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Verify people online by conducting an instant online background check. Reports may include Criminal Records, Addresses, Phone Numbers, Social Profiles, Court Records, Marriage and Divorce Records, Relatives, Email Addresses, Property Records and more!
Infotracer Reviews Summary
The company has garnered a mixed reputation, with positive feedback highlighting the informative nature of its app and the helpfulness of customer service representatives, who have been noted for their responsiveness and willingness to assist. However, numerous customers express frustration over misleading pricing structures, with many feeling deceived by the promise of comprehensive reports that often require additional payments for essential information. Concerns about the accuracy and relevance of the data provided also feature prominently, leading to a sentiment of distrust among users. Overall, while customer service appears to be a strength, significant improvements in transparency and product value are needed.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
This is the only service that actually got my friends address! Miss phone books.The person helping me was so kind!
So what do I do with this information? And who are the people listed who are NOT me? Do they have my data?
Hello Lisa,
Thank you for sharing your feedback, and I'm sorry our service did not meet your data needs. Please know that our services let customers look up information. Thus, the search results may pertain to a different person with the same name as the one being searched.
Additionally, we source data from records made freely and publicly available by the state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions not in our control.
To learn more about where we get data from, please visit https://infotracer.com/faq/.
I canceled the account as requested. Rest assured, our company will no longer bill you. The payment made will allow you access until February 10,2025. If you need anything else, please do not hesitate to contact us at your earliest convenience. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Agent was very courteous and helpful and was able to help resolve my issue.
Hello Cynthia,
Thank you for the 5-star review! We're thrilled Angel was courteous and able to help resolve your issue. Angel is truly a gem to have on our team! We appreciate you taking the time to share your experience with us.
If you need further assistance, please do not hesitate to contact us at your earliest convenience. Have a great day, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I expected to get a report for $2.95. You presented like a record was found before payment info entered and ten I enter payment info and then no
Record could be found.
Hi Leslie,
Thank you for your feedback. I’m sorry if the outcome of your search did not provide what you are looking for.
Please note that the preliminary search simply determines whether or not the person is in the United States by checking their records. This information is only provided as a resource. Even when the same search parameters are used, the preliminary search results may differ from those found in the member's area.
If you could provide more details about what you were expecting, we would be happy to assist you further and see how we can address your concerns. Feel free to call or email us at askinfotracer@ask.infotracer.com. We’re here to help.
Have a nice day, and stay safe!
Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Sucks cause you didn't give the info I needed and now you want more money
Hi Marc,
Thank you for sharing your feedback. I’m sorry you did not receive the information you needed.
Premium reports are extra services you can purchase that are not included in your subscription. We must pay a charge to obtain this extra, extremely private information unavailable elsewhere.
I also checked the information but couldn’t locate anything in our database. Access might be restricted under the Driver’s Privacy Protection Act (DPPA). There is no assurance, as found in our FAQs>Data Questions: https://infotracer.com/faq/. Please let us know if there's anything else you need assistance with. Have a great day, and stay safe!
Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I didn't receive anything? I did not receive anything I did not receive anything I did not receive anything
Hello Tim,
Thank you for your feedback. I’m sorry that you haven’t received your report yet.
I’ll be happy to look into this for you right away. Please call or email us at askinfotracer@ask.infotracer.com and provide any additional details to help us track your request.
I appreciate your patience, and we’ll make sure this gets resolved as soon as possible.
Have a great day, and stay safe!
Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Waste of money. Doesn't provide full information. Would never use again
Hello Crystal,
Thank you for your feedback. I’m really sorry you're dissatisfied with the information you received.
Please know that we source our data from public records; therefore, we cannot guarantee the accuracy or completeness of every record. Some records or information may be missing due to federal or state laws/restrictions.
We want to make things right for you. Please call us or email us at askinfotracer@ask.infotracer.com. We’d love the opportunity to improve your experience.
Have a great day, and stay safe!
Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Grgreeat is based in Sydney with the aim to provide the best quality absolute price
Hello Greater,
Thank you for your 5-star rating! We're glad you're satisfied with the information you received. Have a nice day, and stay safe!
Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
There is an active warrant and this isn't even picking it up. That's the whole reason we signed up for this
Hello Jennifer,
Thank you for your feedback. I'm sorry you did not get the information you needed.
Please know that we source our data from public records; therefore, we cannot guarantee the accuracy or completeness of every record. Some records or information may be missing due to federal or state laws/restrictions.
As a courtesy, we have processed a refund of $2.95. You should expect the amount to appear in your statement within 3–5 business days.
Please let us know if there's anything else we can help you with. Have a great day, and stay safe!
Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Slow but adequate. Would like to be able to access the report more than once.
Hi Mary,
Thank you for your 5-star rating and feedback. We're glad you found our service helpful. To ensure you can review your report as many times as needed, here are the steps to access and download it:
Go to My Reports.
Look for the report you want to review and/or download.
Click the View Report button.
Once the report is open, click the PDF button to download and save it to your device.
This way, you can access the report whenever you like! If you have any further questions or need additional assistance, please call or email askinfotracer@ask.infotracer.com. We're here to help.
Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
It not showing everything it said it would make me pay more what that wasn't clarified the first payment
Hi Ant,
Thank you for your feedback. I’m sorry for the confusion.
Please note that the preliminary search simply determines whether or not the person is in the United States by checking their records. This information is only provided as a resource. Even when the same search parameters are used, the preliminary search results may differ from those found in the member's area.
Also, the additional fees for Premium Reports are just optional add-ons. We must pay a price to gain access to this additional and very sensitive data, which is not available anywhere else. Nonetheless, you may close the pop-up message, and the search will continue uninterrupted.
Allow us to search for you to obtain the information you require. Please feel free to give us a call or send an email to askinfotracer@ask.infotracer.com. We hope to serve you better.
Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
There is the well prepared report. I wanted to know the history of a bike which i bought. All best
Hello Jacek,
Thank you for your kind words! We're glad the report gave you the information you were looking for about your bike.
If you need anything else, please do not hesitate to contact us as soon as possible. Have a nice day, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Has more info than I ever expected. Very easy to use and super fast results. I highly recommend
Hello Jason,
Thank you so much for your positive review! We're thrilled you found our service packed with information, easy to use, and fast. Your recommendation means a lot to us.
Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Hello Barry,
Thank you for your feedback! We’re glad you found our service clear, concise, and easy to navigate. Our business is your convenience, and we value your time, so our goal is always to make it easy and simple for our customers to access the information they need.
If you need further assistance, please don’t hesitate to contact us. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Awesome app very informative really found out lots of things I did not know
Hello Lisa,
Thank you for the awesome review! We're thrilled you found the app informative and that it helped you learn new things.
If you need anything else, please do not hesitate to contact us at your earliest convenience. Have a nice day, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
False advertisement. Report clearly stated it would provide ownership information.
Hello Jason,
I appreciate you leaving a review, and I'm sorry we could not provide the information you needed. Everyone is welcome to do a Preliminary Search on our site. The Preliminary Search accesses people’s databases to verify that the person exists in the United States and is just a preview of the possible results available once you've subscribed to our services.
I have also searched on my end to see if I could help yield the results for the License Plate you were searching for, but I was unsuccessful. It could be that the license plate might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. This may also happen if the information has been purposely removed for privacy, confidentiality, and security by an individual or the state.
I can confirm that your account has been canceled as requested. Rest assured, our company will no longer bill you. The payment made will allow you access until February 7,2025. If you need further assistance, please don’t hesitate to contact us. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Said I would find the owners name for $2 and I paid that, then led me to pay another $10. No thanks.
Hello Andrea,
Thank you for leaving a review. We sincerely apologize that we could not provide the owner's information on the vehicle you were searching for.
Upon checking, I can see that the vehicle's owner information is accessible through a Premium purchase. We have to pay a fee to access these extra and highly sensitive data, which is not available anywhere else.
I can see that you have already contacted customer service to cancel. Rest assured, our company will no longer bill you. The payment you made will allow you access until February 7,2025. Rest assured, we are working on improving our services. If you need anything else, please do not hesitate to contact us at your earliest convenience. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I wanted a name and I didn't get a direct name I paid twice for the same thing it doesn't make any sense but okay
Hello Erica,
Thank you for sharing your feedback. I'm sorry we could not provide the vehicle's owner's information.
I forwarded a request for the vehicle's owner's information to one of our research specialists, who will look into this for you. You will receive an update today.
If you have any other concerns, please do not hesitate to contact us at your earliest convenience. Have a great day, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
It was a good review for a research project. I would highly recommend it.
Hello Veronica,
Thank you for the 4-star review! We're delighted you found the review helpful for your research project. Your recommendation means a lot to us.
If you need anything else, please do not hesitate to contact us at your earliest convenience. Have a nice day, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
No specific detail on transmission or motor specs like it said it would
Hello Victor,
Thank you for sharing your feedback. Please know that everyone is welcome to do a Preliminary Search on our site. The Preliminary Search accesses people’s databases to verify that the person exists in the United States and is just a preview of the possible results available once you've subscribed to our services.
I can see you were trying to find information on a VIN. I sincerely apologize, but I could not find any additional information on your request within our database. It could be that the VIN might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. This may also happen if the information has been purposely removed for privacy, confidentiality, and security by an individual or the state.
Rest assured, we are working on improving our services. Please let us know if there's anything else we can help you with. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Debra,
Thank you for your awesome review! We're delighted we were able to help you find your friend's address. It's great to know that our agent was kind and helpful throughout the process. Your appreciation means a lot to us!
If you need further assistance, please do not hesitate to contact us at your earliest convenience. Have a great day, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315