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Verify people online by conducting an instant online background check. Reports may include Criminal Records, Addresses, Phone Numbers, Social Profiles, Court Records, Marriage and Divorce Records, Relatives, Email Addresses, Property Records and more!
Infotracer Reviews Summary
The company has garnered a mixed reputation, with positive feedback highlighting the informative nature of its app and the helpfulness of customer service representatives, who have been noted for their responsiveness and willingness to assist. However, numerous customers express frustration over misleading pricing structures, with many feeling deceived by the promise of comprehensive reports that often require additional payments for essential information. Concerns about the accuracy and relevance of the data provided also feature prominently, leading to a sentiment of distrust among users. Overall, while customer service appears to be a strength, significant improvements in transparency and product value are needed.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
The plate i entered does not belong to the vehicle yall gave me a report for
No information available on the plate I submitted. It would be more honest to say that up front before I paid.
Hello Gary,
Thank you for taking the time to give us a review. My sincere apologies that we could not provide you with any information about the vehicle you were searching for. I also ran the search on my end and was also unsuccessful. It could be that the license plate might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. This may also happen if the information has been purposely removed for privacy, confidentiality, and security by an individual or the state.
Additionally, we source our information from records made freely and publicly available by the state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions that are not in our control. To learn more about where we get data from, please visit https://infotracer.com/faq/.
Please let us know if there's anything else we can help you with. Have a great day ahead, and stay safe!
Sincerely,
Jone
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
My request could not be filled.
Please cancel Thank you.
Hello Yeprad,
Thank you for taking the time to leave a review. I'm sorry you did not find the information you were looking for. Upon checking, I can see that you were running a name report and we were able to provide results. Please know that as a public records provider, we gather data from various sources, including courthouses, white page databases, vital records registries, social networks, archives, and other public record sources. As a result, some of the records we acquire may have errors. We cannot guarantee the accuracy or completeness of any records because they come directly from other sources and also due to legal state restrictions that are not in our control. To learn more about where we get data from, please visit https://infotracer.com/faq/.
I can confirm that your account has been canceled as requested. Rest assured; our company will no longer bill you. According to our terms, you will still have access to your unlimited searches until May 14,2023. If you wish to deactivate your login and unsubscribe, please let us know.
If you need further assistance, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!
Sincerely,
Jone
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
My issue was solved within 5 minutes and it was explained well to me so I could easily rectify the issue!
Hello Lori,
Thank you for the 5-star review! We are thrilled you loved your experience, and Nas will be very glad to know that you are satisfied with the service. Nas is one of our best agents. She's very quick in resolving her customers' concerns and very thorough. Your feedback will inspire Nas to improve more and stay on top of her game.
If you need further assistance, please do not hesitate to contact us at your most convenient time.
Sincerely,
Jone
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I'm giving 4 stars as the information I needed wasn't there. I'm pursuing possible warrants for my arrest due to racism and bigotry within the Department of State - many of whom wish to see an america run by and for whites only. So while I couldn't get the information I needed - the customer support was fantastic. Next time I need similar information I will definitely reach out to Infotracer!
Hello Witchuda,
We appreciate your feedback and are sorry to hear the information you received was inaccurate. We source data from records made freely and publicly available by the state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions not in our control.
We want to turn things around and help you get the necessary information. If you’d like, we can schedule a call as soon as you are free, or you can email us at askinfotracer@infotracer.com. Rest assured, we’re here to help you.
We look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Jone
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Requería información de propietarios del vehículo
Hello Fredy,
Thank you for taking the time to give us a review. My sincere apologies that we could not provide you with the owner's information of the vehicle you were searching for. I also ran the search on my end and was also unsuccessful. It could be that the VIN might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. This may also happen if the information has been purposely removed for privacy, confidentiality, and security by an individual or the state.
To learn more about where we get data from, please visit https://infotracer.com/faq/.
Please let us know if there's anything else we can help you with. Have a great day ahead, and stay safe!
Sincerely,
Jone
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I appreciate your willingness to refund me after indicating that you had a report available when you did not.
Hello Theodore,
We appreciate you leaving a 4-star review. I’m sorry you did not find the information you sought. Everyone is welcome to do a Preliminary Search on our site. The Preliminary Search accesses people’s databases to verify that the person exists in the United States and is just a preview of the possible results available once you’ve subscribed to our services.
To learn more about where we get data from, please visit https://infotracer.com/faq/.
I can see that you’ve reached out to our Live Chat Support and were given a refund. Please expect the funds to reflect in 3 to 5 business days. Rest assured, we are working on improving our services. If you need anything else, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!
Sincerely,
Jone
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
It did not show good info, only showed infor that was basic that could be google searched, there was no info about prior accidents or anything of that sort
Hello Zaydrian,
We appreciate your feedback and are sorry you were dissatisfied with the report you received. Please know that we source our data from records made freely and publicly available by the state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions not in our control.
This may also happen if the vehicle is under any of the following conditions:
(1) has been newly purchased/transferred;
(2) hasn't been updated for a long time;
(3) has been purposely removed for privacy, confidentiality, and security by an individual or the state.
We constantly update our records, and to get you notified of any newly available information, you can set alerts on your searches in the 'My Alerts' section of your account. In the meantime, please request access to further updated records from your nearest DMV.
If you need anything else, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I was told that I would receive information about the owner of the vehicle for my insurance purposes. This was no help and a waste of $2.95
Hello Mark,
I’m sorry you did not find the information you were looking for; please know all customers are welcome to run a preliminary search. The Preliminary Search accesses people’s databases to confirm that the information exists in the United States. It may not match the search results obtained in the member’s area based on the same search parameters.
I have also searched on my end to see if I could help yield the results you may need, but I was unsuccessful. It could be that the license plate might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection.
We can confirm that your account has been canceled; our company will no longer bill you. Rest assured, we will be improving our services and becoming better in the future. If you need further assistance, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I've used infotracer for a while now and when I got ready to cancel it was a quick and easy process.
Hello Justin,
We greatly appreciate you taking the time to leave us such a fantastic review! We're overjoyed that you had a positive experience, and our entire team will be delighted to read your comments. Our company strives to prioritize customer experience and satisfaction, and your feedback validates the hard work we put in daily. Thank you for your kind words, and we hope you have a wonderful day!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
If you wanna pay money to look up info on people than it's an okay lookup site but it didn't help me at all. I personally wouldn't use it again but that is my own opinion. Others may find it very useful for what they need and I'm happy for them.
Hi Aaron,
We apologize for the dissatisfaction you've experienced with the report you received. We would be happy to turn things around and assist you. If you would like, we can arrange a call at your earliest convenience, or you may contact us via email at askinfotracer@infotracer.com. Please be assured that we are here to assist you in any way we can.
We are eagerly awaiting your response. Have a nice day, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I paid extra for no additional information! The site said there were 128 additional records, but that was not exactly true. They were all empty (no records found).
Hello Lynn,
Thank you for leaving feedback and I'm sorry that our service did not satisfy your data needs. Please know that Premium Reports are optional add-on services only that are separate from your subscription. Although premium reports will provide additional information, the availability of the data still depends on what was additionally gathered publicly. We source our information from records made freely and publicly available by the state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions that are not under our control.
I want to turn things around and make it right. Please reach out to me at askinfotracer@infotracer.com or give me a call at +1 833-922-2315. I look forward to hearing from you. Have a great day ahead, and stay safe.
Sincerely,
Jone
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Hello Ameen,
You are welcome, and thank you for the fantastic review! We truly appreciate you taking the time to share your experience with us. We always value our customers’ experiences and satisfaction, and your review makes us want to work harder.
If you need anything else, please feel free to contact us anytime. Have a fantastic day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Charge me $3 give me nothing complete useless website.
Hi Darrell,
We're sorry you did not find the information you needed. We want to turn things around and assist you in getting the information you need. If you wish, we can schedule a call the soonest as you are free, or you can reach out to us via email at askinfotracer@infotracer.com. Rest assured, we're here to help you.
I look forward to hearing from you,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Fast reasonable and quick love this service. It was so convenient
Hi Colleen,
Thank you for leaving us such an excellent review! We are thrilled you loved your experience, and the whole team will be happy to read what you wrote. We prioritize customer experience and satisfaction, and your review reaffirms the hard work we put in every day. So thank you for your kind words, and we hope you have a great day!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Hello Joshua,
Thank you for sharing your experience with the community and us! We're happy you found what you needed and that you will be using our services again in the future. Have a great day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I am still back in the 1960 s in regards to Computers,! I am pretty much self- taught,and a whole bunch of mistakes along the way! The agent
" Mon" helped with my issue and quickly,almost finished- up,I then had a power outage,Mon was still waiting for me after re- booting and we completed our very helpful chat! Issue Resolved!
Hello Robert,
Thank you for your review. We're happy you're satisfied with the assistance you received from Mon. We'll ensure he reads your review; this will make his day. Please let us know if there's anything we can help you with. Have a great day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I specifically asked for owner information and it was unavailable on the report but had a check mark to indicate that the information was available.
Hi MeiChelle,
We sincerely apologize if we could not provide the vehicle owner you were searching for. The License Plate information you are trying to check might be restricted access and under the Driver's Privacy Protection Act (DPPA) protection. We source our data from records made freely and publicly available by the state, local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions not in our control.
I've checked your account and can see that you have contacted customer service and received a refund. Please expect the funds to reflect in 3 to 5 business days. Rest assured, we will be improving our services and become better in the future. If you need further assistance, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Not helpful. I didn't get anything I was looking for. Same info I saw before I purchased was the same I received after purchasing. Rip off
Hello Marie,
I'm sorry you did not find the information you were looking for; please know all customers are welcome to run a preliminary search. The Preliminary Search accesses people's databases to confirm that the information exists in the United States. It may not match the search results obtained in the member's area based on the same search parameters.
Please know that we source our data from records made freely and publicly available by the state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions not in our control.
This may also happen if the vehicle is under any of the following conditions:
(1) has been newly purchased/transferred;
(2) hasn't been updated for a long time;
(3) has been purposely removed for privacy, confidentiality, and security by an individual or the state.
We constantly update our records, and to get you notified of any newly available information, you can set alerts on your searches in the 'My Alerts' section of your account. In the meantime, please request access to further updated records from your nearest DMV.
If you need anything else, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I can appreciate the detailed reports and the user friendly interaction of the tabs, so far I feel the platform is very "dense" and informational...
Hello Deandre,
Thank you for your review! We can use your valuable feedback to deliver a better experience next time. Please let us know if you need assistance, especially with your searches. Please give us a call or send us an email at askinfotracer@infotracer.com. Rest assured; we are here to help.
Have a fantastic day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Timothy,
Thank you for leaving a review. I'm sorry you are dissatisfied with the report you received. As a public records provider, we gather data from various sources, including courthouses, white page databases, vital records registries, social networks, archives, and other public record sources. As a result, some of the records we acquire may have errors. We cannot guarantee the accuracy or completeness of any records because they come directly from other sources and also due to legal state restrictions that are not in our control. To learn more about where we get data from, please visit https://infotracer.com/faq/.
Please be advised that your account is active and will renew on May 18,2023. If you wish to cancel, please give us a call or send an email to askinfotracer@infotracer.com. Have a nice day ahead, and stay safe!
Sincerely,
Jone
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315