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Verify people online by conducting an instant online background check. Reports may include Criminal Records, Addresses, Phone Numbers, Social Profiles, Court Records, Marriage and Divorce Records, Relatives, Email Addresses, Property Records and more!
Infotracer Reviews Summary
The company has garnered a mixed reputation, with positive feedback highlighting the informative nature of its app and the helpfulness of customer service representatives, who have been noted for their responsiveness and willingness to assist. However, numerous customers express frustration over misleading pricing structures, with many feeling deceived by the promise of comprehensive reports that often require additional payments for essential information. Concerns about the accuracy and relevance of the data provided also feature prominently, leading to a sentiment of distrust among users. Overall, while customer service appears to be a strength, significant improvements in transparency and product value are needed.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I like the look of this report. It's very clear and easy to use.
Hello Nate,
Thank you for taking the time to give us a review. We sincerely apologize if you could not get the information you requested.
I can see you were running a search for a License Plate. I’ve tried searching for it on my end but was also unsuccessful. It could be that the license plate might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. This may also happen if the information has been purposely removed for privacy, confidentiality, and security by an individual or the state.
Since we could not provide any information, I canceled the account and processed a refund of $2.95. Please expect the funds to reflect in 3 to 5 business days. Your account has also been deactivated, and your email has been removed from our mailing list. Rest assured, we are working on improving our services. If you need anything else, please do not hesitate to contact us at your earliest convenience.
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
What I am looking for was not listed. Site makes it look like it is available but then nothing after paying.
Hello Terri,
Thank you for your feedback. I’m sorry you did not find the information you were looking for. Everyone is welcome to do a Preliminary Search on our site. The Preliminary Search accesses people’s databases to verify that the person exists in the United States and is just a preview of the possible results available once you've subscribed to our services.
I want to turn things around and help you get the necessary information. If you’d like, we can schedule a call as soon as you are free, or you can email us at askinfotracer@ask.infotracer.com. Rest assured, we’re here to help you.
I look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I wanted to see the title owner info but disappointed that i dont see the owner of city of the owner. I just see TEXAS
Hello Ashwanikumar,
Thank you for your review. We sincerely apologize if we could not provide the owner's information of the vehicle you were searching for. We source data from records made freely and publicly available by the state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions that are not under our control.
I forwarded a request for the vehicle's owner's information to one of our research specialists, who will look into this for you. You will receive an update today.
If you have any other concerns, please do not hesitate to contact us at your earliest convenience. Have a great day, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
This app is very helpful in my research on past and present statistics
Hello Jr. D.,
Thank you for the 5-star review! We're thrilled our app has been helpful in your research on past and present statistics. We appreciate you sharing your positive experience! If you need anything else, please do not hesitate to contact us at your earliest convenience. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
You didn't deliver the advertised information. It seems to be another scam
Hello Omid,
Thank you for sharing your feedback. I'm sorry we could not provide the information you needed. Please know that everyone is welcome to do a Preliminary Search on our site. The Preliminary Search accesses people’s databases to verify that the person exists in the United States and is just a preview of the possible results available once you've subscribed to our services.
I want to turn things around and help you get the necessary information. If you’d like, we can schedule a call as soon as you are free, or you can email us at askinfotracer@ask.infotracer.com. Rest assured, we’re here to help you.
I look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
So I am thinking I will get a report that has maintenance records, accident reports, etc., as well as owner. All I got was a bunch of blank entries. Completely worthless, but I had to pay $2.95 to find this out.
Hello Gary,
I’m sorry you did not find the information you were looking for. Please know that maintenance record is not part of our service.
Nonetheless, I forwarded a request for the vehicle's accident report to one of our research specialists, who will look into this for you. You will receive an update today.
As for the vehicle's owner information, I ran the search on my end and was also unsuccessful. It could be that the license plate might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. This may also happen if the information has been purposely removed for privacy, confidentiality, and security by an individual or the state.
If you have any other concerns, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I want to track the data. They asked me for money, which I provided, but they charged me and did not deliver anything in return.
Hello James,
Thank you for your feedback. We sincerely apologize if you could not get the information you needed. Upon checking, I see that you haven't used your services yet. Although the preliminary search previews the possible results once you purchase the service, you will still need to log on to the official website and re-enter the details to run the actual search in the database to get the publicly available reports.
I want to turn things around and help you get the necessary information. If you’d like, we can schedule a call as soon as you are free, or you can email us at askinfotracer@ask.infotracer.com. Rest assured, we’re here to help you.
I look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
You, show information that can be retrieve then you want to charge more money. That's bait and switch.
Hello Danny,
I appreciate you leaving a review. I apologize for the confusion and inconvenience this has caused you. Everyone is welcome to do a Preliminary Search on our site. The Preliminary Search accesses people’s databases to verify that the person exists in the United States and is just a preview of the possible results available once you've subscribed to our services.
Additionally, the notifications regarding additional fees for the Premium Reports are optional add-ons only. You can exit the pop-up notification, and it will continue running the search without additional fees.
I have also searched on my end to see if I could help yield the results for the License Plate you were searching for, but I was unsuccessful. It could be that the license plate might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. This may also happen if the information has been purposely removed for privacy, confidentiality, and security by an individual or the state.
If you need anything else, please do not hesitate to contact us at your earliest convenience. Have a nice day, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Found stuff so it works for what I needed some of the info was old but still correct
Hello William,
Thank you for your review! We're pleased our service was helpful for your needs. We acknowledge that some information might be outdated, but we're glad it was still accurate and useful. We source data from records made freely and publicly available by the state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions that are not under our control.
To learn more about where we get data from, please visit https://infotracer.com/faq/.
Please let us know if there's anything else we can help you with. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Good for what I paid for. Simple to use and good price reliable
Hello Claudio,
Thanks for your review! We're glad to hear you found the service simple to use and a good value for the price. If you need further assistance, please do not hesitate to contact us at your earliest convenience. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I'm able to find more info on my own than the search generated.
Hello Mike,
Thank you for taking the time to give us a review, and we sincerely apologize if you could not get the information you needed. We source data from records made freely and publicly available by the state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions that are not under our control.
To learn more about where we get data from, please visit https://infotracer.com/faq/.
Rest assured, we are working on improving our services. Please let us know if there's anything else we can help you with. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Hello Sheila,
Thank you so much for the kind words! We're happy you had a great experience and found our service easy and accurate. Your recommendation means a lot to us. If you need anything else, please do not hesitate to contact us at your earliest convenience. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Poor information not good enough, horrible service horrible app
Hello Xander,
Thank you for your review. I'm sorry our service did not meet your data needs. This is not the kind of experience we wanted you to have.
I can see you were running a search for a License Plate. I’ve tried searching for it on my end but was also unsuccessful. It could be that the license plate might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. This may also happen if the information has been purposely removed for privacy, confidentiality, and security by an individual or the state.
Please be advised that your account is active and will renew on February 4,2025. If you wish to cancel, please give us a call or send an email to askinfotracer@ask.infotracer.com. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
The information is complete and deep. Goes back to earlier phone handlers/ owners.
Hello Vicente,
Thank you for the 5-star review! We’re thrilled you found the information thorough and useful. We work hard to meet your expectations and are happy to hear we hit the mark for you.
If you need further assistance, please do not hesitate to contact us at your earliest convenience. Have a great day, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Gave me all the information needed and was able to NOT waste my money on the car. However, they are a little sketchy with the subscription. Pay 2 for report and be hit with a 24 dollar charge 2 days later
Hello Chris,
Thank you for your feedback. We're glad the information was helpful in making an informed decision about the car purchase. However, I apologize for any confusion or inconvenience caused by the subscription charges.
After reviewing your account thoroughly, we found that no cancellation request was made before the end of your trial subscription, which is why the monthly fee was automatically charged.
On our checkout page, before the final billing step, the terms and conditions of the purchase, along with a detailed summary of the selected package, including the cost and duration of membership, are provided and must be approved/acknowledged for the purchase to be completed.
I have canceled the account. Rest assured, our company will no longer bill you. The payment made will allow you access until February 24,2025. If you need further assistance, please don’t hesitate to contact us. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Be concise with your enquiry to help the program sort out examples and speed up the results. I found that it covered all that I required.
Hello John,
Thank you for the 5-star review! We're glad the results met your expectations. We prioritize customer experience and satisfaction, and your review reaffirms the hard work we put in every day. So thank you for your kind words.
Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Once paid for service, information about owner could not be provided as if the car is owned by an individual or business and if a business to provide business info
Hello Sebastien,
Thank you for sharing your feedback. I'm sorry our service did not meet your data needs. We source data from records made freely and publicly available by the state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions that are not under our control.
To learn more about where we get data from, please visit https://infotracer.com/faq/.
Rest assured, we are working on improving our services. Please let us know if there's anything else we can help you with. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Worked right was able to utilize site services without any issues
Hello Tamille,
Thank you for your positive feedback! We're glad everything worked smoothly for you and that our chat support was quick to assist. We work hard to meet your expectations and are happy to hear we hit the mark for you.
If you need further assistance, please do not hesitate to contact us at your earliest convenience. Have a great day, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
It was very easy to understand and to follow. I recommend it to everybody.
Hi Robert,
Thank you for sharing your awesome feedback! We’re glad to know that you found the information you needed. We strive to ensure our website is user-friendly and informative, so it’s great to know we’re meeting your needs. If you have more questions or need assistance, please reach out. We truly appreciate your recommendation and look forward to serving you again!
Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Gamaliel,
Thank you for your positive feedback! We're glad you found the report clear and easy to use. We work hard to meet your expectations and are happy to hear we hit the mark for you.
If you need further assistance, please do not hesitate to contact us at your earliest convenience. Have a great day, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315