 100% up-to-date, accurate, or complete since data is pulled from records maintained by various state, county, municipal, and other agencies. Many others are only partially digitized, and records that cannot be accessed digitally may exist. To learn where we get our data, you may visit this link: https://infotracer.com/terms/.
Also, Premium Reports are optional add-on services separate from your subscription. They require an additional fee because they are not available anywhere else. You can exit the pop-up notification, which will continue running the search without additional costs.
Please let us know if there's anything else we can help you with. Have a great day, and stay safe!
Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Thought I was getting name of registered owner.
Bait and switch for more money...very disappointing
Hi Jana,
Thank you for sharing your feedback! I’m sorry if you did not get the information you need.
Please note that the preliminary search simply determines whether or not the person is in the United States by checking their records. This information is only provided as a resource. Even when the same search parameters are used, the preliminary search results may differ from those found in the member's area.
I tried searching for the information you needed but was also unsuccessful. This might be because the information is restricted access under the Driver’s Privacy Protection Act (DPPA). There is no assurance, as found in our FAQs>Data Questions: https://infotracer.com/faq/. We hope you understand.
Please let us know if there's anything else we can help you with. Have a great day, and stay safe!
Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
So far so good. Seems to be pretty accurate so far. Lots of information
Hi Ashley,
Thank you for your positive feedback! We're glad you're satisfied with the service you received, and we hope you'll recommend us to others. Have a wonderful day!
Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Said would give me owners and it did not and I paid for this report for that reason
Hi Angela,
Thank you for your feedback. I’m sorry you did not receive the information you needed.
All customers can run a free preliminary search to verify a person’s existence in the U.S., and the results may differ from the member’s area. I've sent an email with the report, which includes the VIN owners' information.
Please check your inbox and give us a call or send an email to askinfotracer@ask.infotracer.com if you have questions. We’re here to help. Have a great day, and stay safe!
Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Did not provide owners name for report. It is useless without.
Hello Yanin,
Thank you for your feedback. We sincerely apologize we could not provide the owner's information of the vehicle you were searching for.
I have also searched on my end to see if I could help yield the results for the License Plate you were searching for, but I was unsuccessful. It could be that the license plate might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. This may also happen if the information has been purposely removed for privacy, confidentiality, and security by an individual or the state.
Since we could not provide the information, I canceled the account and processed a refund of $2.95. Please expect the funds to reflect in 3 to 5 business days. Your account has also been deactivated, and your email has been removed from our mailing list. Rest assured, we are working on improving our services. If you need anything else, please do not hesitate to contact us at your earliest convenience. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Good information. Helped to resolve issue. No problems on the site. Easy to use
Hello Susan,
Thank you for your positive review! We're thrilled the information helped, and the site was easy to navigate. We value your time and convenience, so our goal is to assist and help our customers find the information they need as quickly and as easily as possible.
Again, thank you, and have a great day.
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
False info I tried with my car and it's all false info, scam!
Hello Marisol,
Thank you for leaving a review, and I'm sorry our service did not meet your data needs. We source data from records made freely and publicly available by the state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions that are not under our control.
To learn more about where we get data from, please visit https://infotracer.com/faq/.
I can see you were running a search on license plates, and we were able to provide results. Was there something wrong with the report? We would love to turn things around and make it right if we can.
Please email me at askinfotracer@ask.infotracer.com or call me at +1 833-922-2315. I look forward to hearing from you. Have a great day ahead, and stay safe.
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
"Thank you for your services, but I am no longer interested. Best wishes!"
Hello Marcell,
Thank you for your review and for giving us the opportunity to assist you. We're sorry to see you go; we understand. If you ever need our services in the future, please don’t hesitate to reach out. We're here to help.
Best wishes to you as well!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
This app doesn't give you any relevant info. It says free to start, but you actually have to pay. And then the report is so bad, you have to pay an additional $10 for more useless information. Do not buy.
Hello Jackson,
Thank you for sharing your feedback. I'm sorry our service did not meet your data needs. Please note that all customers are welcome to run a preliminary search for free, which will provide a preview of the possible results available when you subscribe to our services. Nonetheless, maintaining quality information requires access, collections, updates, and sorting fees, which is why our reports are not free.
Additionally, the notifications regarding additional fees for the Premium Reports are optional add-ons only. You can exit the pop-up notification, and it will continue running the search without additional fees.
I want to turn things around and help you get the necessary information. If you’d like, we can schedule a call as soon as you are free, or you can email us at askinfotracer@ask.infotracer.com. Rest assured, we’re here to help you.
I look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Maggie was awesome to speak with. She was understanding and a good listener. She helped me through the process and said she would do anything she could to assist me. It's people like her that will make me come back. And the information is well laid out. Kudos!
Hello Tim,
Thank you so much for your wonderful feedback! We're thrilled Maggie provided such an excellent experience for you. We really appreciate you taking the time to share your experience with us, and we agree—Maggie is truly a gem to have on our team! We count ourselves lucky for customers like you.
If you need further assistance, please do not hesitate to contact us at your earliest convenience. Have a great day, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Terrible. Return my money. I didn't get what I wanted. You did a switch and bait
Hello Martha,
Thank you for your feedback. I'm sorry you're not satisfied with our service. I understand how frustrating it must be not to get the information that you wanted. Everyone is welcome to do a Preliminary Search on our site. The Preliminary Search accesses people’s databases to verify that the person exists in the United States and is just a preview of the possible results available once you've subscribed to our services.
I want to turn things around and help you get the necessary information. If you’d like, we can schedule a call as soon as you are free, or you can email us at askinfotracer@ask.infotracer.com. Rest assured, we’re here to help you.
I look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Not really what I was looking for. Thank you for you time and attention.
Hello Sonya,
Thank you for leaving a review. I'm sorry our service did not meet your data needs. This is not the kind of experience we wanted you to have.
I have also searched on my end to see if I could help yield the results for the License Plate you were searching for, but I was unsuccessful. It could be that the license plate might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. This may also happen if the information has been purposely removed for privacy, confidentiality, and security by an individual or the state.
I canceled the account. Rest assured, our company will no longer bill you. The payment made will allow you access until January 29,2025. Rest assured, we are working on improving our services. Please let us know if there's anything else we can help you with. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I typed in who I needed to look up, a couple min later, I got what I needed. Very easy.
Hello Tara,
Thank you for the 5-star review! We're thrilled you found our service fast and easy to use. We prioritize customer experience and satisfaction, and your review reaffirms the hard work we put in every day. So thank you for your kind words.
If you need further assistance, please do not hesitate to contact us at your earliest convenience. Have a great day, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
No results found but had to pay to find that out, which frankly, is ridiculous. If information is not available, just say that.
Hello Danielle,
I appreciate you leaving a review, and I'm sorry we could not provide the information you needed. This is not the kind of experience we wanted you to have.
I would love to turn things around and make it right if I can. Please reach out to me at askinfotracer@ask.infotracer.com or call me at +1 833-922-2315. I look forward to hearing from you. Have a great day ahead, and stay safe.
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
It was pointless and kept charging me for more information. Seems like a scam.
Hello Michael,
Thank you for sharing your feedback. We sincerely apologize for the confusion and inconvenience this has caused you. Please know that the notifications regarding additional fees for the Premium Reports are optional add-ons only. You can exit the pop-up notification, and it will continue running the search without additional fees.
Additionally, we source data from records made freely and publicly available by state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions that are not in our control.
I canceled the account. Rest assured; our company will no longer bill you. The payment made will allow you access until January 27,2025.
I want to turn things around and help you get the necessary information. If you’d like, we can schedule a call as soon as you are free, or you can email us at askinfotracer@ask.infotracer.com. Rest assured; we’re here to help you.
I look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
No complaints, easy to navigate, very pleased with the services provided
Hello David,
Thank you for the wonderful review! We're so happy you found everything easy to navigate and that you're pleased with the services.
If you need further assistance, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Robert,
Thank you for your feedback. I’m sorry for any confusion regarding the information you’re looking for.
To clarify, Premium Reports are just optional add-ons. Accessing this additional, highly sensitive data comes at a cost, as it is not available from any other source. However, you can close the pop-up message, and the search will proceed without interruption.
I tried searching for the information you needed but was also unsuccessful. This might be because the information is restricted access under the Driver’s Privacy Protection Act (DPPA). We source our data from courthouses, white page databases, vital records websites, social networks, and archives. Sometimes, the specific information you’re looking for might not be available due to privacy laws and regulations. We hope you understand.
Please let us know if there's anything else we can help you with. Have a great day, and stay safe!
Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315